Mountain View, CA, June 13, 2008 --(PR.com
)-- eGain Communications Corporation (OTC BB: EGAN.OB), the leading* provider of multichannel customer service and knowledge management software for in-house or on-demand deployment, today announced that the company’s chairman and CEO Ashu Roy has been selected as a finalist for the Northern California Ernst & Young Entrepreneur of the Year 2008 Award. According to Ernst & Young LLP, the award program recognizes entrepreneurs who have demonstrated extraordinary success in the areas of innovation, financial performance and personal commitment to their business and community. Mr. Roy was selected as a finalist by a panel of independent judges from a pool of over 90 nominations. Regional award winners will be announced at a special gala event on Saturday, June 21st, 2008 at The Fairmont Hotel in San Francisco.
Celebrating its 22nd anniversary this year, the award program has expanded to recognize business leaders in over 135 cities in 50 countries throughout the world. Regional award winners continue on to the national award program, where the winners will be announced at the annual awards gala in Palm Springs, California on November 15, 2008.
"It is an honor to be named a finalist in the prestigious Ernst & Young Entrepreneur of the Year program," said Ashu Roy, CEO of eGain. "Innovation, boldness and tenacity are all traits of entrepreneurs, and we at eGain strive to uphold all of those characteristics.”
eGain (OTC BB: EGAN.OB) is a leading provider of multichannel customer service and knowledge management software for in-house or on-demand SaaS deployment. For more than a decade, the world's largest companies have relied on eGain to transform their traditional call centers, help desks, and web customer service operations into multichannel customer interaction hubs. Based on the Power of One™, the concept of one unified platform for multichannel customer interaction and knowledge management, these hubs enable dramatically improved customer experience, end-to-end service process efficiencies, increased sales, and enhanced contact center performance.
Headquartered in Mountain View, California, eGain has an operating presence in 18 countries and serves more than 800 enterprise customers worldwide. To find out more about eGain, visit www.eGain.com or call the company's offices: 800-821-4358 (US headquarters), 1753-464646 (UK and Continental Europe).
About Ernst & Young
Ernst & Young is a global leader in assurance, tax, transaction and advisory services. Worldwide, our 130,000 people are united by our shared values and an unwavering commitment to quality. They make a difference by helping their people, their clients and their wider communities achieve potential. For more information, please visit www.ey.com.
* 2007 Forrester Wave™ report on interaction-centric customer service management software: #1 in "strategy," "customer service" product capabilities, "architecture and platform," "product strategy," "corporate strategy," and "customer base"
2006 Forrester Wave report on eService: Rated as a leader in current offering and strategy with the highest scores in 14 enterprise-critical criteria
2005 Forrester Wave on eService: Rated #1 in "current offering"
2005 Patricia Seybold Group Bull's Eye Reports on Cross-Channel, Cross-Lifecycle Customer Service - overall capabilities, knowledge management, architecture and analytics
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