Mountain View, CA, June 13, 2008 --(PR.com
)-- eGain (OTC BB: EGAN.OB), the leading provider of multichannel customer service and knowledge management software for in-house or on-demand deployment, today announced its newest channel partner, PlanNet21 Communications. With offices across Dublin, Cork, Belfast and Galway, PlanNet21 is eGain’s first certified partner in Ireland and the relationship is set to meet the increasing customer demand for unified customer service solutions in the local marketplace.
PlanNet21 is recognised as one of Ireland’s leading system integrators, with numerous advanced communication implementations to its credit. Combining its technical expertise with strategic technology partnerships, PlanNet21 specialises in delivering high-quality converged networking solutions to its customers.
Ray Connolly, Sales Director at eGain, explains, “PlanNet21’s integration expertise and eGain’s award-winning unified customer service software will add enormous value to businesses focused on customer service excellence. We are confident this alliance will serve to further strengthen our penetration of the Irish Market, as we continue our expansion across Europe.”
The partnership will enable PlanNet21 to extend its leading networking portfolio into the customer service and knowledge management domains by providing eGain’s proven solutions to its growing customer base. Peter Carroll, managing director of PlanNet21 comments, “The market for unified customer service solutions is rapidly gaining momentum and customers are demanding more innovative and seamless ways of interacting with businesses. Without doubt, eGain offers the most complete software suite for multichannel customer service. Our partnership makes sure that we are well-equipped to offer our customers the most intuitive and cost-effective solutions for their customer service needs."
eGain (OTC BB: EGAN.OB) is a leading provider of multichannel customer service and knowledge management software for in-house or on-demand SaaS deployment. For more than a decade, the world's largest companies have relied on eGain to transform their traditional call centres, help desks, and web customer service operations into multichannel customer interaction hubs. Based on the Power of One™, the concept of one unified platform for multichannel customer interaction and knowledge management, these hubs enable dramatically improved customer experience, end-to-end service process efficiencies, increased sales, and enhanced contact centre performance.
Headquartered in Mountain View, California, eGain has an operating presence in 18 countries and serves more than 800 enterprise customers worldwide. To find out more about eGain, visit www.eGain.com or call the company's offices: 01 8373085 (Ireland), 800-821-4358 (US headquarters), +44(0)1753-464646 (UK and Continental Europe).
eGain, the eGain logo, and all other eGain product names and slogans are trademarks or registered trademarks of eGain Communications Corp. in the United States and/or other countries. All other company names and products mentioned in this release may be trademarks or registered trademarks of the respective companies.
PlanNet21 Communications is a leading Information & Communications Technology (ICT) solutions, services and products provider. Their offers and capabilities embrace all areas of an organisation’s business requirements from applications to that will run an organisation’s business to the infrastructure that drives these applications.
PlanNet21 Communications offers services in the design, implementation, management and support of secure Local, Wide Area and Wireless Networking; secure Remote Access and Internet solutions; IP Telephony solutions, Security solutions; Enterprise Systems; Information Lifecycle Management solutions including SAN, NAS, virtual infrastructure and Data Management; Customer Relationship Management and Contact centre solutions; Professional and Software Services including Microsoft and Citrix. They also provide Managed Services around these solutions, offering their clients a strategic source partnership model. They are an end to end ICT provider, offering their clients a turnkey solution to their entire command and control systems requirements.
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