Ridgefield, CT, June 14, 2008 --(PR.com
)-- Carol Marlow, President of Cunard Line, talks on The CEO Show with Robert Reiss about The Most Famous Ocean Liners in the World®, a legacy begun in 1839 by its founder, entrepreneur Sir Samuel Cunard. Reiss and Marlow dialogue about the evolution of Cunard and how its White Star Service ™, continues the tradition and heritage of the company, complementing the grandeur of its ships.
Marlow speaks about Cunard’s early years and she tells how the company “started off making trans-Atlantic crossings safe and reliable,” gradually becoming a hallmark of trust with its guests that continues to this day. Reiss asks how Cunard is able to know and cater to the individual preferences of the 2000 guests that their ships typically carry: Marlow explains that extraordinary service is provided by a combination of factors, including a 2-to-1 ratio of guests to crew, careful training in the Cunard White Star Service ™ Academy, and use of technology that allows service to be improved and delivered in the traditional Cunard unobtrusive manner.
Reiss inquires about new initiatives taken by Cunard and regarding one of these, Marlow responds, “Customers told Cunard what they preferred to be doing on board … and they said they were very keen on learning.” The result was Cunard Insights™, the Line’s award-winning onboard enrichment programme that features presentations and Q&As on a wide range of subjects and disciplines from acclaimed experts and prominent luminaries.
Upcoming Cunard Insights programmes include lectures provided by members of the Royal Astronomical Society, the Boston Symphony Chamber Orchestra and Linda Hope, daughter of beloved entertainer and humanitarian Bob Hope. The latter two programmes will take place on Queen Mary 2’s September 4 eastbound Transatlantic Crossing from New York to Southampton, England.
Information about Cunard Line, its ships, destinations and variety of voyages can be viewed online at: www.cunard.com
The interview with Carol Marlow, President of Cunard Line, was broadcast nationally on June 1, 2008 and can be heard in its entirety, commercial free from the website: www.theCEOshowOnline.com
The CEO Show is the only nationally syndicated radio show to feature top CEOs who have reinvented industry through new customer service models. It is syndicated by Business Talk Radio Network and is broadcast out of 38 cities with 600,000 weekly listeners.
Contact: Robert Reiss 203 894 9400, firstname.lastname@example.org