Carlsbad, CA, August 10, 2008 --(PR.com
)-- Holiday Travel of America (HTOA, Inc.) took immediate action to care for stranded Hawaii travelers and those booked for near term departures to Hawaii following the sudden shutdown of Aloha and American Trans Air (ATA) airlines in March and April of this year respectively.
“We are very proud of how quickly, efficiently and with great customer care that the entire HTOA team responded to the sudden shutdown of Aloha and ATA. We had many stranded travelers in Hawaii and travelers booked for near term departures that were without flights and in jeopardy of forfeiting their hotel and car rental reservations. Our team responded with a sense of urgency and genuine concern for these travelers. They did a great job, which testified to our long standing commitment to providing outstanding customer service” said Rich Romanello, CEO & President of Holiday Travel of America (HTOA, Inc.).
The shutdown of these airlines translated to hundreds of HTOA, Inc. clients being negatively impacted, amounting to over 300 airline tickets being cancelled, not to mention the extensive number of hotel nights and car rental reservation problems.
“We immediately put an Aloha and ATA problem resolution team together to take care of these bookings. The management of HTOA, Inc. kept in great communication with our suppliers on a daily basis to insure everyone would be taken care of in a timely manner. Each agent assisted in extending that extra special level of customer service needed for these clients”, said Estela Frias, Fulfillment Manager for HTOA, Inc.
“Every agent was put to this task immediately by contacting suppliers, airlines, hotels and car rental companies. Working non-stop 8 to 10 hours a day, our company succeeded in getting every client rebooked quickly. Additionally, our agents, while working to re-schedule their flight and accommodations, took a pro-active step by calling our clients to give them a periodic update on their case”, said Kathy Griffin, Travel Agency Supervisor for HTOA, Inc.
“I am very proud of the team assembled to handle this sudden crisis. As much as the HTOA staff put in extra hours and worked on weekends, I must also commend our suppliers who, without them, we couldn’t have had as much success in re-booking everyone in such a timely manner” said Randy Fish, Vice President of Operations for HTOA, Inc.
And, how did HTOA, Inc.’s clients feel about how they were taken care of?
“Got it! thank you again Ashly, we will not forget about you...You have done a wonderful job helping us get re-booked and taken care of, this trip is very important to us and we appreciate your excellent service and dedication. Thanks again!” (G and M Amezola of Hollywood, CA)
“Thank you for the information regarding my recent reservations and ATA's filing of bankruptcy. Also, thank you for reassuring my wife and I that your company will stand by it's commitment to honor our Hawaii Trip flight and hotel reservations in working with other carriers to secure new flight arrangements. Actions such as this are what I and most other customers expect when dealing with businesses; that they are treated fairly. That is what you and your company are doing.” (R. Price of Placentia, CA)
Holiday Travel of America (HTOA, Inc.), established in 1988, has continually developed high value travel incentives and is a recognized leader and standard-setter in the incentive travel industry. Featured travel incentives available from HTOA, Inc. include: “A Suite Week” (www.asuiteweek.com); “Holiday Passports” (www.holidaypassports.com) and; “A FASTTRACK Promotion” (www.afasttrackpromotion.com). Additional travel incentives and “specials” can be reviewed online at www.htoa.com or www.htoaB2B.com.
For additional information, please visit their website at www.htoa.com or contact:
Ron Butler, VP of Sales and Marketing
Tel: 760.431.8600 Ext. 286
Cell Phone: 760.331.9199