IPscape’s True Cloud Awarded A$825K Government Grant to Accelerate Expansion of Homegrown Innovation
IPscape, Australia’s true cloud-based contact centre technology provider, has received an A$825,000 grant in the latest round of Commercialisation Australia funding. Commercialisation Australia funding will help IPscape become a global leader in the cloud contact centre market via international partnerships. The funding will drive rapid market expansion activities. - March 10, 2011
IPscape Accelerates Global Expansion Plans with New Senior Hires
IPscape, the Australian cloud-based contact centre technology provider, has made two senior executive appointments to support the company’s aggressive growth plans in Australia, the UK and Asia Pacific. Emma Dart has been appointed Global Marketing and Strategy Director and Steve Roknic has... - March 01, 2011
Deloitte Names IPscape in Deloitte Technology Fast 500 Asia Pacific Ranking
IPscape has been named in the Deloitte Technology Fast 500 Asia Pacific Ranking for 2010 with growth of 141 percent over three years. IPscape, recent winner of the 2010 Patron’s Rising Star Award from the NSW Government, uses modern cloud-based technologies, predominantly in call or contact... - December 07, 2010
IPscape Announces Twitter Customer Service for Contact Centres
IPscape adds tweet functionality to multi-channel contact centre technology so tweets can now join voice calls, emails and SMS messages in a single communication queue into the contact centre. - July 21, 2010
IPscape is a 2010 BRW Fast Starter - Booming 2010 for Cloud Contact Centre Technology Provider
Australian cloud contact centre technology provider, IPscape, has been recognised for its rapid business growth in the 2010 BRW Fast Starters list, the latest milestone in a booming 2010 for IPscape. - May 03, 2010
IPscape Ensures 100 Seat Call Centre is Operational in Two Hours
Teleconnexions, a 100 seat direct response TV call centre, was operational in new premises yesterday just two hours after power was inadvertently cut-off at the previous office. As an outsourced contact centre receiving inbound calls from television campaigns, the power disruption could have been... - March 27, 2010
IPscape Keep in Touch for Salesforce.com Launched - Integrated Telephony Delivers Voice, SMS and Email Communications for Salesforce Users
IPscape, the Australian cloud-based contact centre provider, today launched Keep in Touch (KiT), a cloud-based, integrated telephony service for salesforce.com that can be accessed anywhere and from any telephone. IPscape KiT provides contact centres with IPscape’s advanced telephony features and call centre functionality from within the salesforce screen. Call notes and voice recordings are automatically inserted into the salesforce.com record for enterprise and unlimited edition users. - January 21, 2010
IPscape’s Cloud IVR Delivers Cloud Benefits to Traditional Call Centres - Saves Sydney-Based Outsourcer $250,000 Annually
IPscape today launched ‘cloud IVR’, a cloud based interactive voice response system that easily integrates into existing infrastructure and systems in just hours - without on-premise hardware or software installation. Cloud IVR has reduced Sydney-based Teleconnexion’s monthly telco bill by a third. - December 18, 2009
IPscape he-said-she-said Hosted Voice Recording Launched - Fast and Easy Compliance Tool for Insurance and Financial Services
he-said-she-said can be used by call centre agents or sales team members to record inbound and / or outbound customer calls for management, compliance or quality assurance reasons. - December 16, 2009
IPscape Named a Deloitte Technology Fast 50 Winner for Second Time
IPscape has been named as one of the 2009 Deloitte Technology Fast 50 winners, placing at 25 in the field of 50 winning technology companies. IPscape achieved year on year growth of over 171 percent and provides hosted or cloud-based call centre technology to clients such as BT, Teleperformance,... - November 24, 2009
Delfin Lend Lease Implements IPscape
Delfin Lend Lease, a wholly-owned subsidiary of Lend Lease Corporation, has implemented IPscape technology as the next step in its digital communications toolset. The IPscape cloud-based SMS technology integrates with the Delfin Lend Lease salesforce.com customer relationship application and enables Delfin Lend Lease to send mass-SMS announcements, event information and even surveys from the salesforce.com application. - October 01, 2009
IPscape Cloud Contact Centre for Prosper CRM Announced
Australian contact centre provider IPscape today announced IPscape for Prosper CRM, a fully integrated contact centre module for Prosper CRM. The scalability of the IPscape cloud-based technology explodes the traditional physical ‘lines-in’ inbound limitation. - September 05, 2009
IPscape Launches ‘Avalanche Calling’ for Utilities and Service Providers - Manages Up to 40 Times Normal Call Volume in the Cloud
IPscape, the Australian cloud-based contact centre specialist, today launched Avalanche Calling, a service to manage dramatic bursts in inbound calling volumes without additional call centre agents or infrastructure. Avalanche Calling is designed for utilities, insurance companies or any service... - August 19, 2009
Qantas Staff Credit Union Call Centre Takes Off with IPscape
Qantas Staff Credit Union (QSCU) today announced it has chosen IPscape, the Australian software as a service (SaaS) contact centre provider, to revitalise its Sydney-based call centre. The agreement includes both IPscape's pay-as-you-use contact centre and pay-if-you-use disaster recovery service. - May 20, 2009
IPscape Offers ‘Call Centre in the Cloud’ Contingency Plan Options
IPscape, the Australian hosted contact centre specialist, today offered all Australian call centres four-hour access to hosted call centre facilities to support contingency planning in the face of increasing health alerts from the World Health Organisation (WHO). According to IPscape, as only a very short period of time is needed to complete the setup, it can provide additional options for call centre and business management considering contingency options. - May 02, 2009
IPscape Seeking Alliance Partners for Pay-as-You-Use Solutions
IPscape, the Australian Software-as-a-Service (SaaS) contact centre specialist, today launched the IPscape alliance program for resellers of its pay-as-you-use contact centre and call centre solutions. According to IPscape CEO Simon Burke, IPscape is a perfect fit for resellers with telco, systems integration or SaaS expertise that want to extend services into downturn-friendly hosted call centre solutions and stop leaving money on the table. - April 18, 2009
If It’s Monday, This Must be My Call Centre - 40 Percent Profit Boost Expected ‘virtually Overnight’ with IPscape
Last Thursday, Pacific FX Traders had a manual dialling system for its 22 agents. On Monday morning, after signing the contract on Friday, the agents were making calls via a fully automated outbound call centre from IPscape, the Australian Software-as-a-Service (SaaS) contact centre specialist. The IPscape solution bundles telco voice, software, reporting and management on a per-second billing basis for inbound, outbound or blended contact centre requirements. - April 05, 2009
Australian Cloud Contact Centre for Salesforce Announced - Only Local Complete Contact Centre Solution for Australian Salesforce Users
Australian contact centre provider IPscape today launched IPscape for Salesforce, a fully integrated contact centre module for salesforce.com. IPscape for Salesforce was developed to deliver high-end call centre functionality, like dialer, voice recording and IVR, as an integral part of salesforce. - March 27, 2009
Home Based Call Centre Improves Operations in Seven Days - IPscape SaaS Technology Implemented Across Australia
Home Based Call Centre (HBCC) has improved operations and streamlined its growing agent-at-home business with the recent implementation of IPscape's software-as-a-service call centre solution. The IPscape solution has simplified operations, improved agent productivity and enabled cost-effective... - March 19, 2009
IPscape Alliance Helps Diversify SEMA Direct Marketing Group - Adds Inbound, Outbound and Blended Hosted Contact Centre Services
IPscape and SEMA today announced an alliance agreement whereby SEMA will offer Software as a Service (SaaS) contact centre services based on IPscape technology. The alliance adds inbound, outbound and blended hosted contact centre services to existing business solutions and the ‘largest privately owned direct mail operation in Australia.’ - March 12, 2009
Economic Downturn Good for Call Centre Business - IPscape Opex Model Attracts New Deals
IPscape Pty Ltd today reported the current economic downturn has boosted sales of its pay-as-you-go call centre solutions and pay-if-you-use disaster recovery service. IPscape specialises in hosted customer contact solutions including inbound and outbound call centres. The solutions bundle telecommunication costs, call centre software and administration into a monthly payment rather than an upfront capital expenditure. - February 20, 2009