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CS3 Technology Moves Away from Billing by the Hour with New Customer Service Options

Fixed fee engagements come with a money-back guarantee and access agreements are designed for customers to select a plan that works for their business.

Tulsa, OK, December 13, 2012 --( CS3 Technology, a professional knowledge firm specializing in the sales, implementation, and support of ERP and HRMS solutions, is pleased to announce the move away from billing their customers by the hour with two new offerings. Current customers supported by CS3 will be introduced to the new CS3 SERV Access Plan. The CS3 SERV plan will allow customers to select the level of service access their business requires. Also, customers investing in major system implementations will be provided a fixed fee with a money-back guarantee of satisfaction.

The CS3 SERV plans are access agreements designed to assist customers in keeping their business management systems operating most effectively. Customers can choose which of the four plans best fit their support needs. The plans are built around solving problems, not billing hours.

“We heard customers weren’t always calling when they had a small issue or question because they didn’t want to be billed for the time,” said Gary Crouch, CS3 Technology’s president. “What was happening in some cases was the small issue turned into a bigger problem, which ended up being more expensive in the end to fix. The CS3 SERV annual plan allows customers to call when they need help without an additional fee. This type of plan is like insurance and encourages calling before something little becomes something big. Also, all of our priority plans include an annual system review where we review the customer’s systems and make sure they are operating correctly.” The VIP level access plan includes business consulting with a CS3 Technology executive to help plan for future strategic technology needs.

“We realize we are in the problem solving business. To partner with our customers and create more value for them, we need to focus on their issues and move away from billing them by the hour,” said Gary. “Businesses are intent on achieving a return on each investment. We make sure we fully understand our customer’s business needs before giving them an exact price for a project. Customers definitely understand the advantage of working with us when they see our commitment to providing ROI and backing it up with a satisfaction-based guarantee.”

“We want our customers to receive maximum value from their systems and their relationship with CS3 Technology,” said Gary. “We believe by changing how we bill our customers, we will increase the value we are able to provide.”

About CS3 Technology

CS3 Technology exists to bring technology solutions into the business world, while exceeding customer expectations through increased effectiveness and profitability. For over 20 years CS3 has helped a variety of businesses across industries with our expertise in business software projects. The mix of an award-winning team, exceptional skills and top-rated accounting and human resource software allows us to extend Protection Pricing with a Confidence Contract to our customers.

Our 18 Services Pillars clearly define the standards our consultants apply to each step of an engagement. These 18 Service Pillars include valuable guidelines such as: Show Up Ready to Work, Focus on Delivering Value and Look for Improvements. As a long-term business partner, our consultants become an extension of our customer’s organizations, helping them meet their management, production and revenue goals.

“A software solution is only as good as the implementation team. CS3 Technology is led by a tremendously talented team backed up by a fiercely dedicated staff. Our highly experienced strategic thinkers transfer their knowledge to your team guaranteeing a flawless execution of your vision,” said Gary Crouch, President.

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CS3 Technology
Gary Crouch

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