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marcus evans to Host the 3rd Annual Utility Call Center Operational Excel September 14-16 in San Antonio, TX

This annual conference helps utilities professionals exceed customer and employee satisfaction by strengthening call center operations and transforming into a multi-contact center.

Naples, FL, June 03, 2015 --( marcus evans, the world’s largest event management group, will host the 3rd Annual Utility Call Center Operational Excellence Conference on September 14-16, 2015 in San Antonio, TX. Building on the success of last year’s meeting in Orlando, this event will focus entirely on the day-to-day demands that utility call centers face by discovering innovative strategies to strengthen the call center atmosphere and exceed customer expectations.

Previous attendees include:

DTE Energy, Duke Energy - Customer Contact Operations, Seattle Public Utilities, Omaha Public Power District, Georgia Power, Entergy, Gas South, UGI Utilities, Inc., Colorado Springs Utilities, LCEC, Southwest Gas, New Jersey Natural Gas Company, Minnesota Power, and many others.

Building Off of Past Years’ Success, the 3rd Annual Conference will enable you to:
· Measure quality assurance to increase operational performance by identifying the best practices and tools.
· Analyze first call resolution to increase customer satisfaction on the first call.
· Improve workforce management through advanced coaching and training methods to reduce attrition.
· Maximize operational performance to achieve company goals.
· Transform into a Multi-Contact Center to exceed customer expectations.

Featuring Case Studies from Leading Professionals, including:
Kevin Hollingsworth, Senior Direct of Operations, Oncor Electric Delivery
John Fritterer, Director Customer Care Center, ComEd
Vicki Dickerson, Customer Service & Solutions, Oncor Electric Delivery
Britt Swilley, Customer Service & Call Center Manager, Walton EMC
Aileen P. Cannon, Customer Care Manager, WGL Energy

For more information on this conference or to get a complete list of speakers, sessions or past attendees, visit the conference website, or email Nicolette Fiordirosa, Marketing & PR Coordinator at

About marcus evans

marcus evans conferences annually produce over 2,000 high quality events designed to provide key strategic business information, best practice and networking opportunities for senior industry decision-makers. Our global reach is utilized to attract over 20,000 speakers annually, ensuring niche focused subject matter presented directly by practitioners and a diversity of information to assist our clients in adopting best practice in all business disciplines.
Contact Information
Visibility Magazine
Marc Stephens

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