Fort Lauderdale, FL, December 24, 2014 --(PR.com
)-- Metropolis is chosen by St. Maarten Medical Center to improve their call tracking in order to reduce costs and liability while improving their infrastructure.
The Caribbean island of Saint Maarten has experienced a growth boom over the last two decades, more than doubling the local population as well as experiencing an increase of tourists. This expansion quickly outpaced the capacity of their hospital, St. Maarten Medical Center, and its ability to care for the local residents and community. With that in mind, the health care facility planned an expansion to increase their bed count by over 30% as well as add six additional specialties to the practice including oncology.
When the small community hospital chose to construct a new wing and grow their infrastructure, they also chose to improve their visibility into the call volume and activity of the hospital by implementing OfficeWatch Call Reporting. OfficeWatch integrates with the hospital’s PBX system to provide alert notifications, reporting and analysis information on all inbound, outbound, and internal calls in order to help the hospital to reduce costs, identify trends, and limit liability.
· Inbound Call Tracking:
OfficeWatch logs and reports on all the calls received by the hospital so they can optimize their voice network, eliminate underutilized phone lines, and analyze hunt group activities to determine which specialties are in the most demand.
· Outbound Call Tracking:
Outbound call reporting allows the hospital to create an auditable paper trail whenever staff contact offsite offices or return a call to patients. The hospital is also able to recover costs by billing back calls made by visitors or lease out phone lines to hospital vendors.
· Internal Call Tracking:
In the event of an incident, SMMC can track internal extension to extension calls and transferred calls in order to confirm interdepartmental communication.
In addition to over 250+ report template options, OfficeWatch will enable SMMC to receive notifications whenever calls exceed a certain threshold, such as long duration or costly calls. They also are able to improve security with toll fraud alerts in the event their phone system is compromised or suspicious call activity is detected.
For more information about OfficeWatch Call Reporting and how it can help your organization, visit www.metropolis.com.