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Metropolis Technologies, Inc.

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When Metropolis released the next generation of OfficeWatch, AFTRA-SAG upgraded to the new OfficeWatch SL Call Reporting software. The more powerful, sleeker version has many improved features such as advanced toll fraud alerts, custom reporting queries, and improved transferred call reports, enabling AFTRA-SAG to trace the entire customer journey of any call. - November 04, 2017
At Cisco LIVE! next week Metropolis will be publicizing their new Reference Guide “Query into the Queue,” which explores the routing capabilities of CUCM as compared to UCCX, as well as how QLIVE helps to fill the gap between the two. - June 21, 2017
As the guests of the legendary Queen Mary luxury oceanliner soundly sleep in their cabins beside the sea, their Mitel 3300 voice network is protected knowing that ProfitWatch is on deck to keep track of all call traffic. - February 28, 2017
QLive, Metropolis Technologies' new live queue and agent monitoring solution, has been named a recipient of a 2016 Lab Innovation Award. - October 05, 2016
QLive, a real-time agent and queue monitoring solution, was recognized by TMC for exceptional innovation. The product fills a notable gap in the SMB space. - August 24, 2016
OfficeWatch XT Telemanagement is a robust call reporting and call management solution that helps Avaya Aura Platform users maximize their enterprise communications system usage by identifying trends in the voice network through call history reporting, usage analysis, and trigger event notification features. The application is now compliance-tested by Avaya for compatibility with Avaya Aura Communication Manager 7.0. - July 30, 2016
QLIVE shows users exactly how their live calls route through the auto-attendant to the hunt-groups, and allows them to observe changes in agent activities in real-time, as they happen. - June 25, 2016
Enhancements to QLIVE, Metropolis' real-time communications dashboard and wallboard solution helps Cisco Call Manager users utilize the native call queuing of their CUCM. - June 17, 2016
Does your organization need an easier way to manage their site/location details and comply with E911 regulations? Metropolis Technologies’ newest enhancements to their RED™ emergency management and E911 solution do just that. - October 30, 2015
Metropolis Technologies is pleased to announce that they have been selected by Schwaab to provide the organization with their leading call reporting solution to optimize Schwaab’s sales and customer service activities. “Manufacture a quality product you can sell with pride, sell your products... - October 09, 2015
Serco utilizes vectors with their Communication Manager to setup teams and route calls based on which of their customer service representatives have received the proper training to handle those calls. After installation of XT, Serco gained insight into the path customers were taking to reach the agents, beginning in the auto attendant, by revealing vector routing information. - September 02, 2015
Metropolis' XT Telemanagement product receives a 2015 Communications Solutions Product of the Year Award. The product includes over 250+ reporting templates, alert notification tools, and automation settings to make it easy for businesses to gain insight into communication trends and receive actionable feedback on performance. - August 27, 2015
Medical Management and Billing Solutions (MMBS) know a thing or two about best billing practices, and they have increased revenue for every client they have contracted with. By specializing in extremely accurate medical coding and timely filing, MMBS’s clients experience fewer delays and reimbursement... - August 08, 2015
ProfitWatch Call Accounting tracks all the calls of the YMCA’s lodges and cabins to generate guest call bill back, alert notifications of phone abuse, and emergency call alarms. - April 29, 2015
When the small community hospital chose to construct a new wing and grow their infrastructure, they also chose to improve their visibility into the call volume and activity of the hospital by implementing OfficeWatch Call Reporting. - December 24, 2014
CIO Review has chosen Metropolis Technologies for 20 Most Promising Cisco Solution Providers, an annual listing of the 20 most promising technology companies offering Cisco solutions. Annual List Recognizes Outstanding Cisco Solution Providers - December 10, 2014
Metropolis Technologies' XT Telemanagement software improves Sennheiser's call productivity by 50% with cradle-to-grave reporting for Cisco. - November 02, 2014
New subscription options make it easier for customers to gain visibility into their communication network without a large upfront expense. - September 27, 2014
When it came time to upgrade their existing call accounting solution, The Breakers turned to Metropolis’ ProfitWatch Call Accounting. ProfitWatch accurately tracks and reports on all call data from the phone system and includes easily configured rate tables to help hospitality customers to generate revenue. - July 29, 2014
The two solutions provide synergy for hotels looking for scalable telecom solutions that generate revenue, reduce costs, and streamline operations by integrating the best in VoIP technology with advanced call accounting and telemanagement. - June 19, 2014
Metropolis Technologies will feature PWLite on Demand, a brand new economical call accounting service for budget hotels, and RED, an emergency management product, at HITEC in San Diego, CA from June 23-26th, 2014. They will also be demonstrating their new hosted telemanagement platforms. - June 06, 2014
Metropolis Technologies [Booth 322] will demonstrate their new telemanagement, call reporting, and 911 solutions at Cisco LIVE between May 18th – 22nd in San Francisco, CA. - May 10, 2014
Axiom Medical Consulting operates as a twenty-four hour per day, seven day per week medical case management firm, and needed a way to leverage their existing Avaya IP Office phone system to provide reports to their clients on calls taken on their behalf. After reviewing several solutions, they selected OfficeWatch Call Reporting. - April 27, 2014
Managing a high volume of calls with minimal staff can provide a unique obstacle for non-profits and government organizations. OfficeWatch helps the Housing Authority of DeKalb to overcome the challenge of maintaining a high level of customer satisfaction utilizing a lean staff. - March 28, 2014
OfficeWatch XT Telemanagement was awarded a United Communications Excellence Award for 2013. The award honors products that demonstrate innovation, distinctive features and major contributions toward improving technology in unified communications. - March 02, 2014
When the Maricopa County Sheriff's Office needed an improved way to track their outbound and incoming calls, as well as identify trends in the inmates calling patterns, they selected OfficeWatch. - February 01, 2014
OfficeWatch SL Helps Small to Mid-Market Organizations Reduce Costs and Improve Productivity - December 07, 2013
Metropolis Technologies is pleased to announce RED, a real-time emergency incident management and notification solution for businesses. - November 13, 2013
Call Reporting Improves Accountability to Partners and Donors - November 01, 2013
Metropolis Technologies Inc., a premier telemanagement solution provider, is pleased to announce that ProfitWatch Call Accounting was chosen to provide call billing and tracking to an overseas military lodging facility in Japan. - October 25, 2013
Metropolis Technologies, Inc., a premier telemanagement solution provider, is pleased to announce that ProfitWatch Call Accounting was chosen by Hilton Los Angeles / Universal City due to its reliability and accurate bill back for phone calls. - October 04, 2013
Metropolis Technologies' new call reporting product for the enterprise, OfficeWatch XT, helps a hospital manage their liability and increase their visibility among their multiple healthcare centers. - September 26, 2013
Huntington County Government is able to accurately track and reduce their telecom costs thanks to a new Mitel Unified Communications Platform including OfficeWatch Telemanagement. The deployment and design of the new system was implemented by Metropolis partner Gibson Teldata. “We had several... - July 20, 2013
As part of the Request hospitality line, Metropolis has announced that i-Guest is available for demonstration at the HITEC hospitality convention at booth 1025. As the ultimate mobile application platform, I-Guest allows hoteliers to interact with guests in real time and to improve the connection between staff and their property management and point-of-sale systems. - June 27, 2013
Metropolis Technologies [Booth 1429] is excited to demonstrate XT, their newest telemanagement and call reporting solution at Cisco LIVE! June 24th – 27th, 2013 in Orlando, Florida. Cisco LIVE! brings together the nation’s top IT teams, developers, and telecom decision makers to gain knowledge,... - June 23, 2013
Metropolis is pleased to announce their participation in IAUG Ignite!, an educational session hosted by Avaya DevConnect at the IAUG Converge2013 event in Orlando, Florida. The event will take place at the Gaylord Palms Resort and Convention Center from June 3rd through the 7th. The IAUG Ignite! session... - April 28, 2013
Metropolis Technologies is excited to have reached their 20th year in business in 2013. The company celebrates this milestone along with the benchmark of anticipating their 8,000th product installation. - April 25, 2013
The Nickelodeon Suites Hotel Chose ProfitWatch CAS by Metropolis to work with their Mitel 3300 phone system to provide guests with accurate call bill back. - March 30, 2013
Hotel Med Park chooses to utilize ProfitWatch Call Accounting to provide accurate call reporting and billing. The deployment of the system, implemented by Metropolis partner Multi-Systems, Inc (MSI), has been designed to save the property money and simplify management. - February 21, 2013
OfficeWatch Telemanagement was chosen by Williamsburg County Government in South Carolina to provide call tracking and reporting to compliment their Fonality PBX system. - January 18, 2013
Metropolis Technologies, a provider of leading telemanagement and call accounting solutions, has been chosen by Crimescene Information, a national organization that specializes in receiving crime tips from the community, to improve call tracking. - December 21, 2012
Metropolis launches a new website that utilizes technology geared toward mobility and increases opportunities for audience interaction. - December 02, 2012
Metropolis Technologies, Inc., a leading telemanagement and call accounting solution provider, is pleased to announce that ProfitWatch Call Accounting was selected by Royal Caribbean to provide accurate tracking of guest calls for their newest luxury cruise liner, the Celebrity Reflection. The Celebrity... - November 23, 2012
Keio Academy of New York needed an easy-to-use call accounting package for their NEC phone system to accurately track student ID Codes and bill back phone usage. They chose OfficeWatch Telemanagement from Metropolis Technologies. - October 27, 2012
McCluskey Chevrolet increases sales by improving visibility and efficiency with an upgrade to their Cisco Call Manager and the installation of OfficeWatch Telemanagement. - October 14, 2012
Metropolis' OfficeWatch Telemanagement is now compliance-tested by Avaya for compatibility with Avaya Aura® Communication Manager 6.0.1, Avaya IP Office 8.0 and Avaya IP Office 8.1. - September 19, 2012
Call Reporting Helps Government Offices with Fiscal Tightening - September 01, 2012
In preparation for the grand opening, Trump Towers sought a phone system, property management system and call accounting solution that would meet their high expectations. Among multiple vendors and solution provider submissions, they chose Diavox Hospitality Media Gateway System and ProfitWatch Call Accounting to integrate with a new Aastra MX-ONE TSE Ver. 4.1 phone system. - July 26, 2012
Metropolis Technologies, Inc., a premier telemanagement solutions provider, is pleased to announce their partnership with Scannex LLC. Established in 1978, Scannex has built a worldwide reputation for data collection and secure remote management products with leading edge proprietary technology. Scannex... - July 14, 2012
HITEC visitors can get a sneak peek of ProfitWatch XT! More than just call reporting, ProfitWatch XT offer hotels the same telemanagement and bill back features they have relied on since 1993, plus more. - June 22, 2012
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