Jensen Beach, FL, September 02, 2015 --(PR.com
)-- Since its formation, Kopp Development Inc. has been the market leader of ferromagnetic detection systems for MRI. Its continuing growth is attributed to the company’s constant strive for innovation and superb product quality. The company also prides itself on the highest level of customer service and satisfaction and welcomes the partnership with SteelHorse Medical, LLC for installation, training and products service needs.
With sales doubling this year, the increased amount of professionally trained installation and service personnel strategically placed throughout the country allows for an even greater flexibility and speed in accommodating the individual needs of the customer.
SteelHorse Medical, LLC provides the power of a nationwide technical services team, while ensuring the compliance with The Joint Commission, GMPs and maintaining factory specifications. The organization delivers a highly effective and efficient technical service and product support as well as having ISO 9001 certification. These qualities are essential for Kopp Development’s already established objectives and goals of providing the highest level of customer support that is required and expected.
With the help of SteelHorse Medical, LLC, Kopp Development Inc. can ensure to respond to the customer by telephone within 4 hours in order to arrange a field service visit. SteelHorse will have an Authorized Field Service Provider onsite within 24 hours of the field service call unless other arrangements have been made with the customer. This partnership allows Kopp Development Inc. to further increase already leading, competitive edge on the customer service and support.
Keith Kopp, President of Kopp Development, states that “We have been most impressed with the knowledge and professionalism of the SteelHorse staff. The support level to our customers has been excellent.”
Dr. Barbara Schneider, Chief Executive Officer of SteelHorse Medical states that, “We are excited to be partnered with Kopp Development on supporting this cutting edge device. Our team of experienced medical device field service engineers will ensure that Kopp Development’s customers receive prompt, high quality installation, support and training for this important device for patient safety.”
Kopp Development Inc. was created in 2004, shortly after a 6-year-old boy was killed while undergoing an MRI exam at a New York-area hospital. The MRI machine's powerful magnetic field propelled a metal oxygen tank across the room, killing the little boy. This tragic accident highlighted the potential operational dangers of Magnetic Resonance Imaging and was an impetus in the creation of the first patented ferromagnetic detection system for MRI, FerrAlert™, by Kopp Development Inc.