Northbrook, IL, January 27, 2016 --(PR.com
)-- Donlen, the fleet industry's most customer-centric and technically integrated provider of financing and fleet management solutions was named a Finalist today in the Customer Service Management Team of the Year category in recognition of their Customer Experience Team including Donlen’s Maintenance Call Center and the Business Intelligence Solution – New Version category for Donlen’s DriverPoint® Telematics solution in the 10th annual Stevie® Awards for Sales and Customer Service. With this recognition, Donlen will ultimately be a Gold, Silver, or Bronze Stevie Award winner in the program.
“We are proud of our achievements, and we continuously look for ways to improve the performance of our customer service and our contact center,” said Bill Byrnes, Donlen vice president, contact center operations. “The benefit of our hard work is that our customers will have the fastest answer times in the industry when they call our contact center, and their vehicles will be back on the road sooner.”
“Being recognized validates that the evolution of our telematics solutions is seen as a strategic investment for company vehicles,” said Tom Sloan, Donlen manager of telematics and safety products. “The benefit of the Donlen DriverPoint Telematics program is that our customer’s data will be fully integrated with Donlen’s fleet information management system, FleetWeb, and keep us moving towards a true predictive and prescriptive solution for fleets.”
More than 2,100 nominations from organizations of all sizes and in virtually every industry were evaluated in this year’s competition, an increase of 11% over 2015. Finalists were determined by the average scores of 115 professionals worldwide, acting as preliminary judges. The awards are presented by the Stevie Awards, which organizes several of the world’s leading business awards shows including the prestigious International Business Awards and American Business Awards.
“The Stevie Awards for Sales & Customer Service continues to be the fastest-growing of our international awards programs,” said Michael Gallagher, president and founder of the Stevie Awards. “The sheer number of nominations is matched by the increasing quality of those nominations. We congratulate all of this year’s Finalists and wish them well in the next phase of judging.”
Details about the Stevie Awards for Sales & Customer Service and the list of Finalists in all categories are available at www.StevieAwards.com/Sales.
About Donlen Corporation
Donlen is the industry's most customer-centric and technically integrated provider of financing and fleet management solutions for corporate fleets. Utilizing a highly consultative and strategic approach, Donlen helps fleets reduce cost, improve efficiency, and increase driver safety and productivity. As a testament to Donlen's excellent customer service, we received a 2015 Stevie Award for Sales & Customer Service in the Front-Line Customer Service Team of the Year category. We maintain high-level customer satisfaction by focusing on employee satisfaction as well. In 2015, Donlen was named by the National Association for Business Resources as one of Chicago’s Best and Brightest Companies to Work For®. Donlen’s constantly evolving technology and innovative approach to fleet management earned us a 2015 Stevie Award in the New Business Intelligence Solution category and Most Innovative Company of the Year, and we were named a Stevie Award winner for mobile apps. We have earned spots on the 2015 InformationWeek Elite 100, and the 2013 and 2012 InformationWeek 500 List of Top Technology Innovators Across America. In 2013, we received the CIO 100 Award. In addition to our innovation, Donlen’s consultation excellence has been recognized on the IAOP The Global Outsourcing 100® list for nine of the last 10 years. Founded in 1965 and headquartered in Northbrook, Ill., Donlen is a wholly owned subsidiary of The Hertz Corporation (NYSE: HTZ). For more information about Donlen, visit www.donlen.com.
About The Stevie Awards
The Stevie Awards are conferred in six programs: The American Business Awards, the German Stevie Awards, The International Business Awards, the Stevie Awards for Women in Business, the Stevie Awards for Sales & Customer Service, and the Asia-Pacific Stevie Awards. Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide. Learn more about the Stevie Awards at http://www.StevieAwards.com, and follow the Stevie Awards on Twitter @TheStevieAwards. Sponsors of the 10th annual Stevie Awards for Sales & Customer Service include Sales Partnerships and ValueSelling Associates.