Fort Lauderdale, FL, June 17, 2016 --(PR.com
)-- Metropolis Technologies today announced enhancements to their new QLIVE solution, a real-time communications dashboard and KPI monitoring software for Cisco Call Manager users that does not require UCCE nor UCCX.
QLIVE provides real-time wallboards and KPI alerts by monitoring the hunt pilot activity and native queuing capabilities of the Cisco Call Manager. This enables users to get instant feedback on daily call statistics and trends, as well as understand when callers are experiencing lengthy wait times before reaching a representative.
With the newest features release, users gain additional wallboard settings, more customization tools, and additional automation options for KPI triggers and call center reports.
QLIVE will be demonstrated along with XT Telemanagement at the upcoming Cisco LIVE! US show in Las Vegas, NV on July 10th – 14th, 2016. To learn more about QLIVE, request a demonstration at http://www.metropolis.com/QLIVE/ or visit booth 2945 at Cisco LIVE!
About Metropolis Technologies, Inc.
Metropolis Technologies develops powerful call management and call reporting software and is an active Cisco Solution Partner. Their easy to use applications provide advanced call notifications, toll fraud detection and trunk analysis tools help organizations reduce liability, increase revenue, minimize expenses and boost productivity. For more information, please visit http://www.metropolis.com or follow Metropolis on LinkedIn, Twitter, and Facebook.