Fort Lauderdale, FL, August 24, 2016 --(PR.com
)-- Metropolis Technologies announced today that their QLive Real-Time Agent and Queue Monitoring solution has received a 2016 Communications Solutions Products of the Year Award by TMC, a global, integrated media company.
QLive provides real-time wallboards, agent activity tracking and KPI alerts by monitoring the hunt pilot activity and native queuing capabilities of the PBX. These features fill a notable gap in the market place for users that need a solution that can help them manage the performance of their agents, but are not yet at a growth point where they are ready for an upgrade to a full contact center.
“By leveraging the capabilities of their existing PBX, QLive is a game changer for the SMB market. Users can view their live call data to monitor where their call traffic is going, who is taking the most calls, and where, if any, there might be a bottleneck so they can react in real-time.”
“Congratulations to Metropolis Technologies for being honored with a Communications Solutions Product of the Year Award,” said Rich Tehrani, CEO, TMC. “QLive is truly an innovative product and is amongst the best solutions brought to market in the past twelve months that facilitates business-transforming voice, data and video communications. I look forward to continued excellence from Metropolis Technologies in 2017 and beyond.”
For more information about Qlive, visit http://www.metropolis.com/QLIVE
About Metropolis Technologies:
For over twenty years, Metropolis Technologies has provided advanced call accounting, 911/emergency management and telemanagement applications for businesses of all types in the US and abroad. Their easy to use applications provide advanced call notifications, toll fraud detection and trunk analysis tools help organizations reduce liability, increase revenue, minimize expenses and boost productivity. Headquartered in Fort Lauderdale, Florida, Metropolis provides solutions to businesses throughout North America as well as on a global scale. For more information, please visit http://www.metropolis.com or follow Metropolis on LinkedIn, Twitter, and Facebook.
TMC is a global, integrated media company that supports clients' goals by building communities in print, online, and face to face. TMC publishes multiple magazines including Cloud Computing, IoT Evolution, Customer, and Internet Telephony. TMCnet is the leading source of news and articles for the communications and technology industries, and is read by as many as one million unique visitors monthly. TMC produces a variety of trade events, including ITEXPO, the world's leading business technology event, as well as industry events: Asterisk World; AstriCon; ChannelVision (CVx) Expo; DevCon5 - HTML5 & Mobile App Developer Conference; IoT Evolution Conference & Expo; IoT Evolution Developers Conference; MSP Expo; Real Time Web Communications and more.