Fort Lauderdale, FL, June 21, 2017 --(PR.com
)-- Metropolis Technologies will be exhibiting at Cisco LIVE in Las Vegas from June 25 to June 29th, 2017 at Booth 516. As part of the Solution Partner Network and Cisco Marketplace, Metropolis produces cutting-edge reporting, telemanagement, and contact center solutions that integrate with Cisco solutions to bring visibility to the communication channel. At the event, Metropolis will be publicizing their new Reference Guide “Query into the Queue,” which explores the routing capabilities of CUCM as compared to UCCX.
With each release Cisco has been improving the functionality of their Call Manager solution. Since build 9.x, those improvements have included native queue options that appeal to the small and mid-sized market. With this advancement, many users are asking themselves when CUCM suffices and when should UCCX ACD queues be considered.
“Query into the Queue” explores this topic as well as how QLIVE bridges the gap for end-users with an informal or simple call center environment. QLIVE monitors the hunt pilot activity and native queuing capabilities of Cisco Call Manager to provide visibility into call center performance, monitor service levels, provide live and cradle-to-grave reports, and proactively notify staff when agent availability or call volume drops below a customized threshold.
To download the whitepaper, visit Metropolis.com or pick up a copy from the Metropolis staff at Booth 516 at Cisco Live.
About Metropolis Technologies, Inc.
For over twenty years, Metropolis Technologies has provided advanced call accounting, 911/emergency management and telemanagement applications for businesses of all types in the US and abroad. Their easy to use applications integrate seamlessly with Cisco UC products to provide advanced call notifications, toll fraud detection and trunk analysis tools, helping organizations to reduce liability, increase revenue, minimize expenses and boost productivity. For more information, please visit http://www.metropolis.com or follow Metropolis on LinkedIn, Twitter, and Facebook.