Toronto, Canada, June 24, 2008 --(PR.com
)-- pulse voice Inc., a leading provider of intelligent communications solutions for business and government organizations, today announced the Santa Clara Valley Health and Hospital System will deploy pulse’s Interactive Voice Response (IVR) solution to provide patients with over-the-phone medical and scheduling requests.
The pulse solution will enable the County of Santa Clara to integrate with hospital and insurance records and offer a number of self-service applications through the use of telephone automation. Applications include corresponding requests to pharmacies and doctors, providing patients with appointment scheduling and confirmation, prescription refills, medical and advice requests, lab test results, and a number of other information delivery services.
With text-to-speech functionality, the outbound notification will provide services in a dozen different languages. Customers can interact directly with information about services offered. They can request results and perform other operations from the comfort of their home and, if necessary, the system will transfer them to customer service representatives.
According to Jerry Wallerstein, Director of Language Services Contact Center at Santa Clara County, “Our county has always embraced innovative and advanced technologies so as to improve services to our patients; pulse’s integrated contact centre solution provides these capabilities, and also creates tremendous value for our County. We hope to dramatically enhance the return on our operational investment and at the same time provide a much more streamlined and patient-centric experience. The solution should significantly improve the efficiency of relayed information through automation, reduce the element of human error and generally improve both satisfaction and accuracy.”
“The pulse team is honoured to work with the County of Santa Clara to evaluate their requirements and provide a solution that would best suit them to serve their clients. We look forward to enabling innovative solutions that continue to help differentiate the County as a technology and client service leader,” said Kandeepan Kandasamy, Chief Operating Officer for Enterprise solutions at pulse.
About the County of Santa Clara
Santa Clara Valley Health and Hospital System (SCVHHS) is a 24-hour healthcare facility providing healthcare to approximately 80,000 patients in the San Jose area. SCVHHS is comprised of a main campus with approximately forty (40) existing buildings and some off-site clinics.
In addition to the above-mentioned facilities, SCVHHS provides numerous critical medical healthcare functions, including Suicide Crisis/Prevention hotline, and Emergency Room communications, which include Santa Clara County's EMS and TDD.
Founded in 1996, pulse is one of the world’s leading providers of reliable and productive world-class communications solutions to the Network and Enterprise markets. pulse is truly the heartbeat of voice communications with over 200 customers in over 40 countries that include Fortune 500 companies. Visit www.pulsevoice.com for more information on other Government Solutions.