Customer Service Wins Big at Technology Services World Conference
The Technology Services Industry Association (TSIA) awarded several Impact Learning Systems’ clients with the prestigious Support Staff Excellence (SSE) designation at the Technology Services World conference in Las Vegas, Nevada. The SSE designation is awarded to companies who have made... - October 21, 2012
Two Industry Leaders Join Forces to Improve Customer Experience
Impact Learning Systems of San Luis Obispo, California, announced today that it has been acquired by Miller Heiman, the leader in global sales performance. “This acquisition is an exciting step forward for Impact, and for our customers,” said Malcolm Carlaw, President of Impact... - July 19, 2012
Impact Learning Systems Helps Veterans Find Their Place
Impact Learning Systems is proud to announce a partnership with Fast Forward to help returning soldiers find steady jobs. - August 11, 2011
Impact Learning Systems Announces Launch of New Website, New Logo
Impact Learning Systems, a leader in customer service consulting and training, announced the launch of its new website on Mar. 11, 2011. The new website design at http://www.impactlearning.com/ gives those involved in customer service strategy and management a more direct means of accessing information on Impact Learning Systems programs. - March 26, 2011
Motorola Set to Reduce the Cost of Service
The Motorola unit that achieved a 56% improvement in problem resolution rates and a 10% gain in customer satisfaction is providing how-to training to clients. Motorola becomes a Certified Partner with Impact Learning Systems. - September 25, 2009
InformationBuilders.com Nominated for Customer Service Department of the Year
Information Builders Global Technical Support Department secures recognition as finalist for Customer Service Department of the Year by utilizing SSPA’s Support Staff Excellence Program. - June 08, 2009