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Impact Learning Systems Announces Launch of New Website, New Logo


Impact Learning Systems, a leader in customer service consulting and training, announced the launch of its new website on Mar. 11, 2011. The new website design at http://www.impactlearning.com/ gives those involved in customer service strategy and management a more direct means of accessing information on Impact Learning Systems programs.

Impact Learning Systems Announces Launch of New Website, New Logo
Arroyo Grande, CA, March 26, 2011 --(PR.com)-- Impact Learning Systems, a leader in customer service consulting and training, announced the launch of its new website on Friday, March 11, 2011.

The new website design at http://www.impactlearning.com/ gives those involved in customer service strategy and management a more direct means of accessing information on Impact Learning Systems programs.

In a design twist, the new site includes many graphics and videos of those who’ve worked with Impact Learning Systems discussing their relationship with Impact, and their measurements of the effects of that relationship.

"Good customer service skills are critical in any organization because a company cannot succeed in the market by just having an excellent product. You have to combine product with service to beat the market, and to meet customer expectations. Impact has helped us do just that," says José Fonseca, Executive Vice President of Customer Assistance at Altitude Software.

This launch coincides with a rebranding campaign from Impact Learning Systems. Impact Learning Systems is rebranding, in part, to emphasize the focus of the company on people, processes, and technology. In addition, Impact Learning Systems is adding customer service strategy consulting services to its primary offering.

For the past 10 years, Impact Learning Systems has focused its services offering on training programs for front-line staff and managers. These programs have historically been proven to result in an average increase in customer satisfaction of nearly 10 percent, though this depends on customer satisfaction scores when training begins. For instance, Information Builders records an improvement in customer satisfaction scores from 90 percent to 96.7 percent. Organizations with which Impact Learning Systems has worked include Blue Cross Blue Shield, Motorola, Xerox, Chicago Public Schools, and Cadbury.

Impact Learning Systems is the sole service provider for the Support Staff Excellence program from Technology Services Industry Association (TSIA) and is the exclusive provider of the Customer Service Excellence program for the Computing Technology Industry Association (CompTIA).

The newly launched website provides more intuitive navigation of the company’s programs and services; as well as access to a cross-section of thoughts, research, and strategies on topics ranging from sales skills to customer experience management. Articles and announcements can be found on their Customer Service Blog.

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Contact Information
Impact Learning Customer Service & Sales Training
Malcolm Carlaw
805-781-3283
Contact
www.impactlearning.com
Impact Learning Systems International
San Luis Obispo
P.O. Box 14110
93406-14110
Attached Files
Success Case: CORPTAX
Results: In approximately two years, and with 94% of their staff trained, CORPTAX has achieved the following results: - Customer satisfaction scores have risen 15%. - First call resolution rates have risen from 29% to 52%. - Calls resolved in 24 hours have increased 9.3%.
Filename: CorpTax_Success_Case_EM.pdf
Success Case: Chicago Public Schools
Results: - Response times for the BSC improved to 92%, from a 24-hour response to same day response. And response times for escalated calls decreased from 3 days to next day.
Filename: CPS_Success_Case_EM.pdf
Success Case: Motorola
"The analysis shows a 10% rise in customer satisfaction and 56% improvement call resolution rates." - J. Edwards, Training Program Manager "We couldn't be happier with the results. The TSIA and Impact helped us surpass our service commitment goal to our customers." - M. Horton, Senior Director
Filename: Motorola_Success_Case_EM.pdf

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