Los Angeles, CA, April 01, 2013 --(PR.com
)-- Aaron J. Spicker, a Los Angeles Diamond Dealer and member of the Diamond Club of the West Coast, Inc., shipped a parcel through TransGuardian (www.transguardian.com
) to a recipient in San Francisco. The contents were two diamonds insured in transit for $46,000.
The tracking record showed a good delivery with a signature; but the recipient claimed that he had not received the shipment. Within mere hours of Mr. Spicker reporting the problem, TransGuardian’s investigative team, DF Randolph & Associates, had a forensic adjustor on site.
“On the basis of the tracking record,” said Jim Moseley, TransGuardian’s President/CEO. “An underwriter could easily have denied the claim. That would have been the knee-jerk reaction and very common for the small parcel insurance industry. But we deployed our investigators to discover all the facts.”
Allegedly, the delivery courier claimed that the recipient’s office was closed, and that he accordingly left the parcel in care of another office in the building.
“This is a common hazard with parcel delivery companies,” said Don Randolph. “They leave the parcel at the address next store, even when the shipper has demanded and paid for a signature.”
TransGuardian’s team worked with the San Francisco Police Department (SFPD) to obtain a video tape of the delivery time and venue. According to the SFPD, the film allegedly did not support the courier’s account. And, allegedly, the signature in the electronic tracking record appeared to have been falsified. With the help of Mr. Spicker, TransGuardian’s investigators filed a formal theft report with the SFPD.
TransGuardian will continue to monitor the case as the San Francisco District Attorney considers issuing a warrant for theft. Meanwhile, Wells Fargo Insurance Services and Munich Re, TransGuardian’s underwriter, paid Mr. Spicker’s claim in full.
“TransGuardian didn’t judge the claim simply on the face of it,” said Mr. Spicker. “They invested in professional investigators who competently discovered the truth and solidified the case for paying the claim. One of the stones was on memo to me, so TransGuardian’s diligence was critical and important to me.”