NobelBiz’s Podcast Series Welcomes Jim Rembach to Talk About Emotional Intelligence in the Workplace

First Contact podcast released the fifth episode with a special guest, Jim Rembach, a well-known leader who helped shape the Contact Center industry by founding Call Center Coach and host of Fast Leader Podcast. He is also certified in Emotional Intelligence and is an Empathy Mapping Expert. For their fifth podcast, Jim joined Christian Montes in a discussion about how to rise from the ashes of despair, after experiencing a challenging journey in the Contact Center industry.

Carlsbad, CA, June 01, 2020 --( His background put him on the top leaderboard of the Contact Center industry, and Jim has never backed down when it comes to telling the truth as it is: he suffered from burnout, had to deal with impossible tasks, colleagues and managers, and managed to rise up, pick himself up and build a path of education and growth for many to join. Being a certified emotional intelligent specialist, he managed to also teach and promote new ways of learning and working within the Contact Center industry.

Christian Montes and Jim Rembach have also discussed about what makes the call center job the dream job, and how overwhelming from the managers can lead to people leaving and never looking back.

“This whole multitasking myth is just a bunch of BS. No, you can’t do five things at one time. You can’t focus on five metrics at one time. You got one shot. What’s your best?” said Jim.

Lots of learnings and good advice, from the one who’ve seen it all, and still was able to make it happen.

Listen to the full episode here:

Are you an industry insider set on moving the contact center ecosystem forward? Want to be a guest on a future episode? If yes is the answer or you know someone who'd fit right in, email us at

First Contact: Stories of the Call Center is the one place to celebrate our everyday hero. The fiber of our industry exists within each of us.

NobelBiz is the contact center’s recognized leader of purpose built telecom. Known as "the carrier’s carrier" it has combined state of the art Omni Channel Cloud technology with its most cost effective Telecom capabilities. With over 20 years in business and billions of connections for contact centers, it has perfected the art of achieving for their clients the highest contact rates. Everything that NobelBiz offers is focused on enabling call centers to have the best opportunity to have important conversations all day every day. NobelBiz becomes an extension of your business instead of just a vendor. World-class voice services and Cloud Contact Center technology bring together management, business, and productivity solutions to keep the contact center on top of their game and competition.
Mirela Otea