Learn from the CX-Perts at CEM Africa: NICE: NICE to Explain How to Get Up Close and Personal with Clients
Siva Pather, the MD of NICE Systems in South Africa, will reveal more about their CXone system during a workshop on the solutions display floor at the CEM Africa Summit's exhibition entitled: “Driving frictionless experiences for the contact centre and beyond” on the opening day on 23 August. - August 04, 2022
The Current Luggage Chaos at European Airports: CEM Africa to Focus on Meeting Customers' Expectations
The current luggage drama transpiring across Europe, with thousands of pieces of luggage going missing causing untold frustration, and how the airlines are communicating with their passengers, is a case study in customer experience (CX) waiting to be written. - July 31, 2022
CEM Africa Announces More International CX-Perts for Speaker Line-Up in August
Already known for connecting the CX sector’s biggest, best and brightest and sharing their success stories, the organisers of the CEM Africa Summit have announced the names of more experts who have not been featured on the speaker line-up of this long-running specialised CX gathering before. - July 29, 2022
Africa Leading Digital Transformation in Customer Experience (CX) as CEM Africa Gathers Leading Brands in August
McDonald’s, Vodacom, Nedbank, Spar, Dischem and Superbalist are just some of the successful consumer brands that will participate in the upcoming CEM* Africa Summit, taking place from 23–24 August in Cape Town. *CEM = Customer Experience Management “It is no secret that the... - June 15, 2022
Why eTailers Are Missing Out on Billions in Sales: CEM Africa Features Latest SA Digital CX Report
From the "unboxing" of a new purchase to the many abandoned transactions that are costing online retailers billions - the marketing gurus behind The 2021 South African Digital Customer Experience Report will unpack the compelling, and sometimes, surprising results from the survey during... - November 05, 2021
CEM Africa Gathers Who’s Who of Ecommerce and CX Gurus
Some of the leading global and local pioneers in ecommerce and customer experience (CX) are set to share their insights, case studies and success stories at the upcoming CEM Africa from 10–11 November 2021. This follows the unprecedented, accelerated adoption of ecommerce and online shopping... - November 04, 2021
Multichoice, Shoprite, Woolworths, Superbalist and Others to Share Lessons in Customer Experience (CX) at CEM Africa in November
Customer experience (CX) experts from some of the most recognised and successful brands on the continent, including Multichoice, Woolworths, Shoprite, Superbalist, African Bank, DHL and Rand Merchant Bank, will share their successes, failures and lessons learnt during the next edition of CEM Africa Summit, taking place from 10–11 November 2021. - October 15, 2021