Converged Technology Professionals Inc., a ShoreTel Gold Champion Partner, Announced Today Its Exclusive Strategic Partnership with SJS Solutions Inc.
A strategic partnership between Converged Technology Professionals, Inc. and SJS Solutions Inc. was announced today. Adding digital wall board offerings will expand Converged Technology Professionals’ product mix in the contact center market and develop additional business channels for SJS Solutions Inc.
Joe Rittenhouse, President of Business Development at Converged Technology Professionals Inc., said, “SJS along with our other partners including Salesforce.com, Microsoft Dynamics add significant enhancements to the emerging Call Center market that are hungry for more analytics. Integrating SJS’s platform on top of ShoreTel’s robust Enterprise Contact Center (ECC) provides an enormous amount of data that enhances every aspect of the environment, regardless of the type of call center. We are very excited to have them as part of our exclusive portfolio.”
Converged Technology Professionals identified this emerging market as an important strategic opportunity to enhance offerings to clients throughout the world. “SJS represents a best in class solution for the digital wall board experience available via cloud or on premise,” added Chris Frey, Vice President of Operations at Converged Technology Professionals, Inc.
SJS Solutions is just weeks away from launching a new platform based on their current best in class enterprise solution, Optymyse 4.2. The new platform is designed to enable businesses to enjoy digital signage grade visuals in the cloud or via on-premise deployments for a fraction of the cost usually associated with high-end wallboard solutions.
Stephen Pace, CEO of SJS Solutions Inc., stated that “Smart Contact Center managers want flexible ways to provide critical information across their teams, giving agents access to accurate real time information they can pass to customers makes their job easier and increases FCR. Having Converged representing our offering gives us a broad reach across the globe in the Enterprise space. Their reputation and reach globally with the Enterprise market provides us the ability to showcase our innovative solutions on a large scale.”
About SJS Solutions Limited:
Founded in 2001 SJS Solutions develop innovative, affordable, easy to deploy visual communications solutions suitable for call & contact centers, help & support desks, sales teams, operational areas, driver depots and logistic offices to name a few. The SJS range of solutions are the result of over 10 years working with and listening to customers ranging from multi-billion dollar health care enterprises to insurance & automotive companies with small teams of people striving to deliver the best service and customer care possible. In the last 5 years SJS have become a global leader in creating the most flexible, easy to deploy visual communication solutions for companies of varying sizes with varying needs. The SJS API now ensures customers can display anything, anywhere.
About Converged Technology Professionals:
Converged Technology Professionals, with offices in Chicago, Crystal Lake, Grand Rapids, Milwaukee, and Indianapolis, is a nationally-recognized, award-winning unified communications and mobility solutions provider, based in the Midwest and serving a wide range of organizations from medium-sized businesses to multi-site large enterprises for their mobility, voice, and data needs. CT-PROS supports clients on 6 different continents, over 200 countries and has recently surpassed supporting over 250,000 end users globally. CT-PROS is a technology based consulting firm with a primary focus on client relationships. Converged is one of the largest VAR’s in the Midwest and considered to be one of the fastest growing privately held consulting firms in the United States.