Mt. Lebanon, PA, March 10, 2015 --(PR.com
)-- Hard To Find Items, the top online specialty hardware retailer in the U.S. announces their 7 year anniversary on the Web. HardtoFindItems.com is the online sales arm of Rollier’s Hardware, a long established retail store based in Pittsburgh, PA. Their website features a full inventory of “hard to find” items such as cast iron floor drain covers, replacement Christmas light bulbs as well as a complete line of old time favorites and standard hardware items.
Hardtofinditems.com was launched by the owners of Rollier’s Hardware in 2008 and is now coming up on their 7 year anniversary. Co-Founder, Brett Satterfield says, “Customers are so thankful that they can now find so many different types of replacement products on our website because, in many cases, they have no other option since retail stores don’t stock these obscure items.”
Soon after launching Hardtofinditems.com, the Satterfield family expanded their online business to eBay and Amazon marketplace. In just two short years sales grew to more than $1 million dollars annually and are now far greater. “Partnering with Amazon expanded our reach to millions upon millions of customers overnight,” said Satterfield.
While being known as the top source for unique items is the hallmark of Hard to Find Items, the company is equally proud of their reputation for delivering the highest level of customer service in the business. “Our product lines are first rate but the thing our clients also note about our business is the exceptional customer service they get whether they shop in our store or online. When a customer calls with a question they can be sure that either my brother or I will have an answer for them,” said Satterfield. He continued, explaining that being personally involved in the business at every level helps them to better find and source new unique products and to fine-tune their business operation. “Our business is run just like our parent business, Rollier’s Hardware. Our family is actively involved in every step of the process. This allows us to understand our customers and make sure they are 100% satisfied.”
While things are looking up for the Satterfields and Hard To Find Items as they celebrate their 7 year anniversary, this is not a family or business that is content to rest comfortably on any laurels. In fact, 2015 is slated to be a groundbreaking year for the website with management plans to take the company international by offering their products for sale in Canada. In addition, the company will be rolling out an enhanced inventory management and analytics platform called Inventorylab.com to better track profitability on Amazon Marketplace.
The new software is deemed necessary because while pricing on Hardtofinditems.com can stay fairly static, pricing on the Amazon Marketplace needs to be adjusted on an hourly basis to ensure that they remain competitive at all times. This necessitates accurate profitability analysis and reporting of all items to make sure adequate profit margins are maintained. With the help of Inventorylab.com, Hard to Find Items will now be able to track and monitor exactly how much money they are making on each individual product they sell on the Amazon Marketplace.
The first seven years has been productive, profitable and rewarding for the entire Satterfield family and their staff at Hard To Find Items. They will continue to expand into new product lines and onto new sales platforms to ensure that all of the anniversaries that follow will be equally as notable as this one.
About HardtoFindItems.com – HardToFindItems.com is an online, retail hardware shopping center specializing in unique and useful products that are not easily found in most hardware outlets. The business was established in 2008 as the online shopping arm of Rollier’s Hardware, based in Pittsburgh, PA. Some of the many products featured on the Hard To Find Items website are replacement Christmas bulbs, cast iron drain covers, replacement gas mantles, heavy duty plant caddies and many other old time favorites and unique hardware items.
For more information about HardToFindItems.com visit their website or call 1-877-750-0971.
Brett Satterfield / Co –Founder
Hard To Find Items
600 Washington Road
Mt. Lebanon, PA 15228