Modo Partners with Polycom to Create a Telehealth Experience That Feels Like a Face-to-Face Conversation
Modo, a Portland-based manufacturer of carts and mobile workstations for medical technology, has launched a mobile system to support Polycom’s latest telemedicine product. Drawing on clinical research conducted on two continents, Modo found that telemedicine participants want to be able to make quick adjustments so they can use body language as they would in face-to-face conversation. The Modo cart helps to create a telemedicine experience that is just like a real time visit to your doctor.
Live digital video and high-speed satellite connections allow doctors to diagnose illnesses in real time, without requiring patients to travel. Hospitals are using the Practitioner Cart™ system to extend health care into remote areas and to create closer connections within urban hospital networks. The Practitioner Cart™ HDX™ is helping hospitals address growing concerns about healthcare costs, sustainability and extending the reach of patient care.
The Modo cart helps to create a telemedicine experience that is just like a real time visit to your doctor’s office. Drawing on clinical research conducted on two continents, Modo found that telemedicine participants want to be able to make quick adjustments so they can use body language as they would in face-to-face conversation. Giving participants control over the movements of the camera and screen helps to avoid interrupting the flow of care and communication. To make adjustments familiar, easy, and quick, Modo used a simple lever like those used in office chairs.
In addition to making the equipment responsive, Modo lowered the video image to a comfortable, conversational height. By bringing the physician’s image and voice down to the level of a seated patient, the Practitioner Cart™ HDX™ cart helps to humanize the delivery of care from a distance. Modo used human factors research to add tilt and swivel adjustments to the display so patients and doctors could look at each other directly during a conference.
“Modo’s research shows that a higher degree of adjustability gives patients a greater sense of control over technology and makes them more active participants in their own care,” explains Goo Sung, Design Manager at Modo. “We wanted to create a simple form with a human scale. When you lower the screen and move the Practitioner Cart™ next to a table, you feel as though the doctor is sitting beside you. We wanted to address the patient’s emotional needs by giving them greater control over the position and location of the technology.”
The HDX™ cart houses fourteen separate components and more than 97 feet of cabling in a footprint that is smaller than an office chair. “We eliminated cable clutter by routing cables internally to make the system simple and approachable. Using the system is as easy as having a conversation. There is no start up calibration. You simply turn it on and talk to your doctor. No one wants to wait when their health is at risk.” said Goo Sung. Although doctor-patient communication is the primary market for the Practitioner Cart™, the system is also widely used for professional development classes, certification programs and training.
Polycom introduced the Practitioner Cart™ HDX™ at the HIMSS Conference in Chicago in April 2009. For more information and case studies on the Practitioner Cart™ HDX™ system, visit Polycom's Healthcare Solutions for Tele-medicine page.
Modo is the world's leading designer and manufacturer of carts, roll stands and mobile workstations for medical technology. Modo combines market research, industrial design and global manufacturing to create innovative products that manage the physical interface between people and technology. The company is located in Beaverton, Oregon. For more information on Modo, contact Rachel McCormick, or visit Modo, Inc. on the web at www.modocarts.com.
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