Intuition Communication
Intuition Communication

New Medical Tourism Research Study Released: 9 Out of 10 Medical Tourists Would do It Again

Major new survey reveals the latest trends in travelling overseas for surgery: most saved thousands on treatment, 90% would recommend it to others, Belgium is number 1 choice. (Full report available on request plus case studies for all major findings and also expert analysis)

New Medical Tourism Research Study Released: 9 Out of 10 Medical Tourists Would do It Again
London, United Kingdom, March 19, 2012 --( A major new study released today reveals the latest trends in travelling overseas for medical treatment, be it for health-related, dental, infertility, obesity or cosmetic treatment or surgery. More than 1,000 patients took part in the study, the largest of its kind in the UK and Europe.

Among the findings of the report commissioned by independent medical tourism advice site, Treatment Abroad, are new statistics showing where people are going, what they’re having done, how much they’re saving and whether they’d do it again or recommend it to others.

Key findings:
· Belgium was the most popular destination for those in the UK travelling overseas for treatment (16%), followed by Hungary (16%), Poland (10%), Czech Republic (9%) and Turkey (9%).
· 42% of the UK patients in the study went abroad for cosmetic surgery, 32% for dental treatment, 9% for obesity surgery, and 4% for both infertility treatment and orthopaedic surgery.
· Hungary was the most popular destination for dental treatment (chosen by 38% of UK dental travellers) while Belgium was most popular for cosmetic surgery (18%). The most popular destinations for obesity surgery treatment were Belgium (50%) and the Czech Republic (21%). Spain, Cyprus and the Czech Republic lead the way in providing infertility treatment for UK couples.
· Nine out of ten respondents would definitely or probably go abroad for treatment again and the same number would recommend going abroad for treatment to a friend or relative. 84% would go back to the same doctor, dentist or clinic.
· 51% of respondents travelled to a country they had never been to before for their treatment.
· Patient satisfaction levels for their treatment abroad were high with 85% either "very" or "quite" satisfied with their experience. Levels of satisfaction were highest for infertility and dental treatments. Asked for reasons for their satisfaction, all respondents cited professionalism of staff, price and quality of care.
· Cost was cited by 83% of participants as the most important reason for travelling abroad for treatment. Dental patients also cited the ability to combine treatment with a holiday while cosmetic surgery patients cited worries about hospital infection in the UK. Orthopaedic, infertility and obesity surgery patients all cited the ability to avoid waiting lists at home.
· 71% said they had saved more than £2,000 by travelling overseas. 12.7% said they had saved more than £10,000 by going abroad for treatment. The greatest savings were seen to have been for dental and orthopaedic treatment.
· 82% of respondents said that clinic or hospital staff spoke their language "very" or "extremely" well. Only 4.4% said staff spoke their language "not at all well," a regularly cited concern of those thinking of treatment overseas.
· More than two thirds (67.2%) said they did not require further treatment or follow up on returning home. Seven out of ten were contacted by their overseas clinician or clinic upon their return home, usually by email.
· The average in-patient stay among respondents was just three days with the average trip length being 16 days. The longest stay was for orthopaedic patients, the shortest for obesity patients.
· Worryingly, fewer than one in ten of those who took part had bought special travel insurance designed for people going abroad for medical treatment, mistakenly relying on standard travel insurance that would not have covered them in the result of loss or accident. One in three had no travel insurance at all.

Commenting on the findings, Keith Pollard, Managing Director of Treatment Abroad said he was surprised by some of the figures:
“I’ve been involved in the cosmetic surgery and medical sector for many years and have witnessed the rapid growth in travel overseas for surgery and treatment. I was surprised to see, however, exactly how much money people were saving by travelling abroad, and how satisfied they were with the experience.

“So often overseas treatment is portrayed as being a poor alternative to what is available in the UK and yet it’s clear from this survey that that is simply not true. The vast majority of people who go overseas for treatment are delighted with the not only with the experience and the levels of care but also with the results, be it medical or cosmetic – and that, for most people, is the most important thing – that they get the results they want and need.”

Reason for study

In recent years, increasing numbers of patients in developed countries such as the UK and USA have been travelling to other countries, primarily to save on the cost of treatment within their own country or to avoid waiting lists. The International Passenger Survey suggests that around 50,000 to 70,000 UK residents travel abroad for surgery or treatment each year.

Little research has been undertaken in this area up until now to discover why people have decided to travel for treatment, how medical tourists have viewed their experience and what their satisfaction levels have been with treatment and services in other countries.

This research study, funded by Intuition Communication, aims to fill some of the gaps in knowledge about medical tourists’ motivations and experiences, and to provide the industry with feedback on how well it is delivering treatment and services to these patients. Intuition Communication is a web publishing company in the healthcare sector that manages web sites including Treatment Abroad, a leading consumer portal for medical tourism, and International Medical Travel Journal (IMTJ), the business-to-business online journal for the sector.

1,045 people took part in the survey, which was developed by, and the report prepared by, Barbara Stryjak of European Research Specialists. The survey was conducted online with participants recruited through Treatment Abroad and via clinics who promote their work through the site. For every participant, £1 was donated to the charity Smile Train, an international charity that provides cleft palate surgery to those in need.

55% of participants were from the UK – figures quoted above are from UK respondents only wherever possible.

To see the full report and for all media enquiries including case studies and interviews with Keith Pollard of Treatment Abroad, please contact Steve Bustin at Vada Media on 07803 729208 or

About Treatment Abroad
The Treatment Abroad health tourism web site is owned and managed by Intuition Communication. We also manage the Private Healthcare UK site, providing easy access for the public to information about private healthcare services and facilities across the UK, and the Harley Street Guide, for patients from the UK and abroad who are seeking information about doctors, dentists, hospitals and medical and clinical services available in this centre of London’s medical expertise.

The site does not provide advice on medical conditions and treatments. Neither does it recommend specific providers of healthcare services and treatment. All content is reviewed by the editorial team before publication. Information on healthcare services is drawn from authoritative sources to ensure that it is accurate, and up to date.

Our philosopy is "helping you make the right choice." We aim to provide information that is relevant, comprehensive and up to date so that you can make the right choice of healthcare service or provider abroad.

The site is intended to support, not to replace the relationship between patients and their doctors or healthcare providers.

Treatment Abroad is a commercial site which is funded by advertising. However, all healthcare providers are entitled to a free listing in the appropriate directory of services.
Vada Media
Steve Bustin
+44 07803 729208
Medical Tourism Report Summary and Order Form

Medical Tourism Report Summary and Order Form

Provides background to the report and ordering process.