Salt Lake City, UT, November 17, 2017 --(PR.com
, the next generation Customer Experience software solution, has been listed as a Representative Vendor in Gartner’s 2017 Market Guide for Voice-of-the-Customer Solutions. CloudCherry was recognized amongst 20 other companies around the world for its voice-of-the-customer capabilities.
CloudCherry’s Customer Experience Management (CEM) solution measures customer satisfaction and delivers outcome-driven results through actionable insights and offers clients the opportunity to spark a proactive conversation to improve customer experience. Recently, CloudCherry’s portfolio of advanced predictive analytics tools and out-of-the-box integrations prompted Teachers Credit Union (TCU), a premier financial institution in Indiana, to partner with CloudCherry to improve member experience with over 290,000 members across 55 branches. This partnership allows TCU to automate the end-to-end process of collating member feedback and drive actionable insights in real-time.
The company also announced the launch of its Omni-channel Throttling solution. The new product fills a market need, providing organizations with a way to listen to their customers throughout the entire omni-channel customer journey. The solution addresses the industry problem of over surveying customers. By delivering more accurate feedback through triggered, well-timed surveys at various touchpoints such as branch visits, online purchases or contact center interactions, CloudCherry’s solution helps organizations improve business processes.
Vinod Muthukrishnan, Co-Founder and CEO of CloudCherry stated, “We are honored to be recognized by an industry expert such as Gartner in the 2017 Market Guide for Voice-of-the-Customer Solutions. Our inclusion, as well as our partnership with Teachers Credit Union, an organization that takes great pride in its member experiences, motivates us to continue pushing the boundaries of CEM to help delight customers around the world. We’re seeing some great responses and growing interest as we continue our momentum with more partner announcements and company updates, and look forward to contributing to the overall development of the CEM space."
Source *: Gartner, Market Guide for Voice-of-the-Customer Solutions, 24 October 2017
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