Recent Headlines
Within Telephone Call Centers
PacificHub Launches New Brand
Affirms Renewed Commitment to Flexibility, Quality, and Innovation across its BPO Partnerships - February 17, 2011 - PacificHub Corporation
TeleSource Center Plans Expansion
TeleSource Center announced today that their corporate offices will be relocating to a larger space in order to support growth. The new location, only a few miles away from the existing building, is the ideal telemarketing facility that includes deluxe office cubicles, floor to ceiling windows and... - January 29, 2011 - TeleSource Center
ContactBabel Research Finds Complaints About US Contact Centers Have Increased by 40% Since Economic Downturn Began
Research published today by ContactBabel, the contact center industry analysts, reveals that the past 2 years have seen a 40% increase in the number of complaints made about the failures and shortcomings of US contact centers. In real terms, this means a jump from almost 550m negative calls in 2008 to over 770m in 2010. - January 19, 2011 - ContactBabel
Magellan Call Center's Top Inbound Customer Services to Drive Business Growth in 2011
Magellan Solutions is targeting more businesses to outsource their inbound customer support, business answering services and technical support to the Philippines. - January 18, 2011 - Magellan Solutions Outsourcing Inc.
Telax Hosted Call Center Solution Selected by Cancer Care Ontario
Provincial agency now using Telax solution to support Ontario Breast Screening and ColonCancerCheck programs. - January 14, 2011 - Telax Hosted Call Center
CMS Solutions Announces New Table Talk Series
CMS Solutions is proud to announce the kick off of a new sales and marketing symposium, Table Talk: The Great Debate Series. The first event in this monthly series will be held on January 19th, 2011, from 11:30AM-1:00PM. CMS, an operational marketing company specializing in lead generation and... - January 08, 2011 - CMS Solutions
East Coast Virtual Office Opens Offering East Coast Virtual Phone Answering Service
Headquartered in Lake Mary, Florida Office Group LLC offers a higher level of customer service paired with affordable office solutions that cater to both established and start-up businesses in difficult economic times. - January 01, 2011 - East Coast Virtual Office
Call Desk Inc to Provide Virtual Staff to Tax Preparers During the 2011 Tax Season
Call Desk Inc, a leading provider of Virtual Live Receptionist Services to CPA’s and Tax Preparers announced that they have ramped up their staff in readiness for the upcoming tax season. Call Desk, Inc., offers virtual receptionists and virtual assistants to accounting professionals... - December 31, 2010 - Call Desk Inc
CMS Solutions to Launch Sales Associate Training in January 2011
CMS Solutions is launching a sales training program in January 2011 to help prospective candidates learn the CMS sales process with the potential to transition to a permanent position. - December 30, 2010 - CMS Solutions
Lufthansa Global Telesales (GTS) Wins Best Employer Award 2010: Start Your Career in Cape Town
Global Telesales Cape Town - a subsidiary of Lufthansa German Airlines – is a leading service provider for the airline industry. With more than 400 employees, it serves clients such as Lufthansa, Swiss International Airlines, Austrian Airlines and other travel-related industries in five... - December 13, 2010 - GTS Group Cape Town
RapidTtel Adds Telax Hosted Call Center to Its Portfolio of Cutting-Edge SMB Solutions
Interoperability between Rapidtel’s Taqua T7000 the Telax solution successfully completed. - December 02, 2010 - Telax Hosted Call Center
BusinesSuites Expands Its Offerings in the Baltimore-Washington Corridor
New Executive Suites Focus on Traditional Office Users as Well as Coffee Shop Refugees Looking for a Co-Working Community. - December 01, 2010 - BusinesSuites
More Than Simply a Customer and Vendor, GECU and CSI Share Synergy in Their Operating Philosophies
Credit Union Continues to Leverage Call Monitoring to Enhance Contact Center Performance - November 20, 2010 - Coordinated Systems, Inc.
BusinesSuites Executive Appointed President-Elect of Industry Trade Association
At its 23rd annual conference in Coral Gables, Florida, the Office Business Center Association International (OBCAI) announced the appointment of John G. Jordan as president-elect. Jordan will lead the organization as president in 2011-2012. Jordan is president of BusinesSuites, LP, the Austin,... - November 17, 2010 - BusinesSuites
Outsource Marketing Unveils New Look
Top level Virtual Sales Force releases its rebranded website with a new look and logo. - November 13, 2010 - Outsource Marketing Associates, Inc.
Live Answering Network Provides Innovative Sales Solutions for Small Businesses
The Live Answering Network (LAN), a premier provider of affordable feature-enriched answering services, is now offering a unique live receptionist answering service to help boost sales for small businesses by capturing sales leads 24 hours a day, 7 days a week. - October 29, 2010 - Live Answering
Australia’s Message on Hold Specialist Joins Facebook and Twitter
Leading Australian telephone messages on hold company, Media Messages, has entered the cyber-sphere and can now be found on Facebook and Twitter. - October 24, 2010 - Media Messages
Voiance Language Services to Exhibit at Utility Customer Experience Conference
Voiance Language Services will exhibit at EMACS, a customer experience conference focused on the utility industry, October 25-27. - October 20, 2010 - Voiance Language Services
Call Desk Inc Introduces Pay-For-Performance Live Chat
Call Desk Inc, a leading provider of Virtual Office Solutions announced that they will offer Pay-For-Performance Live Chat to a select group of clients, in readiness for the upcoming holiday season. Call Desk, Inc. already offers Live Virtual Receptionists to businesses throughout the U.S. and... - October 13, 2010 - Call Desk Inc
Media Messages Australia Appoints New Creative Director
Australia’s favourite audio advertising company, Media Messages, has appointed a new creative director. - October 09, 2010 - Media Messages
Telax Announces Increased Focus on Bilingual Support for Canadian Market at GTEC 2010
North American Hosted Call Center leader continues to expand its commitment to bilingual content and support with virtual help desk employees based in Montreal, Quebec - October 07, 2010 - Telax Hosted Call Center
Voiance Language Services Awarded Contract with Fortune 150 Utility Company
Voiance Language Services announces that it was selected by a multi-regional Fortune 150 utility company to be its sole provider of outsourced Over-the-Phone Interpretation services. - September 24, 2010 - Voiance Language Services
Akabis, Inc. Partners with Telax Hosted Call Center to Complement Digital Communications Suite from Metaswitch
Akabis enhances product portfolio with cloud-based contact center solution offering multichannel ACD. Akabis, Inc. today announced its partnership with Telax Hosted Call Center, a cloud-based contact center solution provider based in Toronto, Canada. Akabis, Inc., which delivers wholesale voice... - September 24, 2010 - Telax Hosted Call Center
Magellan Solutions Opens 2nd Call Center Facility
Magellan Solutions Outsourcing, Inc., one of the Philippines’ fastest-growing call centers, expands its operations with the opening of a new delivery center in Mandaluyong City. The latest facility will accommodate 285 “capable” seats. - September 22, 2010 - Magellan Solutions Outsourcing Inc.
TRG Customer Solutions Inaugurates New Call Center at Elkins, WV
New site to create up to 250 skilled jobs in Elkins - September 02, 2010 - TRG Customer Solutions
BusinesSuites Acquires Two New Locations in Las Vegas
Acquisition expands the footprint of the executive suite operator in a top-30 metropolitan area. - September 01, 2010 - BusinesSuites
Stellar Appoints CIO to Lead Call Centre Outsourcing Technology Strategy
Stellar, a global expert in Managing Customer Relationships, today announced that Farid Jarrar has been appointed Chief Information Officer of Stellar’s Asia Pacific business. Jarrar will lead and further develop Stellar’s call centre and business process technology strategies. Farid... - September 01, 2010 - Stellar
Silver Networks Revolutionizes Hosted Contact Center Solutions
Bandwidth agnostic, Silver Networks provides a powerful suite of Hosted Call Center services that can be integrated with existing phone systems or used as a stand alone service- without capital expense in equipment, software or maintenance. - August 22, 2010 - Silver Network
Call Desk Inc to Offer Virtual Bookkeeping Services
Call Desk Inc, a leading provider of Virtual Live Receptionists and Back Office Support announced that they have expanded their services to offer virtual full-charge bookkeeping services to small businesses and non-profits from their McLean, VA location. Call Desk, Inc. already offers live virtual... - August 20, 2010 - Call Desk Inc
Pathos Leadership Group’s Leadership Development Expertise Sought by US News Best Hospital
Pathos Leadership Group’s Leadership Development Expertise Sought by US News Best Hospital. - August 18, 2010 - Pathos Leadership Group
Voiance Announces Webinar Focused on Achieving Excellence in Customer Satisfaction
Customer experience expert Jeanne Bliss to share insights on how to help companies become “beloved.” - August 12, 2010 - Voiance Language Services
PCMSI Answering Service Teams Up with CCFA Take Steps Walk
To show its continuing support for the work of the Crohn's & Colitis Foundation of America, Professional Communications Messaging Service, Inc. (PCMSI), a leader in the telephone answering service industry, will be participating again this year in the Take Steps, Be Heard walk at Presque Isle State Park in Erie. - July 24, 2010 - Professional Communications Messaging Service, Inc.
Answering Service Launches New Website to Feature Particular Segment of Services
AnswerFirst Communications, an international telephone answering service and contact center solutions company, launched a new website to market their answering services. - July 18, 2010 - AnswerFirst
Stellar Global Announce the Appointment of New CEOs
Jeff Jensen, representing the majority shareholder of Stellar Global, today announced that John Hollingsworth, CEO of Stellar Asia Pacific had been appointed Stellar Global CEO, effective 1 July 2010. The appointment follows the retirement of Steve Morphett CEO and Chairman of the privately held... - June 30, 2010 - Stellar
Voiance Announces Renewal of ISO 9001:2008 Certification
Voiance demonstrates ongoing commitment to excellence in the delivery of Over-the-Phone Interpretation - June 30, 2010 - Voiance Language Services
Answering Service Uses Twitter to Interact with Clients
AnswerFirst Communications, an international telephone answering service and contact center solutions company, utilizes a Twitter account to interact with customers. - June 30, 2010 - AnswerFirst
Answering Service Uses YouTube Channel to Provide Tutorials for Client Web Interface
AnswerFirst Communications launches a YouTube channel to feature video tutorials for their client web interface, Client Web Access. - June 13, 2010 - AnswerFirst
BPOVIA Won IAOP Rising Star Award Again in 2010
The leading virtual assistant and remote workforce service provider BPOVIA today announced that it had been listed by the International Association of Outsourcing Professionals (IAOP) on Global Outsourcing 100 sub-lists as one of the Best Ten Rising Stars in the areas of company growth, company recognition, customer reference, executive leadership, revenue growth, employee growth, industry focus and region served. - May 30, 2010 - BPOVIA Virtual Assistant Service
Answering Service Celebrates 12 Years of Providing Contact Center Solutions
AnswerFirst Communications celebrates 12 years of providing answering services and call center solutions to clients throughout the world. - May 29, 2010 - AnswerFirst
Specialty Answering Service Launches Infomercial Call Center
A new answering service location to focus primarily on managing in bound calls from direct television (infomercial) advertising campaigns. - May 26, 2010 - Specialty Answering Service
Order Taking for Small Business: Magellan Solutions Goes Global with Service
Philippines-based call center positions its order taking services to small and medium businesses around the world. - May 26, 2010 - Magellan Solutions Outsourcing Inc.
Car Loan Finance in the UK Has a New Player
A new website has been added to the car loan and insurance market of the UK, “Car Loan Adviser.” Supported and backed by Carlyle Finance and the popular FirstRand bank. - May 24, 2010 - Carlyle Finance
Continental Message Solutions Announces 9th Consecutive Award of Excellence
Call center and answering service, quality assurance and customer service is recognized by the Association of TeleServices International (ATSI) - May 22, 2010 - CMS Customer Solutions
Speech Agents Offer New Revenue Streams for Telcos
Emerging Technologies introduce at MECOM 2010 new revenue models with their range of Telco-specific speech enabled applications. - May 20, 2010 - Emerging Technologies
Speech Agents Increase Telco Operational Productivity by Over 50%
Telcos reap multiple benefits of employing speech recognition agents - May 20, 2010 - Emerging Technologies
Specialty Answering Service Begins Producing YouTube Promotions
United States based call center Specialty Answering Service enters the video sharing arena by filming original advertising shorts and posting them to the YouTube website. - May 15, 2010 - Specialty Answering Service
Award Recognition for Carlyle Finance
For its success in providing car finance in the UK, Carlyle Finance have been shortlisted for Asset Finance Company of the Year. - May 15, 2010 - Carlyle Finance
Answering Service Partners with Mailing Service to Target Heating & Cooling Industry
AnswerFirst Communications partners with Modern Inserting & Mailing to target potential answering service clients in the heating & cooling industry. - May 12, 2010 - AnswerFirst
Answering Service Offers More Affordable Service Package for Property Management Companies
Answering service announces new cost effective service plan for new and existing property management client base. - May 01, 2010 - AnswerFirst
Stellar Wins Call Centre Services Contract with Neighbourhood Energy
Stellar, a leading call centre and business process outsourcing provider, today announced that it has been awarded a call centre sales contract with one of the Australia’s leading energy retailers. Neighbourhood Energy, a Victorian based energy retailer, chose Stellar to be their strategic... - April 29, 2010 - Stellar