Recent Headlines
Within Telephone Call Centers
Call Center Executives Team Up to Advance Interest of Philippine-Based SME Contact Centers
SME-based contact center owners, led by Magellan Solutions CEO Fred Chua, united to represent and articulate the interest of small and medium-sized call centers in the Philippines. - November 17, 2012 - Magellan Solutions Outsourcing Inc.
CMS Solutions Announces 2013 Sponsorship of STL Crane Project
CMS Solutions Founder and CEO Joshua Levey Announces 2013 Sponsorship of STL Crane Project and co-presents $3,500 check to The Backstoppers. - November 11, 2012 - CMS Solutions
AnswerFirst Answering Service Participates in 7th Annual John Brogle Golf Outing
AnswerFirst Communications, an international telephone answering service, announced this week that they sponsored and participated in the 7th Annual John Brogle Golf Outing in support of the Marty Lyons Foundation. - October 28, 2012 - AnswerFirst
AVOXI Welcomes New CTO
Despite its recent rebranding developments, AVOXI’s main focus remains on providing valuable products and meeting the technology needs of its call center clients. As a result, AVOXI continues to seek team expansion with those who possess proficient and innovative perspectives; this is especially true for its newest member, Darren Sessions. - October 23, 2012 - AVOXI
BusinesSuites Grows Its Workspace Offerings in Maryland
New Executive Suites Location Appeals to Entrepreneurs, Professionals and Fortune 1000 Companies. - October 22, 2012 - BusinesSuites
H-I-P Announces New Government and Education Demand Generation Services - Over 6.5 Million New Contact Records
With the release of its new Public Sector lead creation service, H-I-P unveils 2 million new U.S.-based government contacts and more than 4.5 million U.S.-based education contacts. - October 19, 2012 - H-I-P (High-Impact-Prospecting, LLC)
Measuring HR’s Impact Just Got Easier, with Chris Moore, Recognized Thought Leader in Human Capital Analytics and Performance Measurement
Human Resource Executive’s 15th Annual HR Technology Conference & Exposition, McCormick Place, Chicago, October 8-9, Booth # 1055 - Meet 1:1 with Chris Moore, recognized thought leader in human capital analytics and performance measurement, CEO of Zeroed-In Technologies and creator of the Impact Dashboard suite, a powerful and easy-to-use reporting solution which aligns HR, Learning, and Talent measures with business measures to show a complete picture of HR’s value. - October 04, 2012 - H-I-P (High-Impact-Prospecting, LLC)
BusinesSuites Announces Expansion to San Antonio, Texas
New Flexible Workspace Option for Entrepreneurs, Professionals and Fortune 1000 Companies to Open in December 2012. - October 01, 2012 - BusinesSuites
DOW Networks Announces Name Change to AVOXI
DOW Networks is providing its employees and customers a bright and inspiring recharge by changing its name to AVOXI. - October 01, 2012 - AVOXI
Stellar Appointed to Manage Australian Taxation Office Contact Centre
Stellar, a leading contact centre and business process outsourcing provider, today announced they have been selected to manage contact centre services in partnership with the Australian Taxation Office (ATO). The ATO sought a partner who will maximise value while increasing operational flexibility... - September 12, 2012 - Stellar
AnswerFirst Answering Service Participates in MDA Lock-Up Charity Event
AnswerFirst Communications, an international telephone answering service, announced this week that their Business Development Coordinator, Teri Erickson, participated in the Annual MDA Lock-Up Charity Event. - August 25, 2012 - AnswerFirst
The Chics Kick Up Their Heels Over Another Donation to Dress for Success
The Chics do it again. Last night at their monthly meeting the Chics presented two donation checks to local charities. Dress for Success was one of the lucky recipients of a generous donation of $500. Katie McGill, Executive Director for the Tampa chapter of Dress for Success is thankful for the... - August 24, 2012 - On Point Executive Center, Inc.
Business Owners Want More Time with Family
My Secret Staff conducted a survey with Google to answer this question: If you had 5 extra hours a week where would you spend them? Findings The respondents were given five options and were asked to choose only one. The options and the survey results were as follows: · 51.8% of the total... - August 20, 2012 - My Secretstaff
InfoCision Chief of Staff Steve Brubaker to Join CUSTOMER Magazine Advisory Board
InfoCision Chief of Staff, Steve Brubaker has accepted an invitation to be on the advisory board for the new TMC publication, CUSTOMER magazine. - August 16, 2012 - InfoCision Management Corporation
AnswerFirst Answering Service Provides Customer Support via Social Media
AnswerFirst Communications, an international telephone answering service, is providing customer support via their Facebook and Twitter accounts. - August 15, 2012 - AnswerFirst
Small Businesses Focus on Core Business; Sales Improve with Evaluation from Libratis Sales Solutions
Many small business owners struggle with balancing the day to day operations of their business, while trying to increase sales in the current economy. Finding ways to increase sales and improve profits while taking care of the core business is key. - August 05, 2012 - Libratis Sales Solutions, Inc
Fidelus Technologies Announces Release of Provisioning Manager Express
Fidelus Technologies, LLC, (Fidelus) a leading provider of unified communications & collaboration solutions announced the end of beta and full release of its newest software application, Provisioning Manager Express. Provisioning Manager Express simplifies the task of adding, modifying and... - August 01, 2012 - Fidelus Technologies
AnswerFirst Answering Service Sponsors Charity Fishing Tournament
AnswerFirst commits to corporate sponsorship of the Kids Charity of Tampa Bay’s 11th Annual Gary Nix Bash on the Blue Fishing Tournament. - July 26, 2012 - AnswerFirst
Philippines Outsourcing Expert to Speak at the 2012 International Outsourcing Summit
The CEO and Founder of Live2Sell Group of Companies, Chris Ducker, has accepted an invitation to speak at the 4th International Outsourcing Summit, being held this coming October 7-9, 2012 at the Makati Shangri-La Hotel, Metro Manila, Philippines. This prestigious event, held annually since 2009,... - July 21, 2012 - Live2Sell Group of Company
High-Impact-Prospecting Joins the World's Largest B2B Content Syndication Network
This network of 10's of thousands of websites, bloggers, newsletters, social networks, mobile devices and RSS feeds push your content out to more than 40 million professionals. - July 19, 2012 - H-I-P (High-Impact-Prospecting, LLC)
AnswerFirst Answering Service Nominated for Tampa Bay Business Journal Fast 50 Awards
AnswerFirst Communications, an international telephone answering service, messaging service and customer service solutions provider has been nominated by the Tampa Bay Business Journal for the Fast 50 Awards. - July 13, 2012 - AnswerFirst
On 7/25, Sales Cadence 2.0: The H-I-P Sales Prospecting Methodology
This July 25th, via two convenient sessions, they'll present "The H-I-P Sales Prospecting Methodology." This 50-minute webinar will provide a sneak preview of a full-day workshop in Boston this October 3rd @ DemandCon Boston. - July 12, 2012 - H-I-P (High-Impact-Prospecting, LLC)
Philippine Call Center Expands in the US
Magellan Solutions Outsourcing Inc. is expanding its footprint in the United States to market its contact center and BPO services to small and medium businesses and large-scale corporations. - July 04, 2012 - Magellan Solutions Outsourcing Inc.
AnswerFirst Answering Service Attends the Florida Bar 2012 Annual Meeting
AnswerFirst Communications, an international telephone answering & messaging service, attended the Florida Bar 2012 Annual Meeting. - July 04, 2012 - AnswerFirst
AnswerFirst Answering Service Attends ATSI 2012 Annual Conference
AnswerFirst, an international telephone answering service, attended the Association of Teleservices International 2012 Annual Conference in Orlando, FL. - June 24, 2012 - AnswerFirst
Event: Sales Cadence 2.0: The H-I-P Sales Prospecting Methodology and Announcing Kevin Hickey Takes a Senior Role @ H-I-P
The H-I-P Sales Prospecting Methodology is presently utilized by over a hundred clients, including both global and emerging brands such as Google, Salesforce.com, Pitney Bowes Software, TomTom, Alteryx, and Autotask. In the 10 years that they've delivered this training, clients have reported that they've penetrated over 40,000 organizations. Introducing Kevin Hickey, who's joined H-I-P as Senior Consultant, Strategic Business. - June 21, 2012 - H-I-P (High-Impact-Prospecting, LLC)
Fidelus Technologies Unified Their Voice and Video Dial Plan
Fidelus Technologies, LLC, (Fidelus) a leading provider of unified communications & collaboration solutions announced today they have successfully unified their voice and video dial plans. - June 21, 2012 - Fidelus Technologies
Donate a Suit and Change a Woman's Life
On Point Executive Center announces their partnership with the Tampa chapter of Dress for Success where they will serve as a drop off location for women executives to donate new or nearly new suits for donation. - June 20, 2012 - On Point Executive Center, Inc.
AnswerFirst Answering Service Promotes New Call Center Coordinator
AnswerFirst Communications promotes current employee, Michael Jansen, to Call Center Coordinator. - June 17, 2012 - AnswerFirst
High-Impact-Prospecting (H-I-P) Announces New Branded "Interactive Marketing" eNewsletters
H-I-P is transforming B2B Marketing with deeper customer engagement driven by Branded "Interactive Marketing" eNewsletters. - June 14, 2012 - H-I-P (High-Impact-Prospecting, LLC)
Fast-Growing Philippine Call Center Sees Big Demand of Contact Center Services in the Coming Years
Magellan Solutions Outsourcing Inc. is set to expand its call center business to build steady manpower supply and sustain the demand from small and medium business owners that are outsourcing their operations overseas. - June 09, 2012 - Magellan Solutions Outsourcing Inc.
Successful Tampa Virtual Office Company Changes Name and Location
After 12 years, the former Intelligent Office team says “goodbye” to its franchisor and “hello” to its own new business, On Point Executive Center, Inc., located at Rocky Point. - June 08, 2012 - On Point Executive Center, Inc.
CampusLogic Launches Web-based Financial Aid Verification Solution
CampusLogic launches an automated, web-based financial aid verification solution designed to lower financial aid verification processing costs, increase compliance and improve the student experience. - June 07, 2012 - CampusLogic, Inc.
High-Impact-Prospecting Continues to Expand Its Presence and Capabilities in Both the U.S. and Europe
High-Impact-Prospecting announces 6 key promotions, 2 important new hires and the grand opening of its 1st international office in London UK. - June 05, 2012 - H-I-P (High-Impact-Prospecting, LLC)
CallPro CRM Announces Integration with QuickBooks
CallPro CRM, the world’s #1 Email Marketing and Call-centric CRM, integrates with QuickBooks to provide a complete management system solution to SMB market. - June 05, 2012 - Call Pro CRM LLC
DOW Networks Announces MPLS as a Premium Offering
As part of its continuous effort to provide greater call quality and decrease latency for its call center clients, DOW Networks announced a premium offering - MPLS (Multiprotocol Label Switching). DOW Networks’ decision to include MPLS as a premium offering is part of an initiative to... - June 04, 2012 - AVOXI
Answerfirst Answering Service Attends Champions For Children Benefit
AnswerFirst’s Business Development Coordinator attended the Champions For Children Charity Event. - May 26, 2012 - AnswerFirst
Upstream Works to Exhibit at Call Center Week 2012 in Las Vegas
Upstream Works Features Multichannel Agent Desktop and Analytics - May 24, 2012 - Upstream Works Software Ltd
Cross-selling takes customer care programs from costly to profitable
InfoCison has been able to create cross-selling opportunities while increasing customer loyalty and satisfaction. - May 20, 2012 - InfoCision Management Corporation
High-Impact-Prospecting Partnership Delivers Both Content Creation and Demand Generation Services
Combined marketing services provide marketers with a comprehensive content solution for email marketing, lead generation and social engagement. - May 16, 2012 - H-I-P (High-Impact-Prospecting, LLC)
High-Impact-Prospecting Now Provides Outsourced Marketing Automation Services for 5 of the Top 10 Apps: Eloqua, Marketo, Silverpop, Pardot and Aprimo
High-Impact-Prospecting today announces expanded capabilities for the operation and management of clients' hosted marketing automation apps. All capabilities in outsourced Marketing Automation Services are now available for 5 of the top 10 apps: Eloqua, Marketo, Silverpop, Pardot and Aprimo. The... - May 15, 2012 - H-I-P (High-Impact-Prospecting, LLC)
Miratel Solutions Set to Sponsor Association of Fundraising Professionals (AFP) Toronto Fundraising Day 2012 for Second Straight Year
Miratel Solutions, a Toront-based call centre, eBusiness and letter shop mail house specializing in professional fundraising services, are pleased to announce their continued sponsorship of AFP Greater Toronto Chapter’s Fundraising Day taking place Wednesday May 23rd, 2012. - May 14, 2012 - Miratel Solutions
High Impact Prospecting and Rock the Deadline Partnership Offers Content Creation and Demand Generation Services
Combined marketing services provide marketers with a comprehensive content solution for email marketing, lead generation and social engagement. - May 08, 2012 - H-I-P (High-Impact-Prospecting, LLC)
DirectAvenue Will be Sponsoring Response Expo 2012
DirectAvenue, a direct marketing agency based out of San Diego, CA, looks forward with anticipation to Response Expo 2012. The event is presented by the Direct Response Marketing Alliance (DRMA) and Response Magazine to gather top industry leaders. - May 06, 2012 - DirectAvenue
AnswerFirst Answering Service Sponsors AIA Tres De Mayo 2012 Golf Tournament
AnswerFirst Communications, an international telephone answering service, provides corporate sponsorship for the second annual AIA Tampa Bay Tres De Mayo Golf Tournament. - May 05, 2012 - AnswerFirst
AnswerFirst Answering Service Reveals New Brand Identity
AnswerFirst Communications, an international telephone answering service, messaging service and customer service solutions provider in partnership with allydesign, a creative firm based in the UK, revealed a new brand identity on April 1, 2012. - April 27, 2012 - AnswerFirst
Fidelus Technologies to Participate in “Jabber for Everyone” Program from Cisco Systems
Fidelus Technologies, LLC, (Fidelus) a leading provider of Unified Communications & Collaboration Solutions announced today they are participating in the “Jabber for Everyone” program announced by Cisco Systems at the Cisco Partner Summit that was held in San Diego, CA from April... - April 27, 2012 - Fidelus Technologies
DOW Networks Announces Addition of Carrier Relations Department
As part of the greater effort to organically grow its business, DOW Networks announced today it has added a dedicated carrier relations department. The new department is part of an initiative to further increase the call quality and service areas DOW provides to its customers and to grow... - April 24, 2012 - AVOXI
Voiance to Exhibit at Annual Call Center Exhibition
Voiance Language Services will exhibit at the 2012 Annual Call Center Exhibition (ACCE), an engaging and informative gathering of professionals in the contact center industry from across the globe. - April 24, 2012 - Voiance Language Services
Stellar Appoints Chief Strategy Officer for Global Business
Stellar, today announced that Greg Woolstencroft has been appointed Chief Strategy Officer of Stellar’s global business. - April 19, 2012 - Stellar