Recent Headlines
Within Telephone Call Centers
Answer Midwest Receives 12th Consecutive National Award for Excellence
Answer Midwest, a tele-service company that serves clients nationwide, received their trade association’s Award of Excellence for customer service for the 12th consecutive year. - August 17, 2013 - Answer Midwest
All About Business TV Features Marketing Firm CMS Solutions
All About Business TV is featuring St. Louis marketing firm CMS Solutions daily on its segment during ABC 30’s Good Morning America. This allows CMS Solutions to bring daily marketing tips to the St. Louis community. - August 17, 2013 - CMS Solutions
Callnovo China Call Center Announces Milestone of Having 3,000 Call Center Agents in China
Callnovo (http://www.callnovo.com), a leading Chinese call center provider, announces today that they now have 3,000 call center agents in China. After more than eight years of overseas market development and more than 10 years of steady operation in China, Callnovo has now reached a milestone of... - August 03, 2013 - Callnovo
CMS Solutions Features Daily Marketing Segments on All About Business TV on ABC 30
CMS Solutions is featured on All About Business TV during ABC 30’s Good Morning America Segment. CMS Solutions CEO Josh Levey presents valuable marketing tips-of-the-trade in this daily segment. - August 03, 2013 - CMS Solutions
HiP Moves Into the Inbound Marketing Business with Its New Pro's Guides
"White paper syndication is the most effective media purchase among large organisations (78% reporting) more than online ads, paid search, emails and offers in third party newsletters." (Source - Marketing Sherpa) - July 31, 2013 - H-I-P (High-Impact-Prospecting, LLC)
CMS Solutions Featured on Daily All About Business TV Segment
All About Business title sponsor CMS Solutions is excited to bring practical marketing solutions to the St. Louis business community daily. - July 28, 2013 - CMS Solutions
CMS Solutions Makes Marketing Advice Available Daily on All About Business TV
CMS Solutions is excited to announce that it has signed on as a title sponsor of All About Business TV to bring practical marketing solutions to the St. Louis business community. - July 24, 2013 - CMS Solutions
H-I-P Achieves Q2 2013 Lead Output of 122,000 - Announces Asia-Pacific Director
B2B demand generation agency exceeds Q1 2013 lead output by leveraging the latest methodologies in outbound content marketing, lead nurture, social media engagement, content syndication and automation. - July 18, 2013 - H-I-P (High-Impact-Prospecting, LLC)
Magellan Solutions Acquires NODA’s Call Center Solution to Improve Contact Center Technologies
Magellan’s acquisition of a new all-in-one call center solution aims to improve the company’s IT infrastructure and deliver outstanding customer service to clients. - July 17, 2013 - Magellan Solutions Outsourcing Inc.
CMS Solutions Featured on All About Business TV
CMS Solutions is excited to announce that it has signed on as a sponsoring partner of All About Business TV to bring practical marketing solutions to the St. Louis business community. - July 12, 2013 - CMS Solutions
Businessuites Opens New Executive Suite Location in Gaithersburg, Maryland
New Flexible Workspace Option for Entrepreneurs, Professionals and Fortune 1000 Companies. - July 09, 2013 - BusinesSuites
Magellan Call Center Showcases Its BPO Capabilities at CommunicAsia 2013
Magellan Solutions joined this year’s delegation of Philippine-based ICT companies and professionals to promote its contact center, back office and data processing capabilities at CommunicAsia 2013, Asia’s largest ICT show. - July 02, 2013 - Magellan Solutions Outsourcing Inc.
HiP Ranks in Top 10 Communications Firms in The 2013 Business Review Book of Lists / Opens 4th Office in Asia-Pacific
HiP ranks in top 10 Communications Firms in The Business Review Book of Lists 2013 as well as in top 5 for Digital Marketing and Social Media. - June 27, 2013 - H-I-P (High-Impact-Prospecting, LLC)
Magellan Call Center Re-launches Websites to Market Order Taking, Reservations, Help Desk, and Answering Services
Leading Philippine-based contact center rolls out web sites on order taking, answering service, technical support and reservations to differentiate its services and target new business partnerships. - May 30, 2013 - Magellan Solutions Outsourcing Inc.
HiP Announces Two New Offers: Form Viewers and Inbox Impressions
Today, HiP announces two important new offers for its B2B marketing clients: Form ViewersTM and Inbox ImpressionsTM. Says its Managing Principal, Bret Smith, "The convergence of HiP's substantial B2B database with its marketing automation platforms creates some powerful tools. Chief among... - May 29, 2013 - H-I-P (High-Impact-Prospecting, LLC)
Magnetic North Achieves ISO27001 Certification
Magnetic North, leading providers of predictive dialling and call recording software in the UK, is pleased to announce that they have successfully achieved ISO27001 security certification following extensive external assessment by Lloyd’s Register Quality Assurance. - May 14, 2013 - Magnetic North
Business Systems Customer Awarded "Outsourcing Partnership of the Year"
Business Systems highlight the work they have done to service and support some 3,500 users of call recording systems at Standard Life via a BT outsourcing arrangement which has contributed to them winning the accolade of "Outsourcing Partnership" of the year. - May 10, 2013 - Business Systems (UK) Ltd
Teleperformance Builds Homes and Dreams
Teleperformance, the leading global provider of outsourced customer experience management services, recently participated in Gawad Kalinga’s annual home-building project, the Bayani Challenge at Sta. Rosa, Laguna, Philippines. Launched in 2006 as a response to the typhoon victims in Southern... - May 07, 2013 - Teleperformance
HiP Principal Takes Seat on Privacy Expert Panel @ Marketing Analytics and Customer Engagement / Smith is Featured Speaker Twice in June
HiP Managing Principal, Bret Smith, invited to join Privacy Expert Panel @ Marketing Analytics and Customer Engagement. Smith will be a featured speaker at this event, as well as @ Integrated Marketing Summit in June. - April 30, 2013 - H-I-P (High-Impact-Prospecting, LLC)
BusinesSuites Opens New Executive Suite Location in Annapolis, Maryland
New Flexible Workspace Option for Entrepreneurs, Professionals and Fortune 1000 Companies - April 30, 2013 - BusinesSuites
Telephony Best Channel for Complaint Handling & Customer Satisfaction
73% of US businesses say, if you have a complaint – call the business. - April 19, 2013 - ContactBabel
Magnetic North Hosted PBX Wins TMC Product of the Year for 2012
Magnetic North, leading providers of predictive dialling and call recording software in the UK, announce their Hosted PBX solution has been awarded TMC’s coveted ‘Product of the Year’ 2012. The Product of the Year Award was created to honour companies that have successfully... - April 13, 2013 - Magnetic North
USA800 Winner of 2013 Top 50 Teleservices Agency Award
USA800 has been named as one of the Top 50 Call Centers by TMC Customer Magazine, recognized in three categories, global aggregate, domestic inbound, and domestic outbound for 2013. - April 07, 2013 - USA800, Inc.
CampusLogic Hires Vice President of Information Technology
CampusLogic has launched StudentVerification.com, FileReview.com, and PlacementVerification.com, and has several more products under development requiring the addition of a proven leader in innovative technology solutions. - April 05, 2013 - CampusLogic, Inc.
H-I-P Achieves Q1 2013 Lead Output of 100,000 - Announces Latest Website - New Headquarters Location
B2B demand generation agency exceeds Q4 2012 lead output by leveraging the latest methodologies in email-based content marketing, lead nurture, social media engagement, content syndication and automation. - April 01, 2013 - H-I-P (High-Impact-Prospecting, LLC)
AVOXI Introduces Local DID Numbers in China and India
AVOXI has introduced China and India local numbers that can be used for conference calling. The addition of these local numbers will enhance the business operations of AVOXI’s China and India based call center customers as well as its wholesale customers that will use the numbers for their conference calling services and applications. - April 01, 2013 - AVOXI
CampusLogic Launches Web-Based Placement Verification Solution
The accuracy and integrity of placement data is critical to maintain compliance and avoid severe penalties that can irreparably damage a school’s reputation. PlacementVerification.com will ensure that schools pass compliance audits and increase retention rates. - March 23, 2013 - CampusLogic, Inc.
BusinesSuites Announces Expansion to Gaithersburg, Maryland
New Flexible Workspace Option for Entrepreneurs, Professionals and Fortune 1000 Companies to Open in June 2013. - March 15, 2013 - BusinesSuites
CampusLogic and College Audit Solutions Partner to Offer Financial Aid and Accreditation Compliance Solutions
CampusLogic and College Audit Solutions provide higher education institutions with cost effective, compliant, and innovative solutions aligned with accreditation and financial aid initiatives. - March 13, 2013 - CampusLogic, Inc.
AVOXI Introduces US 800 Geographic Call Blocking by State
AVOXI announces the ability to make US 800 numbers accessible only from specific states based on customers’ requirements. - March 06, 2013 - AVOXI
Magellan Solutions Expands Space for Businesses Considering Offshore Call Center and BPO
Magellan Solutions CEO Fred Chua is citing a need for more spaces to meet the demand of global businesses that look for offshore providers for their call center and business process operations this year. - March 06, 2013 - Magellan Solutions Outsourcing Inc.
LiveChat Doubles Customer Base and Unveils New Design
10 months of work result in simpler and faster LiveChat product. Amazing customer service comes more easily and naturally. - March 03, 2013 - LiveChat, Inc.
Customer Service Expert Urges Companies to Use Telephone Messages to Extend Their Marketing Reach
Companies should treat their phone system as part of their brand experience, says CEO of On Hold Company. - February 26, 2013 - On Hold Company
TheSalesAssistant for a Limited Time is Offering a Unique Business to Consumer Marketing Test
TheSalesAssistant is for the first time offering research on its own abilities. For a very limited time small to mid-sized consumer finance and insurance businesses have the ability to test a complete campaign without the cost. Short term tests will be run in a variety of product lines, the results published upon completion. Partners requests are open for review. - February 20, 2013 - The Sales Assistant
An Enterprise Outsourced Marketing Fulfillment Team for the Local Business
TheSalesAssistant.com is bringing to the Main Street business the flexibility and customization heretofore only seen by Fortune 100 companies. Their quantitative analytics combined with over 25 years of experience and their clients product parameters make reaching a local or national market at unheard of low acquisition costs a reality. - February 13, 2013 - The Sales Assistant
Izzy Neis Joins Metaverse Mod Squad as Director of Digital Engagement and Strategy
Family-centric online media expert, cookie connoisseur and pop aficionado is pure brilliant goofiness. - February 12, 2013 - Metaverse Mod Squad
AVOXI Announces New Office Opening in Charleston, SC
AVOXI has officially opened the doors to its new office in Charleston, SC. The Charleston office primarily focuses on research and development and is a new home to AVOXI’s CTO and its team of engineers. - January 30, 2013 - AVOXI
StudentVerification.com by CampusLogic, a Fully Automated Financial Aid Verification Solution
Non-compliance with financial aid verification regulations is a leading finding in Department of Education program reviews and Title IV audits. StudentVerification.com simplifies and automates the financial aid verification and c-code resolution process. - January 30, 2013 - CampusLogic, Inc.
BusinesSuites Announces Expansion to Annapolis, Maryland
New Flexible Workspace Option for Entrepreneurs, Professionals and Fortune 1000 Companies to Open in April 2013. - January 18, 2013 - BusinesSuites
VerificationWorksheet.com Offers Free Customized Financial Aid Verification Worksheets for 2013-14
VerificationWorksheet.com provides schools with 2013-14 financial aid verification worksheets in a custom fillable PDF format compliant with the Department of Education. - January 16, 2013 - CampusLogic, Inc.
Magellan Call Center Steps Up Support for Fire Disaster Victims Last Christmas
Magellan Solutions Outsourcing Inc. coordinated relief efforts to help 65 families seeking temporary shelters after their homes were ravaged by fire on Christmas Day. - January 16, 2013 - Magellan Solutions Outsourcing Inc.
BusinesSuites Opens New Executive Suite Location in San Antonio, Texas
New Flexible Workspace Option for Entrepreneurs, Professionals and Fortune 1000 Companies - January 08, 2013 - BusinesSuites
Exacto Communications LLC, Has Expanded Its Presence in North America
Exacto Communications, a BPO company located in El Salvador, Central America, announced its expansion of a new branch office located in the heart of Houston, Texas. Offering Import - Export services, to clients primarily from North America (USA and Canada). The headquarter office and call center... - December 26, 2012 - Exacto Communications LLC
Location63 to Open in Cebu This January 2013
Location63 will take your business and professional career to the next level, making sure that you have the space, like-minded individuals and resources you need to succeed. - December 19, 2012 - Live2Sell Group of Company
LiveAdmins JLT Attending the 4th GCC Government Websites Conference
LiveAdmins JLT Will be Embracing E-Governance at the Upcoming 4th GCC Government Websites Conference. LiveAdmins JLT is a Sponsor of the Event and Will be Speaking About the Crucial Role Live Chat Will Play in the Effectiveness of Government Websites. - December 14, 2012 - LiveAdmins JLT
Magnetic North Adds RESPONSE Ltd to Client List
Magnetic North, leading providers of predictive dialling and call recording software in the UK, announce that outsourced contact centre services provider RESPONSE Ltd has joined their community of Hosted 'OnDemand' clients. RESPONSE is a provider of software solutions for a number of UK... - December 13, 2012 - Magnetic North
CampusLogic Hires Vice President of Business Development
CampusLogic has launched StudentVerification.com and FileReview.com and has several more new products under development requiring the addition of a proven leader in education sales. - December 06, 2012 - CampusLogic, Inc.
H-I-P Achieves November 2012 Lead Output of 22,000
Growing demand generation agency attains important milestone by leveraging the latest methodologies in email marketing, 1:1 lead prospecting, social media engagement, webvideo and automation - November 30, 2012 - H-I-P (High-Impact-Prospecting, LLC)
AnswerFirst Answering Service Sets Up Collection Box for Champions For Children Holiday Store
AnswerFirst sets up a holiday gift collection box to collect toys for the Champions For Children Holiday Store. - November 29, 2012 - AnswerFirst
Call Center Executives Team Up to Advance Interest of Philippine-Based SME Contact Centers
SME-based contact center owners, led by Magellan Solutions CEO Fred Chua, united to represent and articulate the interest of small and medium-sized call centers in the Philippines. - November 17, 2012 - Magellan Solutions Outsourcing Inc.