Recent Headlines
Within Telephone Call Centers
Stellar Wins Call Centre Services Contract with Neighbourhood Energy
Stellar, a leading call centre and business process outsourcing provider, today announced that it has been awarded a call centre sales contract with one of the Australia’s leading energy retailers. Neighbourhood Energy, a Victorian based energy retailer, chose Stellar to be their strategic... - April 29, 2010 - Stellar
AnswerFirst Answering Service Welcomes New IT Director
AnswerFirst Communications announces the acquisition of a new IT Director. - April 23, 2010 - AnswerFirst
New Customer Service CEO Grows an Online Gambling Site from 4 Players to Millions in Just a Few Months
Since taking over the 10 year old company in 2009, the new CEO of iWAntHelp.com has built a powerhouse in international customer service. With an international staff from all over the world, Anna Maya Moberg has taken her customer service business through a very rapid business expansion phase with clients that include online gaming companies as well as many other service businesses. All are thriving due to having made the decision to hire iWantHelp.com and their talented international staff. - April 14, 2010 - iwanthelp.com
Business Systems (UK) Ltd: Atkins Helpdesk Increase Adherence from 76% to 90% with WFM Deployment
Find out the key benefits and efficiencies achieved by Atkins following implementation of a Call Recording and Workforce Management solution, delivered by Business Systems (UK) Ltd. - April 09, 2010 - Business Systems (UK) Ltd
USA 800 Helps Boston Apparel Group Continue to Dress Customers in a Recessed Retail Economy
USA 800, a Kansas City company that continues to grow by double digits despite our down economy recently acquired Boston Apparel Group as one of their clients to provide inbound sales for their Chadwicks(TM) and metrostyle(TM) catalogs and is outperforming expectations. - April 01, 2010 - USA800, Inc.
PCMSI Launches Its "Best Rate Guarantee" Pricing Platform
In an effort to provide the most cost effective pricing to its clients, and potential clients, Professional Communications Messaging Service, Inc. (PCMSI), a leader in the telephone answering service industry, has launched its “Best Rate Guarantee” pricing platform, ensuring that its... - March 14, 2010 - Professional Communications Messaging Service, Inc.
Organization Development with Power for the New Economy
Pathos Leadership Group has launched their “Pathos Power Library,” a collection of customizable e-learning course titles that address today’s most important business issues. - March 03, 2010 - Pathos Leadership Group
Nanjing China Awarded to Host 2014 Summer Youth Olympic Games
The International Olympic Committee released the evaluation report of three cities vying for the 2014 Summer Youth Olympic Games on February 11. Nanjing China overwhelmed Guadalajara Mexico and Poznan Poland, and is successfully selected to host 2014 Summer Youth Olympic Games. As the world leading virtual assistant and knowledge process outsourcing service provider head-quartered in Nanjing, BPOVIA held the celebration party at its Nanjing office. - February 22, 2010 - BPOVIA Virtual Assistant Service
Answering Service "Goes Green" with Remote Operators
Answering service encourages their employees to work from home as part of a more environmentally conscious business plan. - February 20, 2010 - AnswerFirst
Answering Service Turns to Social Media as Part of a Revised Marketing Strategy
AnswerFirst Communications updates their marketing strategy to focus on social media in response to changes to Google's search engine model. - February 13, 2010 - AnswerFirst
Stellar Wins Call Centre Services Contract with Australian Bureau of Statistics
Stellar, a leading global call centre and business process outsourcing provider, today announced that it has been awarded a tender to provide call centre support to the Australian Bureau of Statistics (ABS) during the 2011 Census. In line with the tender requirements, Stellar will provide call... - February 03, 2010 - Stellar
Future Technology LLC, (FT) a Division of Al Yousuf LLC Achieves ISO9001:2008 Quality Management Certification
Future Technology LLC, the leading supplier of IP Telephony, Call & Contact Center and Unified Communication solutions announces today that the Future Technology Dubai and Abu Dhabi offices have attained the ISO 9001:2008 certification from Lloyd’s Register Quality Assurance Ltd., a United Kingdom Quality Accredited (UKAS) organization. - January 31, 2010 - Future Technology
Serviced Office Arch Rivals, Servcorp and Regus, Meet in London
Regus' arch rival Servcorp, the world's second largest serviced office operator, arrives in London. It is located at the highly sought after sparkling new Dashwood House Tower. The floor-to-ceiling glass building provides a spectacular vista across the city. Looking at the Dashwood House building... - January 14, 2010 - Servcorp (UK)
Onset Marketing Expands B2B Sales Lead Generation Services
Onset Marketing expands custom Business-to-Business (B2B) Telemarketing Sales Lead Generation services to complement its strategic marketing and marketing infrastructure development services. Keeping your pipeline full of qualified leads is critically important in today's challenging business... - January 08, 2010 - Onset Marketing
Stellar and Vodafone Hutchison Australia Awarded Best Directory Assistance Service from Around the Globe
Stellar, a global expert in Managing Customer Relationships (MCR), today announced that the service it manages on behalf of long-term partner Vodafone Hutchison Australia has won the 118 Award for Best Directory Assistance Service. Presented at the Annual 2009 International Information Innovation... - December 22, 2009 - Stellar
AMBER Ready Announces Partnership with Focus Hispanic to Enhance Child Safety
Partnership Part of Nationwide Campaign to Enhance Child Safety Education. - December 17, 2009 - AMBER Ready
Support Resort to Match Up to $15,000 in Loans to Fight Poverty
Support Resort has launched a campaign in which the company will match up to $15,000 in loans made through its Kiva lending team before December 20, 2009. - December 15, 2009 - Support Resort
Call Desk Inc (www.calldesk.com) Gets Ready for the Tax Season
Call Desk Inc, a leading provider of Virtual Live Receptionist Services to CPA’s and Tax Preparers announced that they have enhanced their services in readiness for the upcoming tax season. Call Desk, Inc., offers virtual receptionists to accounting professionals throughout the U.S. and... - October 28, 2009 - Call Desk Inc
Office Depot Recognizes the Tom Sawyer Company’s Survival Skills
The Tom Sawyer Company, a communications company with services in Call Center Management and Strategic Instructional Training has been named a winner in the Office Depot® Adopt-a-Small Business Contest. The contest awards more than $1 million dollars in prizes to 500 small businesses... - October 24, 2009 - Tom Sawyer Company
Antietam Call Center Calls on Homeowners for HVAC Check Up
Antietam Call Center provides valuable outbound marketing to HVAC clients. - October 11, 2009 - Antietam Call Center
Call Desk Inc Launches Partnership Program
Call Desk Inc, a leading provider of Live Receptionist Services to small and medium size businesses, has launched a partnership program that will provide its clients with complete end to end contact center and back office solutions. The new program will make it easier for clients to outsource all... - October 10, 2009 - Call Desk Inc
Convertec Now Offers Consumers and Businesses a ‘cloud’ of Remote Telecommunication Services
Convertec, a leading provider of integrated telecommunications and technology solutions, has expanded its available products and services, and now offers clients access to a entire ‘cloud’ of technical choices, an industry term for when a client’s hardware, software and data is kept entirely off-site. - October 09, 2009 - Convertec Corporation
BusinesSuites President Congratulates Team Members for Winning National Award
Daily, John Jordan personally recognizes his team members’ contributions: Today, he's taking it national. - October 08, 2009 - BusinesSuites
Convertec Chosen as Office Depot "Survival of the Smartest" Contest Winner
Convertec Corporation of Coeur d'Alene, Idaho wins Office Depot national "Survival Of The Smartest" small business contest - October 07, 2009 - Convertec Corporation
Outstanding Service Earns National Award
Antietam Call Center Wins ATSI Award of Excellence. - October 01, 2009 - Antietam Call Center
Upstream Works Receives 2009 TMC Labs Innovation Award
UpTake Performance Analytics Honored for Innovation. - September 25, 2009 - Upstream Works Software Ltd
Stellar Launches the listeningCentre™, a Service for Organisations Committed to Offering Customers a Superior Experience
Stellar, a global expert in Managing Customer Relationships (MCR), today announced plans to launch the listeningCentre™, a comprehensive Quality Monitoring & Analysis service for organisations committed to offering their call centre customers a superior experience. In a business climate... - September 18, 2009 - Stellar
Inc. Magazine Honors GlowTouch Technologies on the Inc. 500 List of America's Fastest-Growing Private Companies
GlowTouch Technologies, a Louisville, KY-based IT services company, was recently listed as the second fastest-growing private company in Kentucky and the 130th fastest in the nation by Inc. magazine. The magazine also awarded GlowTouch "Top 10 Indian-Run Companies" and "Top 10 IT... - September 11, 2009 - Glowtouch Technologies
NewWave Uses Toshiba’s IP Business Telephone Systems to Maximize Communications
Toshiba’s Telecommunication Systems Division delivers VoIP business telephone capabilities to NewWave Communications, a triple-play communications company based in Sikeston, Mo. - August 20, 2009 - Toshiba Telecommunication Systems Division
Toshiba’s Strata CIX1200 Delivers Ultra-Reliability and Projected $170,000 Cost Savings at Westminster College
Toshiba America Information Systems Inc., Telecommunication Systems Division (Toshiba — www.telecom.toshiba.com) Strata® CIX™1200 VOIP business telephone system brings reliability, mobility and $170,000 cost savings over seven years to Westminster College of Fulton, Mo. - August 12, 2009 - Toshiba Telecommunication Systems Division
Toshiba’s Strata CIX IP Business Telephone System Empowers People Who Are Blind or Visually Impaired at Bosma Enterprises
Toshiba America Information Systems Inc., Telecommunication Systems Division (Toshiba — www.telecom.toshiba.com) helps empower people who are blind or visually impaired by integrating the telephones with powerful text-to-voice software that maximizes their use of business telephones at Bosma Enterprises. Bosma is an Indianapolis-based non-profit organization dedicated to empowering people who are blind or visually impaired. - August 07, 2009 - Toshiba Telecommunication Systems Division
Summit Bank Counts on Toshiba’s IP Business Telephone System to Maximize Customer and Inter-Branch Communication
Toshiba America Information Systems Inc., Telecommunication Systems Division (Toshiba — www.telecom.toshiba.com) helps maximize customer and inter-branch communication for Summit Bank of Malvern, Ark. - July 22, 2009 - Toshiba Telecommunication Systems Division
Toshiba Wins Network Products Guide 2009 Product Innovation Award for Strata Media Application Server
Toshiba America Information Systems Inc., Telecommunication Systems Division (Toshiba —www.telecom.toshiba.com) today announced that Network Products Guide, the industry’s leading publication on information technologies and solutions, has named Toshiba’s Strata® MAS Media... - July 08, 2009 - Toshiba Telecommunication Systems Division
BusinesSuites Among 10 Finalists for Dell, NFIB 2009 Global Dell Small Business Excellence Award
BusinesSuites is selected to Compete to Win $25,000 in Dell Technology, Consulting Time with Michael Dell - July 07, 2009 - BusinesSuites
Toshiba Wins 2008 Communications Solutions Product of the Year Award for Strata ACD Call Center Solution
Toshiba America Information Systems Inc., Telecommunication Systems Division (Toshiba —www.telecom.toshiba.com) today announced that Technology Marketing Corporation (TMC) has named Toshiba’s Strata® ACD Call Center Solution a winner of a 2008 Communications Solutions Product of the... - July 03, 2009 - Toshiba Telecommunication Systems Division
Price Per Head Industry Creates 9000 Jobs a Year
According to the International Labor Organization, a United Nations agency, Worldwide job losses from the recession that started in the United States in December 2007 could hit a staggering 50 million by the end of 2009. While the ranks of the jobless are swelling rapidly across the globe, the... - June 30, 2009 - evodp
Stellar Inducted Into the Great Game of Business Hall of Fame
Stellar has been inducted to the Great Game of Business Hall of Fame - June 24, 2009 - Stellar
PRC Refinances First Lien Debt with Regions Bank
Global outsourced Business Solutions Provider Refinances First Lien Debt with $40 million Loan and Security Agreement. - June 20, 2009 - PRC, LLC
Advanced Contact Solutions Secures Bandwidth for Clients
Advanced Contact Solutions (ACS) and Bayan Telecommunications (Bayan) have strengthened their partnership with a memorandum of agreement. With this, Bayan will provide ACS with voice and high bandwidth data services to support its call center operations as well as connectivity between... - June 20, 2009 - Advanced Contact Solutions
CDYNE Corporation Brings XML Web Services to Debt Collection
CDYNE Corporation, provider of data enhancement, verification, and communication Web services, has launched debt collection company CKS Financial and will be combining its expertise to introduce tailored XML Web services to the collections industry. - May 29, 2009 - CDYNE Corporation
OnState Announces New Features to Its Virtual Call Center and Virtual PBX Products
Mobile Call Center Support Using an iPhone or BlackBerry Leads the Way in New Feature Set - May 28, 2009 - OnState Communications
724Care BPO Services Opens Additional Delivery Center in the Philippines
724Care, Inc., a premier provider of business process outsourcing (BPO) services, announces the completion of a new cutting-edge Philippines call center. Located in Cebu, 724Care's additional facility will accommodate increasing demand from a range of international clients. The current 724Care... - May 24, 2009 - 724care Inc
Hot New Telesales, Cold Calling and Telemarketing Tips Blog Launched by Live2Sell, Inc. CEO
Live2Sell, Inc. CEO, recently launched a new business blog dedicated to the art of Telesales, Cold Calling and Telemarketing tips, tactics and techniques. Offering Telesales Tips, the blog is set to become highly popular in the telesales niche market online. - May 23, 2009 - Live2Sell, Inc.
BusinesSuites Rewards Can do Spirit with Can DO Award
Amidst global economic turmoil, BusinesSuites values strategic problem solving, creative solutions and “Can Do” spirit. - May 22, 2009 - BusinesSuites
Philippines Virtual Assistant and Telemarketing Company Live2Sell Completes First Phase of Its Current Two Phase Call Center Expansion
One of the fastest growing medium-sized Business Process Outsourcing companies in the Philippines Call Center industry has announced that they are officially 50% through a Two Phase expansion that will leave them with what they believe will be the most fully-equipped and operationally-sound medium-sized facility in the country when completed in late June 2009. - May 16, 2009 - Live2Sell, Inc.
Outbound Telemarketing Company Live2Sell Launches Inbound Customer Service and Virtual Assistant Subsidiary Due to Client Demand
Philippines call center solutions provider, Live2Sell, Inc. formerly announces the launch of their first subsidiary company, Live2Care, due to demand from clients based in the USA and Europe. - May 09, 2009 - Live2Sell, Inc.
Swift Offices Launches New Web Site
Enhanced Tools on Swiftoffices.com Include Online Office Booking, Intuitive Navigation and Free Worldwide Calling Options - May 08, 2009 - Swift Offices Ltd
TelemarketingConsultant.com Launches Television and Radio Leads Division
TelemarketingConsultant.com a leading telemarketing and call center services bureau announces the launch of a Television and Radio leads division targeted at producing sales leads via Radio and TV mediums. Businesses will be able to order a fixed number sales leads, on a pay by the lead basis. Contact Robert Kaiser, CEO at 330-825-2407 to learn more. - May 01, 2009 - telemarketingconsultant.com
Philippines Call Center Outsourcing Experts Live2Sell Sign Agreement to Become a Microsoft Certified Business Partner
One of the fastest growing Business Process Outsourcing companies in the Philippines Call Center industry announces their strategic alliance with Microsoft. Enabling the Virtual Assistant, Inbound Outbound Call Center experts to take things to the next level in client satisfaction. - April 19, 2009 - Live2Sell, Inc.
Making Sense of Giving Away Change
BusinesSuites Harborplace searches for nonprofit organizations in need of conference room space. - April 14, 2009 - BusinesSuites