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Within Customer Service

eGain Knowledge Certified as “Powered by SAP NetWeaver®”

Integration with SAP® CRM provides contact center agents one-click access to answers in eGain multichannel knowledge base for superior customer experience and service productivity - October 08, 2010 - eGain Corporation

eGain® Social™ Named a KMWorld Trend-Setting Product of 2010

eGain (OTC BB: EGAN.OB), the leading provider of cloud and on-site customer interaction hub software, today announced that eGain® Social™ has been named to KMWorld Magazine’s list of Trend-Setting Products for 2010. Products selected for this eighth annual edition of the list... - October 07, 2010 - eGain Corporation

Virtual City Radio is Hosting a Music Industry Networking Meeting

This is a Free event that was designed to bring everyone together that is apart of the music industry. If you are an Artist, Manager, Producer, DJ or PR Firm please bring business cards. Location Date: Wednesday, October 6, 2010 Time: 8pm to 4am Remedies Bar & Lounge 1890 Eastchester... - October 03, 2010 - IN THE VIRTUAL CITY INC dba 2 HOT 4 AIRWAVES

Incentive America, Inc. Today Announces the Launch of Its Point-Based MyAwardCard® Employee Recognition Program

The program combines the benefits of choice of merchandise in a point-based award card. Employees can redeem the award card online for a gift from a broad selection of brand name merchandise. Recipients may also accumulate the award cards for redemption of a higher value gift. The award card is easy to administer and is an effective solution for spot awards, as it does not require database management and spreadsheet uploads by the employer, nor pre-existing usernames and passwords. - September 30, 2010 - IncentiveAmerica, Inc.

Capita Announce Their 8th Annual Governance in Wales Conference

Capita’s 8th Annual Governance in Wales Conference brings together key public sector leaders and expert practitioners to examine the future of public services in Wales. - September 29, 2010 - Capita Conferences

Capita Announce Their 4th National One Stop Shops Conference

Capita’s 4th National One Stop Shops Conference comes at a crucial time when the drive to achieve efficiency gains in public service delivery is more important than ever. - September 29, 2010 - Capita Conferences

eGain Positioned in the "Leaders" Quadrant of the Magic Quadrant for Web Customer Service

Evaluation based on completeness of vision and ability to execute. - September 25, 2010 - eGain Corporation

Stark Service Solutions Receives the MD Preferred Service Award

Being exclusively recognized by MD Preferred is truly an honor and offers an immediate cure to increasing occupancy for hotels using Stark programs. - September 23, 2010 - Stark Service Solutions, LLC

Capita Announce Details of Their 9th National Tackling Sexual Violence Conference

Capita's 9th National Tackling Sexual Violence Conference is timed to coincide with the recent findings from the Stern Review. Set to have a huge impact on rape reporting in England and Wales, the review has highlighted the many difficulties inherent in tackling sexual violence. This timely... - September 23, 2010 - Capita Conferences

eGain® Welcomes Seven New Reseller and SI Partners to Serve North America Mid-Market

Cameo Solutions, CDW, INX, Nexus, Presidio, Universal E-Business Solutions and VoiceRite join eGain EcoNet™ program to deliver multichannel customer interaction management solutions to medium-sized businesses. - September 23, 2010 - eGain Corporation

Magellan Solutions Opens 2nd Call Center Facility

Magellan Solutions Outsourcing, Inc., one of the Philippines’ fastest-growing call centers, expands its operations with the opening of a new delivery center in Mandaluyong City. The latest facility will accommodate 285 “capable” seats. - September 22, 2010 - Magellan Solutions Outsourcing Inc.

eGain Knowledge Achieves Oracle Validated Integration with Oracle’s Siebel Customer Relationship Management

Integration provides contact center agents one-click access to answers in eGain multichannel knowledge base for superior customer experience and service productivity - September 22, 2010 - eGain Corporation

eGain Expands Social Customer Experience Management Solution

New version of eGain® Social Experience™ Suite includes social-blended agent desktop, integration with Facebook®, and single-sourced knowledge publishing across traditional and social channels. - September 18, 2010 - eGain Corporation

Police Accountability - Capita Conferences Announce Details of Their National Conference

The Government has indicated that there will be significant changes in the way the police operate and are held to account. With this in mind, Capita’s National Police Accountability Conference explores the changing relationship between the police, Whitehall and the public, and provides an ideal opportunity to discuss what these transformations will mean for you. - August 23, 2010 - Capita Conferences

Tackling the Social Exclusion of Older People - Capita Conferences Announce Details of Their 4th National Conference

Capita’s 4th National Tackling the Social Exclusion of Older People Conference, taking place in Central London on 29th November 2010, will provide delegates with the latest policy updates and practical recommendations on how local authorities, housing providers, health and the voluntary... - August 23, 2010 - Capita Conferences

Call Desk Inc to Offer Virtual Bookkeeping Services

Call Desk Inc, a leading provider of Virtual Live Receptionists and Back Office Support announced that they have expanded their services to offer virtual full-charge bookkeeping services to small businesses and non-profits from their McLean, VA location. Call Desk, Inc. already offers live virtual... - August 20, 2010 - Call Desk Inc

Vodafone Portugal Delivers Superior Online Customer Experience with eGain

eGain Service™ brings multichannel service innovation to Vodafone Portugal - August 13, 2010 - eGain Corporation

Children Missing Education - Capita Conferences Announce Details of Their 7th National Conference

Capita’s Conference, taking place on the 25th November in Central London, focuses on practical & effective ways for professionals to track and support children currently not in the school system. - August 05, 2010 - Capita Conferences

Oberon3 Debuts in Pest Control Market with Opiniator – the Leading On-the-Spot, Customer Comments Card via Mobile Phone

Oberon3 has launched its on-the-spot customer comments card – Opiniator, into the pest control market through Halt Pest Control of Beaverton, OR. Opiniator allows real customers to use their own mobile phone to give their feedback about the pest control service whilst the pest technician is on premises, performing the work. - August 04, 2010 - Oberon3, Inc

Answering Service Launches New Website to Feature Particular Segment of Services

AnswerFirst Communications, an international telephone answering service and contact center solutions company, launched a new website to market their answering services. - July 18, 2010 - AnswerFirst

Bullfrog Solutions Merges with Technology Advisors, Inc. to Extend National CRM Presence

It was announced today that Bullfrog Solutions, a Southern California-based Customer Relationship Management (CRM) Solutions provider, has merged with Chicago-based Technology Advisors, Inc. The new entity will be called Technology Advisors, Inc. The merger brings together two experienced CRM... - July 14, 2010 - Technology Advisors, Inc.

Capita Conferences Announce Details of Their National Personalisation in Health and Social Care Conference

Capita’s Personalisation in Health and Social Care Conference demonstrates how health services and local authorities can bring together the strategic and practical aspects of integrating services to deliver the Coalition Government’s agenda on personalisation. - July 09, 2010 - Capita Conferences

Quality IP Earns Certified Partner Status in Microsoft Partner Program

As a Certified Partner, Quality IP has demonstrated expertise with Microsoft technologies and proven ability to meet customer needs. Additionally, Certified Partners are able to offer a distinguished benefits and reliability backed by Microsoft. - July 09, 2010 - Quality IP

Capita Conferences Preventing Violent Extremism Conference Announced for This October

Bringing together thought leaders with practical experience of the Preventing Violent Extremism (PVE) programme, this conference will evaluate the new Government's challenge of reconciling Prevent with the promotion of civil liberties and examines the rise of political extremism and measures being introduced to tackle far-right extremism. - July 09, 2010 - Capita Conferences

Details of Capita Conferences Emergency Planning for Severe Weather Conference This October

The National Risk Register (NRR) identifies severe weather as posing a significant hazard for the UK, incorporating the potential impacts of storms and gales, low temperatures and heavy snow, droughts and floods. Capita's Emergency Planning for Severe Weather Conference equips delegates with the skills and capacity to support local communities to prepare an effective emergency response to extreme weather events and the impacts of climate change. - July 09, 2010 - Capita Conferences

Answering Service Uses Twitter to Interact with Clients

AnswerFirst Communications, an international telephone answering service and contact center solutions company, utilizes a Twitter account to interact with customers. - June 30, 2010 - AnswerFirst

Pepper Virtual Assistant Gets Dad More Time Off with Father’s Day Special

It's time to work smarter, not harder. Discounted service packages from Pepper on Father's Day. - June 21, 2010 - Pepper Virtual Assistants

Capita Announce Details of Their Upcoming Tackling Child Abuse Conference

Capita’s Tackling Child Abuse Conference is tailored to address the needs of those working in, and with, criminal justice agencies to ensure the safety and protection of all children. - June 19, 2010 - Capita Conferences

Capita Announce Their Improving Children's Services in Scotland Conference This September

Given the recent change in Government, Capita’s 2nd National Improving Children’s Services in Scotland Conference comes at a crucial time and provides the opportunity to address the new priorities and challenges ahead. - June 19, 2010 - Capita Conferences

Capita Conferences Announce Details of Their 10th National Preventing Deaths in Police Care Conference

Capita’s 10th National Preventing Deaths in Police Care Conference, in London on the 27th Sept 2010, is timed to follow the recent publication of Expectations, the detailed inspection criteria for assessing the treatment and conditions for detainees in police custody. - June 19, 2010 - Capita Conferences

Makewell Helps Nigerian Family Find a Facility to Perform Rare Separation Surgery for Conjoined Twins

Makewell Meditour Ltd., a pioneer in India’s medical tourism industry lived up to its tagline - “Connecting you to good health” when it successfully organised the surgery that gave a new life to eight month old, co-joined Nigerian twins. The eight-month-old twins shared a common... - June 18, 2010 - Makewell Meditour Ltd

Capita Conferences Announces Details of Their Annual Children Leaving Care Conference

Capita’s 3rd National Leaving Care Conference will look at effective advice and support for young care leavers around finance, health, accommodation, education, training and employment. - June 18, 2010 - Capita Conferences

Answering Service Uses YouTube Channel to Provide Tutorials for Client Web Interface

AnswerFirst Communications launches a YouTube channel to feature video tutorials for their client web interface, Client Web Access. - June 13, 2010 - AnswerFirst

ConsumerBell Puts Power Back in the Hands of Consumers and Aims to Hold Corporations Accountable

With almost-daily product recalls, ConsumerBell puts the power back in the hands of consumers - and begins to hold corporations accountable. ConsumerBell is the first consumer complaint website to assist with resolutions. It aims to speed up the process of consumer resolution through the creation of a collective consumer power via an automated platform currently in development. - June 13, 2010 - ConsumerBell

BPOVIA Won IAOP Rising Star Award Again in 2010

The leading virtual assistant and remote workforce service provider BPOVIA today announced that it had been listed by the International Association of Outsourcing Professionals (IAOP) on Global Outsourcing 100 sub-lists as one of the Best Ten Rising Stars in the areas of company growth, company recognition, customer reference, executive leadership, revenue growth, employee growth, industry focus and region served. - May 30, 2010 - BPOVIA Virtual Assistant Service

Answering Service Celebrates 12 Years of Providing Contact Center Solutions

AnswerFirst Communications celebrates 12 years of providing answering services and call center solutions to clients throughout the world. - May 29, 2010 - AnswerFirst

Order Taking for Small Business: Magellan Solutions Goes Global with Service

Philippines-based call center positions its order taking services to small and medium businesses around the world. - May 26, 2010 - Magellan Solutions Outsourcing Inc.

Virtual City Radio by IN THE VIRTUAL CITY INC is Now Listed on iTunes

Virtual City Radio and Virtual City News works hard to make sure Music Artists get the maximum exposure. - May 25, 2010 - IN THE VIRTUAL CITY INC dba 2 HOT 4 AIRWAVES

Speech Agents Offer New Revenue Streams for Telcos

Emerging Technologies introduce at MECOM 2010 new revenue models with their range of Telco-specific speech enabled applications. - May 20, 2010 - Emerging Technologies

Speech Agents Increase Telco Operational Productivity by Over 50%

Telcos reap multiple benefits of employing speech recognition agents - May 20, 2010 - Emerging Technologies

JobsInClerical.com Announces Recruitment Services for Telecommute Professionals

JobsInClerical (JIC – jobsinclerical.com) is quickly becoming a household name for job seekers. Increased membership on their website has resulted in moving forward to the next phase of our business plan. JobsInClerical has just launched its direct placement recruitment specializing in... - May 19, 2010 - Jobs In Clerical

Blackbird User Console Extends Sage KnowledgeSync

Personalized "Alert Command Center" lets users respond to alerts - May 17, 2010 - Technology Advisors, Inc.

Announcing North America's First Broadcast and Online Ad Distribution Service

Aviso Communications and Forbes Broadcast Services are offering their combined expertise to offer Advertisers and Agencies broadcast and online distribution and trafficking. This is the first of its kind in North America. - May 16, 2010 - Aviso Communications

Answering Service Partners with Mailing Service to Target Heating & Cooling Industry

AnswerFirst Communications partners with Modern Inserting & Mailing to target potential answering service clients in the heating & cooling industry. - May 12, 2010 - AnswerFirst

GenaMedia, a Division of Genares Worldwide Reservations Has Quickly Expanded Their Social Media Services to Include Direct Booking and Live Travel Feeds on Facebook

GenaMedia, A Division of Genares Worldwide Reservations Services is one of the first hotel reservations services companies to offer clients direct booking functionality through Facebook. For the first time, hotels can empower their Facebook fan pages with an application that takes the prospective... - May 12, 2010 - Genares Worldwide Reservations

Diamond in the Rough Open Mic for All Ages Sponsored by Virtual City Radio

In addition to Music Artist Appreciation Party, Virtual City Radio by IN THE VIRTUAL CITY INC is now hosting Open Mic for all ages. - May 10, 2010 - IN THE VIRTUAL CITY INC dba 2 HOT 4 AIRWAVES

Summit Advertising Inc. Authorized Dealer of DIRECTV

Summit Advertising Inc., www.summitadvertisingonline.com, has been growing despite a weak economy. With another 467,000 jobs cut in the American workforce in June 2009, it's a wonder Summit Advertising Inc. is experiencing one of its biggest quarters on record. The client base for Summit... - May 08, 2010 - Summit Advertising Inc.

Recent Headlines Within Customer Service

Recent Headlines
Within Customer Service