Recent Headlines
Within Customer Service

VTechCare Launches 24/7 Unlimited Monthly Computer Support Plan for US Customers

Unleash a new customer experience for Home Users, Home Professionals and Telecommuters at a new price point of $29.99, giving the customers access to computer support throughout the month without limitations on incidents and no hidden charges. - September 21, 2008 - VTechCare LLC

Playboy.com Improves Customer Service Response Time and First-Contact Resolution Through eGain’s Contact Center Solution

Playboy.com improves customer service response time and first-contact resolution through eGain’s contact center solution. - September 11, 2008 - eGain Corporation

eGain’s Solution for Collaborative Customer Service Resolution Selected as KMWorld Trend-Setting Product of 2008

eGain SME™ enables seamless, internal collaboration with SMEs (Subject Matter Experts) to resolve customer issues, while meeting promised service levels. - August 21, 2008 - eGain Corporation

Local Entrepreneur Announces Internet Marketing Certification

Local Virtual business owner makes the grade and receives coveted marketing certification. - July 26, 2008 - Ultimate Biz Assistant

Magazines.com Receives Hitwise U.S. Top 10 Award for January-March 2008

Magazines.com's website ranked No.7 in the Shopping and Classifieds-Books category based on the market share of U.S. visits it has received for January-March 2008. - July 25, 2008 - Magazines.com

Red Sun Systems, Inc. Creator of VersoChat on Demand Live Chat Software, Announces the Release of VersoChat Operator Console V3

New release of VersoChat Operator Console. - July 21, 2008 - Red Sun Systems, Inc.

Call Desk Inc to Offer Live Virtual Medical Receptionists to Medical Clinics

Call Desk Inc announced that they have enhanced their services to provide HIPAA compliant virtual medical receptionists to medical clinics. Call Desk, Inc., offers virtual medical receptionists to medical clinics throughout the U.S. and Canada. For a fraction of the cost of hiring and training... - July 12, 2008 - Call Desk Inc

Tax Professional Services Providing Quality, Commitment, Dignity, and Loyalty at a Reasonable Fee to Prospective Clients for Tax Return Preparations

Tax At Heart is a tax professional service with a mission to provide quality accurate tax returns for the community it serve. - July 06, 2008 - Tax At Heart

eGain Ensures Good Health of Customer Service at Allianz Worldwide Care

International health insurer selects eGain’s email management solution for increased contact centre efficiency and superior multilingual customer service. - June 29, 2008 - eGain Corporation

eGain Marks the Tenth Anniversary of Delivering On-Demand Software for Customer Service Management

Leading companies worldwide leverage eGain through on-premise, on-demand, and managed service deployments. - June 26, 2008 - eGain Corporation

Creditsafe Selects eGain OnDemand for Unified Customer Service

eGain to enable next-generation customer service for Creditsafe through unified web self-service, chat and online collaboration - June 18, 2008 - eGain Corporation

eGain CEO Ashu Roy Named Ernst & Young Entrepreneur of the Year® 2008 Award Finalist

eGain Communications Corporation (OTC BB: EGAN.OB), the leading* provider of multichannel customer service and knowledge management software for in-house or on-demand deployment, today announced that the company’s chairman and CEO Ashu Roy has been selected as a finalist for the Northern... - June 13, 2008 - eGain Corporation

eGain Partners with PlanNet21 to Expand Business in Ireland

Relationship Forged to Meet Growing Demand for Multichannel Customer Service in Ireland - June 13, 2008 - eGain Corporation

eGain to Host Online Seminar Featuring Premier Analyst Firm and ICMI on Reinventing Phone Customer Service

Webinar to focus on the state of phone customer service and innovations to enhance customer experience and loyalty through the phone channel, while integrating with other channels. - June 07, 2008 - eGain Corporation

New Muse Masters Creative Agency Offering Expert Copywriting, Graphic Design and Marketing Services Opens Online

Best Selling author J.L. Graham opens the doors on the hottest new creative services agency in the country - Muse Masters. Teaming up with expert copywriter and marketing consultant Jessalynn Coolbaugh, Muse Masters is able to offer clients everything from a complete line of literary and copywriting services to graphic design and full marketing campaigns. - May 23, 2008 - Muse Masters Creative Agency

Construction Industry 'Lockes' in Success with Virtual Assistant

Locke Solutions is a private, independently owned Virtual Assistant business. The company was started when Mary Lou realized that her years of experience in the Construction Industry could be used to benefit estimators and sales people. - May 06, 2008 - Locke Solutions

eGain Powers Customer Service at UK Energy Giant

Scottish and Southern Energy Plc enhances customer service infrastructure with eGain’s intuitive web self-service system. - May 01, 2008 - eGain Corporation

eGainand Consilium Software Sign Strategic Partnership to Provide Solutions for Unified Customer Communications to the Asia Pacific Market

eGain adds a leading solution provider in Unified Communications to its EcoNet™ partner network. - April 23, 2008 - eGain Corporation

eGain to Host Online Seminar Featuring Leading Independent Analyst Firm and CRM Publication on the 2008 State of Customer Service in North America

Webinar to focus on the performance of large North American businesses in single-channel, multichannel and multi-agent customer service across phone and online channels. - April 19, 2008 - eGain Corporation

eGain Named "One to Watch” for 2008 by CRM Magazine

eGain recognized for innovation and customer satisfaction in “web interaction management.” - April 11, 2008 - eGain Corporation

Eniro Turns Over a New Page with eGain

Leading Search Company Selects eGain for Increased Efficiency and Superior Levels of Customer Service via Intelligent Email Management Solution. eGain (OTC BB: EGAN.OB), the leading provider of multichannel customer service and knowledge management software, today announced that Eniro, the... - April 05, 2008 - eGain Corporation

First-of-Its-Kind Study by eGain Finds Major Deficiencies in Customer Service Offered by North American Enterprises

68% of North American businesses get “below average” or “poor” scores in assessment of single-channel, cross-channel, and cross-agent customer service, as measured by a new holistic metric, Service Quotient™ (SQ) - April 04, 2008 - eGain Corporation

Owners of AirfarePlanet.com Launch New Company to Offer Affordable, Virtual Receptionist and Lead Generation Services to Small - & Mid-Sized Businesses

Owners of the successful travel company AirfarePlanet.com today announced that they have launched a new business that will provide virtual, quality customer service for small-to mid-sized businesses. The new company, Call Desk, Inc., offers companies throughout the U.S. a cost-effective solution... - April 04, 2008 - Call Desk Inc

Cystelcom, Verint & eGain Communications Combine Forces at Cisco Expo 2008 in Madrid

eGain Communications (OTCBB: EGAN.OB), Cystelcom Sistemas and Verint will come together to present their latest Contact Centre and Customer Service offerings at Cisco Expo 2008 in Madrid on 1 – 2 April (Stand 7). This initiative, combines the forces of these three leading providers and is... - March 29, 2008 - eGain Corporation

eGain Hosts Webinar with KM World and JupiterResearch on Multidimensional Knowledge Management (tm)

Webinar will focus on a comprehensive approach to knowledge management to take customer experience and contact center performance to new levels. - March 20, 2008 - eGain Corporation

eGain Expand Their Channel to Poland with CUBE. Corporate Release S.A.

Relationship will strengthen market penetration into Eastern Europe. - March 15, 2008 - eGain Corporation

eGain Named to KMWorld Magazine's "100 Companies That Matter in Knowledge Management"

eGain recognized again by KMWorld for its leadership in knowledge management software, services and innovative best practices. - February 27, 2008 - eGain Corporation

Communication Expert Publishes New E-Book Teaching How to Market a Small Business with Public Speaking

International communication expert, Felicia J. Slattery, M.A., M.Ad.Ed., published a new e-book this month called Cash In On Speaking to show small business owners how to use public speaking to market their businesses. According to Slattery there is a formula speakers must follow when preparing... - February 23, 2008 - Communication Transformation

Florida Based Outsourcing Company PRC Reaches Quarter Million Dollar Mark for Local Community Philanthropy

In the past two years, through PRC Community Care, PRC LLC has raised and given over $250,000 in charitable donations to local community groups and organizations like the International Red Cross, Toys for Tots, Gilda’s Club of South Florida and the Salvation Army Food Bank. - January 10, 2008 - PRC, LLC

Strategic Partnership Formed Between Cystelcom and eGain

Cystelcom assigned as new partner for eGain in the Spanish market - January 10, 2008 - eGain Corporation

VERTX SYSTEMS Launches Digital Media Division SoundWax with Three Products – Soundwax Video Converter, SoundWax Digital Editor and SoundWax Recorder Pro

VERTX SYSTEMS, LLC (www.VertxSystems.com) announces the launch of a new products division focused on media and entertainment SoundWax (www.SoundWax.com) - December 22, 2007 - VERTX SYSTEMS, LLC

Build Your Own Marketing Lists from the Web Using FileOn List Builder (www.ListDNA.com) – Extract E-Mails, Phone Numbers and Links

VERTX SYSTEMS, LLC (www.VertxSystems.com) announces the launch of a new product to the market, FileOn List Builder (www.ListDNA.com). - December 22, 2007 - VERTX SYSTEMS, LLC

Integrate Watermarks, Logos and Copyright as Part of Word to PDF Conversion Using FileOn Word2Pdf Converter (www.W2Pdf.com)

VERTX SYSTEMS, LLC (www.VertxSystems.com) announces the launch of a new product to the market FileOn Word2Pdf Converter (www.W2Pdf.com). - December 22, 2007 - VERTX SYSTEMS, LLC

eGain Receives Product of the Year Award from Customer Interaction Solutions Magazine for Sixth Year in a Row

eGain Service™ International Edition recognized for enabling exceptional cross-channel, multilingual customer service from a single deployment. - December 07, 2007 - eGain Corporation

Local Virtual Assistant Receives Entrepreneurial Recognition

Palaschuk receives VAccolade Business Entrepreneurial award. - December 06, 2007 - Ultimate Biz Assistant

Globerian, a Subsidiary of US Based MediConnect Global Forms Partnership with University of Utah, USA

Globerian and University of Utah to Work Together on Health Information Research, Analysis, and Management and Healthcare Practice Management - November 02, 2007 - Globerian India Private Limited

CRMindustry.com Announces Call for Participation in Its Trends Customer Relationship Management (CRM) Survey

CRMindustry.com (http://www.crmindustry.com), an online resource dedicated to providing the latest information on Customer Relationship Management (CRM), has announced a call for participation in its “Trends in Customer Relationship Management” Survey. - October 17, 2007 - CRMindustry.com

eGain Named to Software Magazine’s Annual "Software 500" List for Fifth Year in a Row

Software Magazine ranks eGain as one of the world's 500 largest software companies - October 12, 2007 - eGain Corporation

eGain Adds Multilingual Capability to Its Customer Service Software and Commits to Pan-European Expansion

eGain Service™ 7.6 released in five new languages with “out of the box” local language user interfaces - October 10, 2007 - eGain Corporation

eConsultancy and cScape Examine the Future of Online Customer Engagement

eConsultancy and cScape have launched the second Annual Online Customer Engagement Survey. Following last year's widely discussed report, which showed 2007 would be a watershed year for online customer engagement, this year's survey examines how companies and web agencies are taking up customer... - October 06, 2007 - cScape

eGain Announces Free Best Practice Assessment for Enterprise Contact Centers to Recognize Customer Service Week

eGain’s Best Practice Assessment Study™ (eGain BPAS™) provides a 360-degree assessment and an actionable roadmap to customer service excellence and operational efficiencies - October 04, 2007 - eGain Corporation

MTN to Enhance Customer Experience with eGain-Enabled Multichannel Customer Service

Leading cellular network operator in South Africa selects eGain software for email and call centre knowledge management - September 27, 2007 - eGain Corporation

MyStreetAdvisor.com™ Hits the (Internet) Streets

MyStreetAdvisor.com, a new website dedicated to helping consumers choose the best possible service providers in their local area, had its official website launch on September 18, 2007. The website offers a place on the web to rate and review service providers based on specific criteria such as... - September 20, 2007 - Customer Support International

Premier Pharmaceutical Services Provider Selects eGain OnDemand™ to Deliver Proactive Customer Service to Participants

Provider will use eGain software to deliver proactive, cross-channel, cross-lifecycle customer service to millions of participants through secure email, SMS and voice. Company will also consolidate inbound and outbound customer service with eGain - September 20, 2007 - eGain Corporation

CRMindustry.com Announces Launch of New Blog Focused on Customer Relationship Management (CRM) Industry

CRMindustry.com (http://wwwcrmindustry.com), an online resource dedicated to providing the latest information on Customer Relationship Management (CRM), has announced the launch of a new blog for the CRM marketplace. - September 19, 2007 - CRMindustry.com

Recent Headlines Within Customer Service

Recent Headlines
Within Customer Service