Recent Headlines
Within Customer Service

DTR Inc. CEO Jay Goldberg Announces First Free Seminar on the College Sports Recruiting Process

The free seminar will be held on Monday night, October 24th from 7:00 PM until 8:00 PM at Jupiter High School. - October 10, 2011 - DTR Inc.

Capita Announce Details of Their Early Intervention for Vulnerable Families in Scotland Conference

Capita’s conference on Early Intervention for Vulnerable Families in Scotland provides crucial guidance on developing the Early Years Framework to shift the focus of service planning, design and delivery away from crisis management and towards prevention, early identification and early intervention in order to give every child the best possible start in life. - October 09, 2011 - Capita Conferences

Capita Announce Details of Their 6th National Alternative Provision Conference

Capita’s 6th National Alternative Provision Conference gives delegates insight into the impact of developments in funding arrangements and allowing the opportunity to measure your own provision against examples of best practice in this area. - October 09, 2011 - Capita Conferences

Premier Wireless Operator in the US Selects eGain Virtual Assistant Technology to Provide Innovative, Multilingual Customer Self-Service

eGain Chatbot™ will enable subscribers and prospective customers to get 24x7 web self-service in English and Spanish, while enabling the wireless provider to deliver engaging and fun self-service experiences - October 08, 2011 - eGain Corporation

Capita Announce Details of Their Improving Dementia Care in Scotland Conference

Capita’s National Improving Dementia Care in Scotland Conference is timed to examine progress made since Scotland's National Dementia Strategy: One Year On Report in June. - October 07, 2011 - Capita Conferences

Capita Announce Details of Their National Implementing Health and Wellbeing Boards Conference

This crucially timed event provides you with the essential skills to not only build a Health and Wellbeing Board but to introduce the cultural and behavioural change necessary to embed fully integrated commissioning and delivery of local services. - October 07, 2011 - Capita Conferences

Capita Announces Details of Its Post SEF: Leading and Managing School Evaluation Seminar - Monday 28th November 2011 - Manchester

Capita’s Post SEF: Leading and Managing School Evaluation Seminar is taking place on Monday 28th November 2011 in Manchester - October 06, 2011 - Capita Conferences

Capita’s School Admissions Conference - Tuesday 6th December 2011, Central London & School Admissions Appeal Workshop – Wednesday 7th December 2011, Central London

Capita’s 6th National School Admissions Conference is taking place on Tuesday 6th December 2011 in Central London, followed by the half-day School Admissions Appeals Workshop on Wednesday, 7th December 2011 Capita’s 6th National School Admissions Conference is timed to give you... - October 02, 2011 - Capita Conferences

Capita Announces Details of Its 2nd Electronic Health Records Conference – Thursday 8th December 2011, Central London

Capita’s 2nd Electronic Health Records Conference is taking place on Thursday 8th December 2011 in Central London Chair: Stephen Elgar, Information Governance Manager, London Programme for IT, NHS London Speakers include: Dawn Monaghan, Group Manager, Public Services Strategic Liaison,... - October 02, 2011 - Capita Conferences

Delivering Superior Customer Experiences Requires Disciplined Management and Cultural Commitment

MCorp Interviewed for “Customer Experience Maturity Defined” Research Report - September 30, 2011 - MCorp Consulting

Capita’s 4th National Apprenticeships and Skills Conference is Taking Place on Wednesday, 30th November 2011 in Central London

Chair: Paul Warner, Director of Employment and Skills, Association of Employment and Learning Providers Speakers include: Dr Susan Pember, Director, Further Education and Skills Investment Department for Business, Innovation and Skills Pat Russell, Head of the Young People and Employment... - September 28, 2011 - Capita Conferences

Ten Businesses Honored in the Talk of the Town Awards Program

Celebration Media U.S. and Talk of the Town News award businesses throughout the United States and Canada for providing excellent customer service, including the 10 most recent recipients. - September 27, 2011 - Celebration Media U.S.

Talk of the Town Awards Expands Research Staff

New research team members increase Talk of the Town Awards program's ability to review and rate businesses. - September 27, 2011 - Celebration Media U.S.

DTR Inc.'s CEO Jay Goldberg Announces New Service; College Sports Recruiting Consulting and Marketing

Training on the process, help with strategic decision making, and marketing are the main components of this service. - September 26, 2011 - DTR Inc.

eGain Positioned in the "Leaders" Quadrant of the Magic Quadrant for CRM Web Customer Service

Evaluation based on completeness of vision and ability to execute. - September 24, 2011 - eGain Corporation

Premier US Insurance Company Uses eGain Cobrowse to Accelerate Member Onboarding and Web Sales

eGain cobrowse, chat, and click-to-call solutions enable Fortune 200 insurance leader to dramatically reduce online form abandonment and boost sales - September 24, 2011 - eGain Corporation

Technology Advisors to Host Chicagoland SugarCRM User Group Meeting

Commercial open source Customer Relationship Management (CRM) leader, SugarCRM and partner, Technology Advisors, Inc. (TAI) will host a SugarCRM User Group meeting in Park Ridge, IL (just outside of Chicago and close to O’Hare), Thursday, October 13th from 8am-11am. Join Technology Advisors... - September 23, 2011 - Technology Advisors, Inc.

Talk of the Town News Announces Year-end CMUS Power Ratings® Schedule for Talk of the Town Award

Final 2011 star ratings and Talk of the Town award winners to be announced by Talk of the Town News as the year end approaches. - September 18, 2011 - Celebration Media U.S.

AnswerFirst Answering Service Attends the Florida Bar Midyear Meeting

AnswerFirst Communications, an international telephone answering & messaging service, plans to attend the Florida Bar Midyear Meeting. - September 17, 2011 - AnswerFirst

Capita Announces Details of Its National Tackling Tenancy Fraud Conference Tuesday 22nd November 2011 - Central London

Chaired by Rachael Tiffen, Co-Head of Public Sector Fraud at the National Fraud Authority, Capita’s National Tackling Tenancy Fraud Conference is Taking Place on Tuesday, 22nd November 2011 Keynote Addresses from: Paul Downie, Deputy Director, Housing and Planning Group, Communities and... - September 14, 2011 - Capita Conferences

Domenic De Luca’s Wins Second CMUS Talk of the Town Customer Satisfaction Award

California restaurant earns high customer ratings, garnering it a second Talk of the Town award for providing excellent customer service. - September 13, 2011 - Celebration Media U.S.

Central Park West Dentistry Wins 2011 CMUS Talk of the Town Customer Satisfaction Award

Top ratings from customers earn New York dental practice a Talk of the Town Award for providing outstanding customer service. - September 12, 2011 - Celebration Media U.S.

Four Ways to Prove ROI on Customer Experience Improvement

Customer Experience Consultancy MCorp Publishes “Proving ROI on Customer Experience” White Paper Focused on How Making Customers Happier Can Drive Bottom-Line Results. - September 10, 2011 - MCorp Consulting

AnswerFirst Answering Service Attends STCOC Formal Networking Event

AnswerFirst Communications, an international telephone answering & messaging service, attended the South Tampa Chamber of Commerce Formal Networking Event. - September 10, 2011 - AnswerFirst

India House Wins Third Consecutive Talk of the Town Customer Satisfaction Award

Family-run Indian restaurant treats customers like family, earning top ratings for customer satisfaction and the Talk of the Town Award. - September 10, 2011 - Celebration Media U.S.

WhereYouShop Introduces Deal Enforcer Program

WhereYouShop puts its deals through a comprehensive system check to ensure subscribers receive a true 50 percent off or better deal. - September 10, 2011 - WhereYouShop

Capita Announces Its 6th National Supporting Teenage Parents Conference - Wednesday, 30th November 2011, Central London

Capita’s 6th National Supporting Teenage Parents Conference coincides with the Government’s renewed emphasis on early intervention strategies designed to improve life chances and narrow the achievement gap of young parents. This new agenda brings together comprehensive guidance on the... - September 10, 2011 - Capita Conferences

eGain Interactive Sales Suite™ Named KMWorld Trend-Setting Product of 2011

Company recognized for delivering innovative solutions for second year in a row. - September 09, 2011 - eGain Corporation

Award-Winning Businesses Honored by CMUS & Talk of the Town News

Celebration Media U.S. and Talk of the Town News recognize the 10 most recent recipients of their prestigious customer satisfaction award. - September 06, 2011 - Celebration Media U.S.

AnswerFirst Answering Service Attends Internet Technology Summit 2011

AnswerFirst Communications, an international telephone answering & messaging service, attended the Internet Technology Summit in Tampa, FL. - September 03, 2011 - AnswerFirst

Clive Betts MP, Chair, CLG to Deliver Keynote Address at Preventing Radicalisation and Extremism Conference - Oct 2011

Crucially timed to follow the publication of the Home Office’s revised Prevent strategy, Capita’s 7th National Preventing Violent Extremism Conference is your first opportunity to hear Government plans to target all forms of terrorism and protect those individuals at greatest risk of... - September 02, 2011 - Capita Conferences

Kupfer Jewelry Inc. Wins 2011 CMUS Talk of the Town Customer Satisfaction Award

Bay Area jewelry store earns the prestigious Talk of the Town Award by providing excellent customer service. - September 01, 2011 - Celebration Media U.S.

2011 CMUS Talk of the Town Customer Satisfaction Award Winners Announced

Celebration Media U.S. and Talk of the Town News honor businesses throughout the United States and Canada for providing excellent customer service, including the most recent award winners. - August 30, 2011 - Celebration Media U.S.

eGain Introduces Sales Offers for Facebook

eGain Offers™ enables businesses to personalize Facebook fan-page experiences in minutes with targeted coupons and proactive help. - August 27, 2011 - eGain Corporation

AnswerFirst Answering Service Management Team Attends UNATION Press Party

AnswerFirst Communications, an international telephone answering service, announced that their management team attended UNATION’s Press Party in Tampa, FL. - August 26, 2011 - AnswerFirst

Green Deal Site Aims for Eco-Friendly Title

WhereYouShop looks to top the charts with its environmentally friendly business model, Web page and referral program. - August 25, 2011 - WhereYouShop

Capita Releases Details of Its 13th National Not in Education, Employment or Training (NEET) Conference

Capita’s 13th National Not in Education, Employment or Training (NEET) Conference is taking place on Monday 31st October 2011 in Leeds. - August 24, 2011 - Capita Conferences

2011 Talk of the Town Customer Satisfaction Award Winners Announced

Celebration Media U.S. and Talk of the Town News honor businesses throughout the United States and Canada for providing excellent customer service, including the most recent recipients. - August 24, 2011 - Celebration Media U.S.

Capita Announces Its 8th National Transforming Customer Contact in Public Services Conference

Capita’s well established Transforming Customer Contact in Public Services Conference is taking place on Friday 21st October 2011 in Central London. - August 20, 2011 - Capita Conferences

AnswerFirst’s Business Development Coordinator Accepted Into National Association of Professional Women

AnswerFirst Communications, an international telephone answering service, announced that their Business Development Coordinator has been accepted into the National Association of Professional Women. - August 19, 2011 - AnswerFirst

CMUS Talk of the Town Awards Announce Outstanding Mid-year Results

With more than 250,000 businesses reviewed and rated so far this year, the Talk of the Town Awards announce mid-year results and reconfirm the commitment to recognizing businesses with outstanding customer service. - August 19, 2011 - Celebration Media U.S.

Dynamic Dental Wins 2011 CMUS Talk of the Town Customer Satisfaction Award

Multispecialty dental practice earns rave reviews from customers and the CMUS Talk of the Town Award for providing outstanding customer service. - August 18, 2011 - Celebration Media U.S.

Salon IAOMO Wins CMUS Talk of the Town Customer Satisfaction Award

Pittsburgh-based salon earns its first CMUS Talk of the Town Award for providing outstanding customer service. - August 18, 2011 - Celebration Media U.S.

Capita Releases Details of Its Transformation in the Police – Driving Change, Collaboration and Shared Services Conference

Capita's National Transformation in the Police Conference is taking place on Wednesday, 23rd November 2011 in Central London. The conference explores how vital operational policing services can be protected through innovative business change programmes. - August 18, 2011 - Capita Conferences

Lollapalooza Promotion Boosts Deals Site to Record Numbers

WhereYouShop launched various promotional campaigns to gift 500 Lollapalooza tickets throughout July and early August. - August 18, 2011 - WhereYouShop

Technology Advisors to Host SugarCRM User Group Meeting in Pasadena, CA

Commercial open source customer relationship management (CRM) leader, SugarCRM and partner, Technology Advisors, Inc. (TAI), will host a SugarCRM User Group meeting in Pasadena, CA on Wednesday, September 21, 2011. Join Technology Advisors and SugarCRM to see how SugarCRM can help companies gain... - August 17, 2011 - Technology Advisors, Inc.

Recent Headlines Within Customer Service

Recent Headlines
Within Customer Service