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Capita Announce Details of Their Transforming the Adult Social Care Workforce Conference

The unifying focus for Capita’s Transforming the Adult Social Care Workforce Conference is useful approaches to shaping and empowering frontline care that organisations can successfully replicate. - May 11, 2011 - Capita Conferences

Capita's Improving Older People's Services Conference Announced for This September

Improving older people's services is becoming an inescapable priority for government and society, Capita's Improving Older People's Services Conference will examine all the fresh and defining issues shaping local provision. - May 11, 2011 - Capita Conferences

Capita Announce Details of Their National Conference Youth Justice: What Next?

Youth Justice Conference: What Next? Tuesday 28th June 2011 – Central London Chair: Lorna Hadley, Chair, Association of Youth Offending Team Managers and Youth Offending Team Manager, London Borough of Newham Capita’s National Conference Youth Justice: What’s Next? is timed... - May 07, 2011 - Capita Conferences

AnswerFirst Answering Service Sponsors AIA Cinco De Mayo Golf Tournament

AnswerFirst Communications, an international telephone answering service, provided corporate sponsorship for the first annual AIA Tampa Bay Cinco De Mayo Golf Tournament. - May 06, 2011 - AnswerFirst

Capita Announces It's Driving Forward Shared Services Conference

Realising Efficiencies through Collaborative Working. - May 05, 2011 - Capita Conferences

eGain Inducted Into KMWorld’s 2011 “Hall of Fame”

Knowledge management pioneer is recognized for trendsetting innovations. - May 05, 2011 - eGain Corporation

Miratel Solutions Expands CSR Business Strategies with Launch of Fully Accessible Website

Miratel Solutions implements Disability Community Involvement strategy through a partnership with eSSENTIAL Accessibility™. This new venture is part of Miratel’s latest step in proving its commitment to the disability community by helping individuals who have difficulty typing, moving a mouse, or reading a webpage gain online access with ease. - April 29, 2011 - Miratel Solutions

AnswerFirst’s Business Development Coordinator Volunteers for Tampa May Classic 5K

AnswerFirst Communications Business Development Coordinator volunteers for Tampa May Classic 5K Run in support of the Child Abuse Council. - April 29, 2011 - AnswerFirst

Details of Capita's School Admissions Conference Announced

Capita's National School Admissions Conference comes as the consultation on the School Admissions and the School Admission Appeals Code draws to a close. Hear the latest from the Department of Education, learn best practice and gain expert advice on how to overcome the challenges of coordinating an equitable admissions arrangement. - April 28, 2011 - Capita Conferences

Business Book from Houston-Based Keynote Speaker Garrison Wynn Makes Amazon Best-Seller List

The Real Truth About Success: What the Top 1% Do Differently, Why They Won’t Tell You, and How You Can Do It Anyway! grabs the No. 15 spot on Amazon’s list of Kindle best sellers in Organizational Behavior; hardcover remains a best seller among Workplace Behavior titles. - April 27, 2011 - Wynn Solutions

Capita Announce Their Early Intervention for Families At-Risk Conference This September

Capita Conference reflects the latest developments in policy for vulnerable families. - April 23, 2011 - Capita Conferences

Capita's Tackling Anti-Social Behaviour Conference Announced for This July

Capita’s National Anti-Social Behaviour Conference brings together stakeholders to discuss key policy changes and practical experiences to improve the way anti-social behaviour (ASB) is tackled. - April 22, 2011 - Capita Conferences

Capita's Tackling Hate Crime: Protection, Prevention and Prosecution Conference Announced

Capita’s National Tackling Hate Crime Conference will address the challenges faced in safeguarding against hate motivated violence and gives the chance to hear examples of successful initiatives designed to raise awareness and foster long-term prevention of hate incidences. - April 22, 2011 - Capita Conferences

Capita Announces Its Sheltered Housing Conference

Capita’s 8th National Sheltered Housing Conference provides delegates with the vital skills and guidance to respond to cuts in funding, to develop tailored services for tenants and to put the Big Society agenda into action. - April 22, 2011 - Capita Conferences

AnswerFirst Answering Service Joins VIVO to Support the Florida Orchestra

AnswerFirst Communications, a live telephone answering service, joins VIVO, Vitally Involved Volunteers for the Florida Orchestra. - April 22, 2011 - AnswerFirst

PacRim Digital Media, Brings Self Service Interaction Technology to Branson, MO Transforming the Hospitality and Tourisum Industry

PacRim Digital Media, Inc is an Digital Media Communications Company specializing in interactive digital signage, kiosk mobile applications, including specialized print media tourist publications, integrated computer systems, advanced web and user interface technology. The company announced recently it has established its U.S Central Division Headquarters in Branson Missouri as the company has expanded its services from Hawaii and Denver, Colorado. - April 21, 2011 - PacRim Digital Media, Inc

Magellan Solutions Introduces Fixed Monthly Fees for Telephone Answering Services

Philippines-based Magellan Solutions Outsourcing Inc. is offering fixed monthly plans for small businesses that are looking for top telephone answering services. They can choose from the company's flexible packages based on their requirements. - April 21, 2011 - Magellan Solutions Outsourcing Inc.

Capita Announces Its Big Society: One Year On Conference

Capita's Big Society Conference will identify the evolving principles underpinning the Big Society, plus how best to translate delivery with citizens and the third sector to retain and enrich crucial frontline services in your area. - April 21, 2011 - Capita Conferences

Capita's Academies Conference Announced for This October

Capita's Academies Conference focuses on the experience of transition, how to yield the best results for pupils and the changing role of local authorities in the future. - April 21, 2011 - Capita Conferences

AnswerFirst Answering Service Plans to Attend Relay for Life Charity Event

AnswerFirst Communications, an international telephone answering service, supports the American Cancer Society by attending Relay for Life Celebrity Bartending Event. - April 15, 2011 - AnswerFirst

Prometric, Inc. Leverages eGain in the Cloud for Superior Online Customer Service

Global testing service uses Cloud edition of eGain for multilingual email and chat customer service with unique, pay-as-you-go investment model - April 15, 2011 - eGain Corporation

Capita Announce Details of Their 12th National Children's Centres Conference

Capita's 12th National Children's Centres Conference has been updated to address emerging strategic policies and reports influencing Children's Centres' development and survival, including Graham Allen MP's Early Intervention Review. - April 14, 2011 - Capita Conferences

Capita's Local Government Efficiency Conference

Capita’s 5th Local Government Efficiency Conference provides the ideal opportunity for delegates to ensure that they are up to date with the latest, most innovative approaches to delivering high quality frontline services for less. - April 13, 2011 - Capita Conferences

eGain to Demonstrate Benefits of Knowledge-Infused CRM at COLLABORATE 11, the Technology and Applications Forum for the Oracle Community

Industry leader in knowledge management to showcase how knowledge-infused CRM dramatically improves customer experience and contact center productivity - April 13, 2011 - eGain Corporation

eGain Knowledge Achieves Oracle Validated Integration with Oracle CRM on Demand

Integration provides contact center agents one-click access to answers in eGain multichannel knowledge base for high-quality customer experience and improved productivity - April 13, 2011 - eGain Corporation

Capita Announce Details of Their 2nd National GP Commissioning Conference

Capita's 2nd National GP Commissioning Conference addresses the legal and financial implications of the new healthcare system, practicalities to consider when putting it into practice, as well as its effect on local partnerships and patients. - April 13, 2011 - Capita Conferences

Capita's Behaviour and Discipline in Schools Conference is Announced

At this time of major school reform, Capita’s 6th National Behaviour and Discipline in Schools Conference provides comprehensive coverage of the most pressing behaviour management issues, from the latest policy developments to practical solutions, in line with the Government’s ambitions for excellence in discipline and standards. - April 13, 2011 - Capita Conferences

Capita's Rent Arrears Conference Announced

The conference provides the ideal opportunity to understand the new strategic landscape and find solutions to the issues presented by rent arrears such as worklessness, benefit shortfall and in-work poverty. - April 13, 2011 - Capita Conferences

Hear the Latest at Capita's Not in Education, Employment or Training Conference in Wales

The conference addresses the key issues encountered by young people and provides solutions to reach out to a diverse and continually changing NEETs population who face barriers to participation. - April 11, 2011 - Capita Conferences

Capita's School Inspections Conference is Announced

The conference provides a comprehensive, informative view of the new school inspections system, and expert advice on how to improve your school’s ratings under the revised framework. - April 09, 2011 - Capita Conferences

AnswerFirst Answering Service Sponsors Driving Miss Darby Golf Tournament

AnswerFirst Communications sponsored a hole for the Third Annual Driving Miss Darby Golf Tournament and Benefit. - April 08, 2011 - AnswerFirst

Capita Announces It's National Third Sector Commissioning Conference

Thursday 23rd June 2011, Central London with a Keynote Address by Oliver Reichardt, Head, Compact Voice; Engage with key leaders and respond to the Modernising Commissioning Green Paper; Hear an update on the Revised Compact and learn how to create stable and successful partnerships. - April 02, 2011 - Capita Conferences

AnswerFirst Answering Service Plans to Attend the 2011 Business Growth Expo

AnswerFirst Communications signs up as an exhibitor at the Tampa Bay Business Journal’s 2011 Business Growth Expo. - April 01, 2011 - AnswerFirst

Capita Announces It's National Estates and Property Efficiency in the Public Sector Conference

This national conference will provide delegates with essential information for all those involved in making savings through property assets, packed with strategic overviews and practical case studies. - March 30, 2011 - Capita Conferences

Capita Announces It's Reforming Integrated Offender Management Conference

This national conference comes at a crucial time, helping delegates to understand how to translate into practice the Coalition Government’s vision for reducing re-offending. - March 30, 2011 - Capita Conferences

Delagates to Discover Why Loving the Customer Leads to Business Growth

Key speakers from some of Britain’s most successful brands are to address a conference in Leeds this summer which is dedicated to improving economic performance through good customer service. - March 30, 2011 - Customer First UK

VIRTUAL CITY RADIO, INC is Sponsoring Open Mic Talent Contests

There will be a 1st, 2nd and 3rd place winner at the Open Mic Talent Contests - March 29, 2011 - IN THE VIRTUAL CITY INC dba 2 HOT 4 AIRWAVES

AnswerFirst Answering Service Sponsors Team Psych Triathletes

AnswerFirst Communications sponsors Team Psych, a Tampa-based triathlon club. - March 26, 2011 - AnswerFirst

eGain Partners with Seven Seas Technologies to Expand Market Reach in Africa

Partnership will deliver innovative customer service solutions to East African businesses - March 26, 2011 - eGain Corporation

DTR Inc. CEO Jay Goldberg’s Business Course a Success in Delray Beach, Florida; Next Up is Jupiter, Florida

There is a new course, for people starting a business, and for existing entrepreneurs/managers, being offered in Jupiter, FL. Topics include: business plan, strategic planning, branding, elevator speech, Zig Ziglar sales skills and more. - March 25, 2011 - DTR Inc.

CustVox Secures Position as One of Europe’s Leading Voice of the Customer Providers; Independent Market Research Reports

As one of few European actors to make the list, CustVox ranked 6th out of 24 in a comprehensive mapping of a fragmented vendor landscape which evaluated VOC providers by 12 interdependent dimensions. - March 24, 2011 - CustVox AG

Capita Announces It's Local Enterprise Partnerships Conference

Key speakers will give detailed insights into the delivery and funding of LEPs, helping you make sure you and your local regional partner are ready to develop real sustainable economic growth. - March 24, 2011 - Capita Conferences

VIRTUAL CITY RADIO, INC is Sponsoring The Brooklyn Open Mic Talent Contest

There will be a 1st, 2nd and 3rd place winner at the Talent Contest April 1st in Brooklyn, NY - March 22, 2011 - IN THE VIRTUAL CITY INC dba 2 HOT 4 AIRWAVES

MCorp Consulting’s CRM 2011 Presentation: Improving Customer Experience

MCorp Managing Director, Michael Hinshaw, to speak at SAP and SAPinsider’s annual CRM conference. - March 21, 2011 - MCorp Consulting

AnswerFirst Implements Solve360 as Their CRM Solution

AnswerFirst Communications implements Norada’s Solve360 as their new customer relationship management solution. - March 18, 2011 - AnswerFirst

Capita Announces It's Not in Education, Employment or Training (NEET) Conference

Thursday 26th May, Central London. Keynote Address by Olly Newton, DfE and Dr Beverley Burgess, YPLA. Hear from the DfE on how to implement emergency policy and learn from forward thinking local authorities who have established exemplary work schemes. - March 17, 2011 - Capita Conferences

Talent Explosion Open Mic Artist Showcase Sponsored by U ENT and VIRTUAL CITY RADIO, INC

Recent Headlines Within Customer Service

Recent Headlines
Within Customer Service