Recent Headlines
Within Customer Service

Capita Announce Details of Their 1st Self-Directed Support Scotland Conference

Capita’s National Self-Directed Support Scotland Conference is timed to address the key issues involved in the implementation of SDS. - January 14, 2012 - Capita Conferences

Capita’s 4th National Tackling Youth Violence and Gangs Conference is Taking Place on Tuesday 28th February 2012 in Central London

This topical event provides practical solutions to creating successful multi-agency partnerships, as well as highlighting the integral role of early intervention in preventing the cycle of gang involvement. - January 13, 2012 - Capita Conferences

WhereYouShop Wins CIMA Star Award for Best Overall Web Site

The Chicago Interactive Marketing Association (CIMA) honors WhereYouShop, a deals website focused on user-customized shopping areas, with its Best Overall Website award. - January 12, 2012 - WhereYouShop

New Models of Service Delivery in Local Government

Building on the huge success of last year’s event, Capita’s 2nd New Models of Service Delivery Conference in Local Government provide an innovative and pioneering programme highlighting the significant steps towards efficiency and increased productivity made in the past year and outlines solutions to overcome the challenges ahead. - January 12, 2012 - Capita Conferences

eGain® Service Suite Now an SAP-Endorsed Business Solution

eGain Service Suite complements and extends SAP® CRM through innovative knowledge, chatbot, chat, cobrowse and social applications - January 12, 2012 - eGain Corporation

Capita’s 14th National Conference on Tackling and Preventing Homelessness - Tuesday 27th March 2012 - Central London

Attend Capita’s established National Homelessness Conference to get to grips with the implications of current Government strategies and developments, including Welfare Reform, the Localism Act and the No Second Night Out Vision on homelessness and homelessness services. - January 11, 2012 - Capita Conferences

2012 Talk of the Town Awards Calculations Underway

Celebration Media and Talk of the Town News begin research to determine the 2012 winners of the CMUS Talk of the Town Customer Satisfaction Award. - January 10, 2012 - Celebration Media U.S.

Capita Announces Details of Its Reducing Reoffending Conference: Thursday 29th March 2012 – Manchester

Capita’s 10th National Reducing Re-Offending Conference has been updated to inform you on the progress of the implementation of these wider packages of reform and deliver the most recent and innovative solutions to minimise re-conviction rates and resettle offenders back into the community. - January 08, 2012 - Capita Conferences

Payment by Results in Mental Health

Capita’s Payment by Results in Mental Health Conference is timed to provide crucial guidance on preparing your organisation for the introduction and delivery of PbR in April 2012, addressing pressing implementation and delivery concerns. - January 08, 2012 - Capita Conferences

Capita releases details of its 3rd National Conference on Personalisation in Health and Social Care – Tuesday 27th March 2012, Central London

Capita’s 3rd National Conference on Personalisation in Health and Social Care is taking place on Tuesday 27th March 2012 in Central London. - January 08, 2012 - Capita Conferences

Capita Provides Details of Its National Special Educational Needs Conference on Friday, 23rd March, 2012 Central London

Capita’s National Special Educational Needs Conference is taking place of Friday, 23rd March 2012 in Central London. The Conference concentrates on the major reforms in the education of children with special needs that have been proposed by the SEN and Disability Green Paper. - January 06, 2012 - Capita Conferences

Talk of the Town Awards Announces Updated Website and Expanded Research

Celebration Media unveils its new website and announces the expansion of its research as it enters the fourth year of its Talk of the Town Awards program. - January 05, 2012 - Celebration Media U.S.

Talk of the Town Awards Honors 5-Star Physicians and Medical Facilities

CMUS and Talk of the Town News announce top physicians and medical facilities that have recently won the Talk of the Town Award for excelling in customer satisfaction. - December 30, 2011 - Celebration Media U.S.

Top-Rated Businesses Honored by Talk of the Town Awards for Customer Satisfaction

Celebration Media U.S. and Talk of the Town News announce the 10 latest winners of the Talk of the Town Award for excelling in customer satisfaction. - December 21, 2011 - Celebration Media U.S.

Tiare Lani Coffee, Inc. Honored with Second Consecutive Talk of the Town Award

Hawaii-based coffee company earns high marks for customer satisfaction leading to its second Talk of the Town Customer Satisfaction Award. - December 20, 2011 - Celebration Media U.S.

eGain Launches Multichannel Suite to Enhance Cisco Unified Contact Center Express

Pioneering solution integrates best-of-breed eService with Cisco’s leading contact center platform for medium-sized businesses. - December 15, 2011 - eGain Corporation

Celantra Service Consultants Will Launch BLUEPRINT in Early 2012

BLUEPRINT is the ultimate customer experience process designed to guide businesses through the preparation and implementation of a customized program that will delight employees and customers alike. - December 11, 2011 - Celantra Service Consultants

eGain Establishes Direct Business Operations in Germany

Customer service and eCommerce industry veterans will lead eGain Deutschland. - December 10, 2011 - eGain Corporation

OKT Meetings Announces Worldwide Service Expansion

Leading Meeting and Event Planning Company adds exciting benefits to service portfolio - December 08, 2011 - OKT Meetings

Making Customer Experiences Smart: Announcing The Smart Touchpoints Workshop

MCorp Consulting launches The Smart Touchpoints Workshop, a mind-changing, eye-opening dive into how smart companies will do business in the fast-changing world of smart, digitally enabled customers. - December 07, 2011 - MCorp Consulting

Talk of the Town Awards Honors Latest Recipients of Its Customer Satisfaction Award

CMUS and Talk of the Town News announce the 10 latest winners of the Talk of the Town Award for excelling in customer satisfaction. - December 06, 2011 - Celebration Media U.S.

Capita’s Delivering Integrated Health Services Through Children’s Centres Briefing is Taking Place on Tuesday 31st January 2012 in Central London

Speakers: Sue Robb, Director of Early Years, 4Children Viv Bennett, Deputy Chief Nursing Officer, Department of Health Liz Bailey, Head of Children’s Services, Medway Community Healthcare Linda Uren, Director of Children’s Services, Gloucestershire County Council Sian Larrington,... - December 04, 2011 - Capita Conferences

Capita’s Transforming Emergency Services National Conference - Thursday 23rd February 2012 in Central London

Bringing together representatives from Police, Ambulance and Fire and Rescue Services this important event explores innovative examples of best practice, to identify more productive ways of working. - December 04, 2011 - Capita Conferences

Capita’s Half Day Briefing - Evidencing Outcomes of Early Interventions, Monday 28th February 2012 in Central London

Capita’s Half Day Briefing- "Evidencing Outcomes of Early Interventions" is taking place on Monday 28th February 2012 in Central London. Don’t miss this opportunity to hear from the key organisations setting and implementing the early intervention agenda as well as learning the most effective means of evaluating results from early intervention work. - December 03, 2011 - Capita Conferences

Capita Releases Details of Its National Conference - What Next for Tackling Anti-Social Behaviour? Tuesday 24th January 2012 in Central London.

Speakers: Chair: Graham Beech, Strategic Development Director, Nacro Keynote: Darra Singh OBE, Chair, Independent Riots Communities and Victims Panel Assistant Chief Constable Julian Kirby, Territorial Policing, South Wales Police Donna McCarthy, Partner, Devonshires Robyn Fairman, Assistant... - December 03, 2011 - Capita Conferences

Capita’s 14th National Children’s Centres Conference is Taking Place on Monday 30th January 2012 in Central London

Capita’s 14th National Children’s Centres Conference is taking place on Monday 30th January 2012 in Central London. Don’t miss this opportunity to hear from key decision makers and benefit from innovative practice in Children’s Centre provision. - December 03, 2011 - Capita Conferences

Stark Service Solutions, LLC, Launches New Expert Bed Bug Inspection & Tracking Tool

Web-based software application, the Housekeeping & PM Touch System™ Module, now offers an expert Orkin Bed Bug Inspection, giving the upper hand to the hospitality industry in the fight against the bed bug epidemic. - December 03, 2011 - Stark Service Solutions, LLC

Capita’s National Conference on Channel Shift in the Public Sector - Friday 27th January 2012 – Central London

With ever increasing demands on the public sector to increase efficiency, while maintaining high standards of customer service, Capita’s National Channel Shift in the Public Sector Conference focuses on the challenges and benefits of moving towards "Digital by Default." As advances in technology continue to expand the world of communication and service provision, learn how to harness the opportunities arising from these new contact avenues. - December 01, 2011 - Capita Conferences

Capita Announces Details of Its 4th National Academies Conference - Tuesday, 31st January 2012, Manchester

Capita’s 4th National Academies Conference is taking place on Tuesday, 31st January 2012 in Manchester. Keynote Address: Henry Watson, Head of Academy Converters Division Department for Education Keynote Address: Andy Brown, Director of Academies for North of England, YPLA Chair: David... - December 01, 2011 - Capita Conferences

Capita’s National Conference on Social Housing Regulation - Tuesday 24th January 2012 – Central London

With the Localism Bill introducing a radical shift to a more localised housing system and a review of existing social housing regulation, this is a critical time for the housing sector to embrace the changes and get to grips with new tenancies and a new regulator. - December 01, 2011 - Capita Conferences

Capita’s 3rd National Conference on Reforming Social Housing Tenure and Allocations - Tuesday 21st February 2012 – Manchester

The Localism Act recently received Royal Assent signalling the most radical reform of social housing in a generation. The new Act will allow landlords greater control and flexibility over how they allocate housing and the type of tenancies they can offer. - December 01, 2011 - Capita Conferences

Capita Announces Details of Its Transition to Elected Police and Crime Commissioners Conference – Wednesday, 22nd February 2012, Central London

Capita’s Transition to Elected Police and Crime Commissioners Conference is taking place on Wednesday, 22nd February 2012 in Central London. - November 30, 2011 - Capita Conferences

Capita Announces Its National Primary Phonics Conference on Wednesday, 22nd February 2012 in Central London

Capita announces its National Primary Phonics Conference on Wednesday, 22nd February 2012 in Central London. - November 30, 2011 - Capita Conferences

Capita Releases Details of Its 3rd National Tackling Health Inequalities Conference – Wednesday, 29th February 2012, Central London

Capita’s 3rd National Tackling Health Inequalities Conference is taking place on Wednesday, 29th February 2012 in Central London. - November 30, 2011 - Capita Conferences

Philadelphia Jewelers Honored by Talk of the Town Awards for Excelling in Customer Satisfaction

CMUS and Talk of the Town News announce the latest recipients of the 2011 Talk of the Town Award for excelling in customer satisfaction. - November 29, 2011 - Celebration Media U.S.

Magellan Solutions Reports Big Demand for Call Center Order Taking and Live Chat Services During Holidays

Philippine-based call center says that customer support helps online retailers handle early morning and after-office sales orders even during the holiday season. - November 25, 2011 - Magellan Solutions Outsourcing Inc.

Capita's 2nd National Conference on Reforming Social Housing Finance: Implementing the New Self-Financing System, Wednesday 23rd November 2011 – Central London

With radical changes to the current system underway, Capita’s 2nd National Reforming Social Housing Finance Conference provides clarity on the new financial deal for council housing and crucially examines the process and implications of implementation ahead of the April 2012 transition deadline. - November 23, 2011 - Capita Conferences

Talk of the Town Awards Announces 5-star Award Winning Restaurants in Charlotte, North Carolina

CMUS and Talk of the Town News announce the latest recipients of the Talk of the Town Award for excelling in customer satisfaction. - November 22, 2011 - Celebration Media U.S.

Talk of the Town Awards Announces Chicago’s 5-Star Award Winners in Customer Satisfaction

CMUS and Talk of the Town News announce the latest recipients of the Talk of the Town Award for excelling in customer satisfaction. - November 15, 2011 - Celebration Media U.S.

Capita’s 2nd National Conference Welfare Reform in Scotland - Thursday 23rd February 2012, Edinburgh

The Welfare Reform Bill is expected to receive Royal Assent in January 2012. The introduction of a Universal Credit and the Work Programme will have massive implications for Scotland’s devolved services, citizens and policies. - November 10, 2011 - Capita Conferences

A Look at the Talk of the Town Awards Latest Customer Satisfaction Winners

Celebration Media U.S. and Talk of the Town News announce the most recent winners of the CMUS Talk of the Town Customer Satisfaction Award. - November 10, 2011 - Celebration Media U.S.

Celebration Media U.S. Presents In Time of Sorrow with the 2011 Talk of the Town Award for Customer Satisfaction

Web-based business offering sympathy gifts and grief resources earns top marks for its excellent customer service. - November 10, 2011 - Celebration Media U.S.

Capita’s National Tackling Tenancy Fraud Conference – Tuesday, 22nd November 2011, Central London

Capita’s National Tackling Tenancy Fraud Conference is taking place on Tuesday 22nd November 2011 in Central London. Chair: Rachael Tiffen, Co-Head, Public Sector Fraud, National Fraud Authority Keynote Addresses from: Paul Downie, Deputy Director, Housing and Planning Group, Communities... - November 09, 2011 - Capita Conferences

Capita’s Preventing School Exclusions Briefing - Thursday, 26th January 2012, Central London

Capita’s Preventing School Exclusions Briefing is taking place on Thursday, 26th January 2012 in Central London Speakers include: Chair: Katy Simmons Chair of Trustees Advisory Centre for Education Terry Bryan Head of Pupil Admissions and Exclusions London of Borough Tower Hamlets Hannah... - November 06, 2011 - Capita Conferences

Capita Announce Details of Their National Transparency in the Public Sector Conference

Driving forward greater public sector transparency is a key priority for the Government over the coming year. Capita’s National Transparency in the Public Sector Conference provides the ideal opportunity for you examine how to take forward the agenda with a new approach to managing and using data. - November 05, 2011 - Capita Conferences

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