Sytel is delighted to launch Global Compliance, available immediately, enabling contact centers to manage consumer opt-outs and other no-contact rules across phone, email, SMS and all other media types. - May 24, 2020
Sytel have installed a production-ready 200 seat cloud contact center within 48 hours, in response to a customer needing a fast operational shift. - March 29, 2020
Sytel is introducing a plan immediately to help contact centers enable their agents to work from home during the COVID-19 outbreak. - March 21, 2020
Kelly Services and Sytel have combined to provide a state of the art hosted solution to support Kelly's growth plans in Russia. Kelly's contact center model has been replaced with a multi-channel and multi-tenant solution, hosted within their private cloud. The new system will allow Kelly to conduct... - December 06, 2019
Sytel Limited, a leading global vendor of contact center software solutions, has completed phase 1 of the installation of new communication infrastructure for MRops, a global business-to-business market research company. Phase 1 provides connectivity for interview centers in Toledo (US), Hong Kong and... - July 11, 2014
Sytel Limited, a leading global vendor of contact center solutions, has announced the installation of their 1000th agent seat in Turkey, at T-Bilgi in Istanbul. Sytel supplies a communications platform, Softdial Contact Center™ (SCC) which delivers inbound, outbound and multimedia capability, via... - June 15, 2014
Sytel Limited, a leading vendor of contact center software solutions, today announced the integration of its world-leading call center platform, Softdial Contact Center™ (SCC), with Salesforce.com, the customer relationship management (CRM) system of choice for many call centers. The integration... - November 17, 2013
Sytel Limited, a global provider of IP contact center solutions, today announced that GfK Group has finished the European phase of its worldwide rollout of the Sytel dialler software, totalling 3700 licenses. - December 15, 2012
Sytel Limited today announced that its predictive dialing software is now available as part of the SAP Business Communications Management software, version 7.
There are no implementation requirements and all outbound campaign settings such as call abandonment rate and dialing mode are now driven through... - October 10, 2012
Richard Compton comes to Sytel from Azzurri Communications to take on sales for EMEA and market research. - August 19, 2012
Call follows warnings issued by Ofcom to household names such as TalkTalk. - November 25, 2011
Sytel's Predictive Dialer to Meet Growing Demand for Hosted Outbound Capabilities by Enterprises of All Sizes. - October 16, 2011
Michael McKinlay, CEO of Sytel Limited, a global supplier of contact center solutions, has been named UK Industry Champion 2011 by ContactCenterWorld, for his work in promoting responsible automated dialing practices for outbound call centers.
McKinlay has played a key industry role over the past 15... - July 23, 2011
Sytel Limited reports that revenue from its hosted call center solutions in the cloud now represents more than 50% of total revenues. - April 15, 2011
Intelbras releases Intelligence Contact Center™, a complete solution driven by Sytel technology. - March 24, 2011
Predictive dialer for market research provides advanced features for controlling telephone dialing functions. - March 16, 2011
Sytel Limited has signed a contract for Wind Telecom S.A. to become an integration partner in Poland and Central Europe. - March 31, 2010
Mike McGowan Brings Over 20 Years of Call Center Sales Experience to Sytel. - November 28, 2009
Sytel Limited is launching an initiative, with immediate effect, to protect call centre operations from falling foul of the UK government's new proposals to increase fines for non-compliance with its outbound dialling rules to £2million.
Sytel Managing Director Michael McKinlay said that “Many... - November 10, 2009
Sytel Limited, a global supplier of hosted and on-premise IP contact center solutions, today announced substantial year-end growth, bucking the trend of the times.
"In the year to March 2009, Sytel's revenues rose by 30%," said Michael McKinlay, Managing Director of Sytel Limited "and... - July 19, 2009