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Within Telephone Call Centers
RingOver Simplifies Contact Management for Zoho CRM Users
RingOver takes advantage of Zoho’s PhoneBridge integration to enhance team productivity, flexibility and mobility. - March 29, 2019 - RingOver
Akorbi Ranks in the Top 10 Language Service Providers in the US
Slator, an independent language services industry analyst firm ranked Texas based Akorbi, the 9th largest langage service provider (LSP) in the nation, and 27th largest organization worldwide in their recent Language Service Provider Index (LSPI). The Slator LSPI is the language service... - March 15, 2019 - Akorbi
IAOP Awards Acquire BPO as One of 2019 Best of the Global Outsourcing 100
Global service provider hailed as one of the world’s finest in prestigious outsourcing list. - March 10, 2019 - Acquire BPO
Aloware Announces the Release of Cloud-Based Contact Center Platform
Aloware is pleased to announce the release of its new, powerful Contact Center solution, which enables small and medium-sized businesses to launch a call center in the cloud. Aloware’s contact center unifies calls, SMS messages, and social messengers into one single platform for businesses and prospects to connect. - February 25, 2019 - Aloware
Smith.ai to Exhibit at MSP Expo in Florida, January 2019
Company to showcase its virtual receptionist and live website chat services January 30 – February 1, 2019, at industry-leading event for managed services businesses. - December 20, 2018 - Smith.ai
Aloware Announces the Release of New Call and SMS Tracking Platform
Aloware is pleased to announce the release of its new software program, Aloware Universal Call and SMS Tracking Platform, which gives data-driven marketers the ability to track calls generated marketing campaigns and analyze them. - May 09, 2018 - Aloware
North Carolina 811 Celebrates Eleventh Annual National Safe Digging Month
NC811 encourages North Carolina residents to always call 811 three working days before digging. This April marks the 11th annual National Safe Digging Month, reminding North Carolina residents to always call 811 three working days before any digging project. National Safe Digging Month is formally... - April 04, 2018 - North Carolina 811 Inc
Akorbi Ranked 12th Largest Language Service Provider in the Nation
Independent Global Market Research Firm Shows Akorbi’s Growth in US and Global Rankings - March 31, 2018 - Akorbi
Akorbi CEO and Co-Founder Claudia Mirza Honored as a "2018 Women’s Business Enterprise Star"
Honored Before 1,500 Business Leaders at “Salute To Women’s Business Enterprises” - March 22, 2018 - Akorbi
Acquire BPO Lands on IAOP's Global Outsourcing 100 List for Second Time
Multi-awarded global outsourcer lauded anew in world's best providers list. - March 02, 2018 - Acquire BPO
SOPHI Launches Exclusive 30-day Trial for Gaming Market
SOPHI, Inc., a business process outsourcing centre that offers customer care and back-office solutions to start-ups and established SMEs in the US and Europe, plans to launch its free 30-day trial for potential gaming clients at the ICE Totally Gaming 2018 at ExCel London, UK, from 6 February to 8... - February 01, 2018 - SOPHI Inc.
Australian Owned Phone Answering Company Redesigns Their Website
A reputable live answering service provider based in Melbourne has recently launched a fresh new website. Call Service looks after clients from all over Australia with a range of virtual answering services, essentially acting as an external receptionist and handling calls as required. Fully... - November 29, 2017 - Call Service
CenturionCARES Announces Release of CARES 14.0
Newest Call Center Software Release Delivers Unprecedented Efficiency Gains & Real Cost Savings - November 12, 2017 - CenturionCARES
Teleperformance to Hire 1000 Employees Across Florida
Company to Host Career Fair on September 27 in North Lauderdale, Boca Raton, Port St. Lucie and Panama City. - September 25, 2017 - Teleperformance
American Help Desk Becomes Member of MSPAlliance®
American Help Desk, one of the nation's leading call centers, offering Level 1, 2 and 3 Tech Support and MSP Support Services, joins vibrant global consortium of cloud, managed service providers and technology enabling vendors - September 10, 2017 - American Help Desk
Teleperformance to Host National Hiring Day Across Their USA Locations
Career Opportunities for Over 1,000 People - August 21, 2017 - Teleperformance
American-Macedonian Outsourcing Company Announces High Profile CEO
Former Macedonian Minister of Foreign Investments Jerry Naumoff Named CEO of Taskforce BPO - July 28, 2017 - Taskforce BPO
Advantage Communications Inc. Appoints Gregory Hough as CEO; Kent MacPhee Moves to Chairman of the Board
Advantage Communications Inc. (ACI), a leading Canadian BPO service provider of on-shore and nearshore outsourced customer support, announces today that it has appointed Gregory Hough as president and chief executive officer effective immediately. Kent MacPhee, current CEO of nine years, will... - July 11, 2017 - Advantage Communications Inc.
Revitalize Business Services Launches “Commit Virtually, Act Locally” Project
This community focused project encourages people that are remote workers to join together to do service. - July 06, 2017 - Revitalize Business Services, LLC
Advantage Communications Announces Appointment of New Vice-President of Business Development
25-Year Services Sector Expert Randy Clapp appointed to lead business development for Advantage Communications as operations expand in Eastern Canada and Kingston, Jamaica. - June 16, 2017 - Advantage Communications Inc.
TeleConnect Senior Services, Inc. Announces the Launch of Their Virtual Assistance Service for Seniors
Seniors citizens who feel isolated, are frustrated with technology, or who just need someone to speak with, can now turn to a new nationwide virtual assistance service for seniors. - May 24, 2017 - Michael Kessler
iNEMSOFT CLASSONE® Endpoint Manager 5.1 Now Rated “Avaya Compliant”
The CLASSONE Endpoint Manager promotes uninterrupted service delivery to customers by simplifying management of IP and SIP phones, soft phones and gateways across multiple communication servers around the globe. - May 15, 2017 - iNEMSOFT
Mediu to Showcase MERF at CX17 Customer Experience Event
Contact center app offers rapid deployment of any routing interaction flow; balancing flexibility and simplicity for the customer by leveraging integration with Genesys Customer Experience Platform and Mediu’s industry expertise. - May 15, 2017 - Mediu
nGUVU Sponsors CX17 Customer Experience Event
Workforce management and optimization demo highlights integration with industry-leading Genesys Customer Experience Platform - May 08, 2017 - nGUVU Technologies
nGUVU Announces Innovative New Contact Center Solution Ahead of CX17 Industry Event
Leveraging the latest developments in Machine Learning and Gamification, along with social media-based workflows, nGAGEMENT is changing the way contact center teams collaborate with each other. - April 24, 2017 - nGUVU Technologies
Business Systems Wins Compliance Project of the Year Award
Business Systems has won the award for Compliance Project of the Year at the FStech Awards 2017, with its Vocal Wordwach solution. - April 06, 2017 - Business Systems (UK) Ltd
MySmarttel+ is Now Dzinga
A cloud telephony provider MySmarttel+ changes its name to Dzinga. - March 20, 2017 - Dzinga
Acquire BPO Named One of the World’s Best Outsourcing Providers by International Association of Outsourcing Professionals (IAOP)
Acquire BPO has been honored as one of the world’s best outsourcing service providers by the International Association of Outsourcing Professionals® (IAOP®). Acquire was named in the Leader Size category based on its global presence, employees and revenue. IAOP judged the industry on... - March 10, 2017 - Acquire BPO
Welcome to CCW Digital
CCW, the world’s leading customer experience event series, is pleased to introduce CCW Digital, the next evolution of its Call Center IQ online community. Not simply a name change, CCW Digital represents an intention to elevate the quality of content and networking opportunities offered by... - January 06, 2017 - CCW Digital
Strategic Programs Joins Illinois TDL Driver Shortage Task Force
Consulting firm Strategic Programs Joins Illinois TDL Task Force to Address Truck Driver Shortages - December 28, 2016 - People Element
DIDforSale Introduces Improved Web Portal for Better Customer Experience
DIDforSale, a distinguished provider of productive VoIP solutions for businesses, has recently introduced their new customer portal with several key improvements. DIDforSale offers a wide selection of products and plans tailor-made for the specific needs of their clients. SIP Trunking, DID number,... - December 24, 2016 - DIDforSale
ReleasePoint Selects DIDforSale SIP Trunking for Inbound and Outbound Calling with ShoreTel Phone
DIDforSale is pleased to share that the company's SIP Trunking service is now being used by Release Point, a distinguished medical records retrieval company for insurance carriers. DIDforSale is well known for their cost efficient VoIP service, and Release Point is now using the company's SIP... - December 22, 2016 - DIDforSale
Strategic Programs Published in ColoradoBiz Top 250 Private Companies List
Consulting firm Strategic Programs is named one of the top 250 private companies of Colorado in 2016. - December 21, 2016 - People Element
DIDforSale Launches SMS Solution for Their Nationwide US and Canada Phone Numbers (DIDs)
DIDforSale, a leading SIP trunking and call origination provider, announced the launch of a complete SMS solution for their phone numbers also referred as direct inward dial (DID) numbers. The solution, made available on all new and existing US and Canada phone numbers, is a comprehensive array of... - December 10, 2016 - DIDforSale
Teledirect Achieves ISO 27001 Recertification Through 2019
Independent audit verifies that TeleDirect meets detailed standards for security best practices and controls. - November 17, 2016 - TeleDirect
NetSapiens Announces New Partnership with Tenfold
NetSapiens clients can now connect their phone system with more than 25 CRMs and Help Desk applications in a matter of minutes using the Tenfold solution. - November 16, 2016 - NetSapiens
Equiniti and Dekra Named Finalists for the European Contact Centre and Customer Service Awards
Business Systems’ customers secured their spot within two hotly contested award categories. Winners will be announced during the Awards Dinner in London on November 21, 2016. - October 13, 2016 - Business Systems (UK) Ltd
Teleperformance U.S.A Expands in Reno, Nevada Creating 200 New Jobs. Career Fair Tuesday October 11th
Teleperformance, the global leader in outsourced multi-channel customer experience management, recently announced that it will be expanding its Reno, Nevada facility at 2863 Northtowne Lane with the recent addition of a new line of business. This growth will bring 200+ new career opportunities to... - October 08, 2016 - Teleperformance
Alliance to Position Stellar Analytics as a Significant Player in Market Research and Outsourcing Solutions
Stellar Analytics has partnered with Mammatus Limited to provide Business Development support in United Kingdom. - September 18, 2016 - Stellar Analytics
Boca Raton Employer Announces Expansion Plans
Teleperformance announced today with the expansion of a large healthcare client located at their Boca Raton facility, the hiring of 200 new full time career opportunities. - September 14, 2016 - Teleperformance
TeleDirect Launches Redesigned Website
New Teledirect.com Features Refreshed Design and Enhanced Content - August 23, 2016 - TeleDirect
Teleperformance U.S.A Expands in Abilene, Texas
Creates 200 New Jobs - July 16, 2016 - Teleperformance
Nixxis Partners with Autom8 Group to Deliver Outstanding Customer Experiences
Nixxis closed a new partnership with Autom8 Group allowing UK contact centers to benefit from the best in Contact Center Technology. - July 02, 2016 - Nixxis
LocationSmart Announces Launch of Redesigned Website
Refreshed mobile-friendly design allows for more engaging user experiences. - June 29, 2016 - LocationSmart
Nixxis Contact Suite Now Enables Contact Centers to Comply with PCI-DSS
Nixxis, the Belgian contact center software publisher, is pleased to announce that Nixxis Contact Suite solutions are now fully compliant with the Payment Card Industry Data Security Standard (PCI-DSS). By providing robust security measures, Nixxis Contact Suite helps businesses ensure their compliance with PCI requirements. - June 16, 2016 - Nixxis
#250 – America’s Mobile Speed Dial Selects LocationSmart for Geographic Call Routing Solution
New deal expected to enhance caller experiences and maximize revenues. - June 08, 2016 - LocationSmart
Dialing Innovations Continues Giving Back to the Community
Dialing Innovations, a global software as a service company, continues their community initiative by partnering with several local businesses to collect donations for The Julian Center. - June 02, 2016 - Dialing Innovations
NetSapiens Announces New Portal Enhancements for Upcoming Software Release
NetSapiens Has Announced New Features to be Released to Their Service Provider Clients Including an Attendant Console, Localization and WebRTC Collaboration. - May 13, 2016 - NetSapiens
Vocalcom Continued to Reign as Contact Center Software Leader for the 4th Quarter in a Row
Insightly, LiveChat and Vocalcom lead GetApp’s Q1 2016 rankings for CRM, Customer Service, and Contact Center Software. - March 10, 2016 - VOCALCOM
Strategic Programs Named U.S. Chamber Blue Ribbon Small Business Award Winner
Consulting firm Strategic Programs only blue ribbon winner of Colorado. - March 01, 2016 - People Element