Rafael Pastor, CEO of Vistage International, Talks About the World’s Leading Chief Executive Organization on The CEO Show with Robert Reiss
Rafael Pastor, Chairman of the Board and CEO of Vistage International, is interviewed on The CEO Show with Robert Reiss about how Vistage helps chief executives around the world. Vistage is the world’s leading chief executive organization with more than 14,500 C-level executives of... - June 25, 2008
Carol Marlow, President of Cunard Line, Talks About The Most Famous Ocean Liners in the World® on The CEO Show with Robert Reiss
Carol Marlow, President of Cunard Line, talks on The CEO Show with Robert Reiss about The Most Famous Ocean Liners in the World®, the evolution of Cunard, and the tradition of the company that caters to the preferences of its guests and provides extraordinary, unobtrusive service. Marlow and Reiss discuss a few of the forthcoming offerings of the Line’s Fall onboard enrichment programme including the Boston Symphony Chamber Orchestra and Linda Hope, daughter of the entertainer, Bob Hope. - June 14, 2008
The CEO Show with Robert Reiss Expands to 9 New Markets – Hit Radio Series on Customer Service
The CEO Show with Robert Reiss expands the reach of its hit radio series on customer service into the New York Metropolitan Area and 8 other markets via the Business TalkRadio Network [ BTRN ] and the Lifestyle TalkRadio Network [LTRN ], effective June 15, 2008. The show now reaches 47 markets across the U.S., extending from Boston to San Diego, Anchorage to West Palm Beach. In addition to New York City, the show will now also be offered in Baltimore, Charlotte and Jacksonville. - June 13, 2008
Robert Reiss and Allan DeKaye Announce New Alliance to Help Hospitals: Rx for Long-Term Survival
Robert Reiss, Host of The CEO Show, has joined forces with Allan P. DeKaye, MBA, FHFMA, hospital operations expert, to create: Rx for Long-Term Survival, a dynamic program focused on helping hospitals drive success. They combine their unique perspectives to help hospitals uncover Opportunities... - June 09, 2008
CEO Challenges Sponsors the CEO Show with Robert Reiss
CEO Challenges joins The CEO Show with Robert Reiss in sponsoring its nation-wide weekly radio broadcasts to executives -- according to Reissource. CEO Challenges, a leading sports-only competition for executives, and The CEO Show with Robert Reiss anticipate increased participation in both venues, offering CEOs additional opportunities to establish relationships with their counterparts in business. CEO Challenge events include: triathlons, cycling, race car driving, sailing, and tennis. - June 08, 2008
Robert DiMuccio, CEO of Amica Mutual Insurance, Talks About Doing the Right Thing on The CEO Show with Robert Reiss
Robert DiMuccio, CEO of Amica Mutual Insurance, talks on the CEO Show with Robert Reiss about doing the right thing and the Amica culture that assures that customers are treated with compassion and respect. DiMuccio describes how Amica employees are given the latitude to treat customers, their... - June 07, 2008
Donald Droppo, CEO of Curtis Packaging, Talks About Growing Through Going Green -- in Luxury Packaging on The CEO Show with Robert Reiss
Donald Droppo, Sr., CEO, talks about Curtis Packaging’s “Luxuriously Responsible”™ concept which provides sustainable packaging -- on the CEO Show with Robert Reiss. Droppo discusses the rewards of going “green”, building the business with dedicated people, and using technology to keep competitive. Droppo tells how Curtis Packaging became the first luxury packaging manufacturer to be 100% carbon neutral, receiving highly positive customer responses from these environmentally advanced products. - May 29, 2008
CEO Show with Robert Reiss Celebrates 1st Anniversary -- Customer Service as Focus of New Hit Radio Show -- 52 Executive Interviews List Announced
Celebrating the 1st anniversary of The CEO Show with Robert Reiss, the hit radio series focused on the “customer service experience” announces the availability of its first 52 executive interview’s list of guests, business titles, and companies. The link to all of the show’s... - May 26, 2008
Tony Hsieh, CEO of Zappos.com, Talks About Business Growth Based on Incredible Customer Service on The CEO Show with Robert Reiss
Tony Hsieh, CEO of Zappos.com, talks on the CEO Show with Robert Reiss about growth based on incredible customer service in an online enterprise, how the business culture is a prerequisite to success, and about the unique Zappos’ approach to hiring that maintains the culture and its core values as the business grows. Hsieh discusses the importance of interaction with the customer and taking the time necessary to listen. - May 18, 2008
Seth Goldman, TeaEO of Honest Tea, Talks About Tea-ing Off on The CEO Show with Robert Reiss
Seth Goldman, TeaEO of Honest Tea, talks on the CEO Show with Robert Reiss about creating a business that delivers significant positive social and environmental impacts, on breaking into the well established beverage market, and by driving growth by a commitment to exceptional customer service. Goldman provides insights useful to entrepreneurs, the value of a strong company culture, and maintaining the integrity of the brand. - May 17, 2008
David Williams, CEO of Make-A-Wish, Talks About Compassion Driven by Purpose on The CEO Show with Robert Reiss
David Williams, CEO of Make-A-Wish Foundation, talks on The CEO Show with Robert Reiss about how compassion driven by purpose has enabled the granting of over 160,000 wishes to children having life threatening conditions. Williams discusses the importance mission focus: knowing exactly what your business is, what it is good at and what it’s not. Williams also provides other insights about building a successful business that are applicable to both profit-making businesses and non-profits. - May 17, 2008
Terry Betteridge, CEO of Betteridge Jewelers, Talks About Integrity of Purpose Since 1897 on The CEO Show with Robert Reiss
Terry Betteridge, CEO of Betteridge Jewelers, talks on the CEO Show with Robert Reiss about integrity of purpose to offer the finest quality jewelry, whose design always stands the test of time. Betteridge goes on to express his passion for perfection in both the estate jewelry his business chooses to sell, and the original designs created in-house by his craftsmen, widely considered the best of their trade in America. - May 16, 2008
Marvin Tomlin and Ben Eison, United National Football League Founders, Talk About Football’s New Minor League, on The CEO Show with Robert Reiss
Marvin Tomlin and Ben Eison, United National Football League Founders, talk on The CEO Show with Robert Reiss about football’s new minor league, the UNFL, which develops players for careers in professional football, gives them visibility, and provides a new income source for educational institutions. UNFL team members, especially from smaller or less recognized universities, increase their probability of being seen by professional team scouts and add skills necessary to play pro football. - April 23, 2008
Michael J. Critelli, Executive Chairman Pitney Bowes, Talks About Customer Focus and Innovation, on The CEO Show with Robert Reiss
Critelli discusses many strategic business issues, including the complexities of business acquisition and how different types of acquisitions require unique treatments. - April 09, 2008
Gary Loveman, CEO Harrah’s Entertainment, Talks About Customer Loyalty, on The CEO Show with Robert Reiss
On The CEO Show, Gary Loveman, CEO Harrah’s Entertainment, discusses Harrah’s unique customer experience model. The concept is to understand the changing individual preferences of millions of customers so that Harrah’s can deliver what each customer wants consistently. He also discusses the direct connection between delivering exceptional customer experiences and growth of shareholder value. - April 03, 2008
Paul Ferraiolo, President of Rolls-Royce Motor Cars NA, Talks About the Renaissance of Rolls-Royce on the CEO Show with Robert Reiss
Paul Ferraiolo, President of Rolls-Royce Motor Cars North America, talks on the CEO Show with Robert Reiss about the renaissance of Rolls-Royce and the emerging family of exciting new vehicles suiting the needs of the most discerning customers. Ferraiolo relates how the image of luxury, unsurpassed... - March 07, 2008
Popular Radio Series, The CEO Show with Robert Reiss, Focusing on Customer Service Expands to Chicago and Alaska
The popular business radio show, the CEO Show with Robert Reiss, will now be available in the Chicago and Anchorage areas, broadcasting from WJOB in Chicago and KUDO in Anchorage on Sunday evenings. The Show delivers fresh interviews with leading CEOs each week, providing insights about business strategy, branding, practices and most importantly, insights about delivering extraordinary customer service by companies large and small. - March 02, 2008
Peter Cohen, CEO of Sylvan Learning, Talks About the Growth of Education on The CEO Show with Robert Reiss
Peter Cohen, CEO of Sylvan Learning, talks on the CEO Show with Robert Reiss about the growth of the education, the Sylvan model which is customized to each student, and how it achieves results. Cohen also discusses the strong demand for Sylvan Learning franchises, driven by the growing emphasis on education in America. - February 29, 2008
Philip Jones, President of Jones Dairy Farm, Talks about The Recipe for Successful Brand Integrity on The CEO Show with Robert Reiss
Philip Jones, president of Jones Dairy Farm, talks about the recipe for successful brand integrity on The CEO Show with Robert Reiss, and how the sausage recipe created in 1832 became the cornerstone for Jones’ brand products now sold internationally. Jones talks about the commitment to exceptional customer service and high quality that customers value and trust. Jones and Reiss discuss the sausage recipe and how it satisfies today’s consumer demand for natural, high-protein, low carb products. - February 24, 2008
Shep and Ian Murray, Co-Founders of Vineyard Vines, Talk on The CEO Show with Robert Reiss About Building a Passionate Business
Brothers Shep and Ian Murray, Co-Founders of Vineyard Vines, Talk on The CEO with Robert Reiss about building a lifestyle business, pursuing the passion of working for one’s self, and doing whatever it takes to satisfy customers. The Vineyard Vine’s interview is a case study of... - February 16, 2008
Chris Zane, CEO of Zane’s Cycles, Talks About Passion for Service on The CEO Show with Robert Reiss
Chris Zane, CEO of Zane’s Cycles, talks on the CEO Show with Robert Reiss about how a passion for providing unequaled customer service helped grow his business 23 percent per year over the past three decades. Zane explains how he puts the long term interests of his customers first and the reasons for separating his brand from competition. The interview presents a classic American success story, illustrated with intriguing personal examples that reveal reasons for Zane’s success. - February 09, 2008
Greg Furman, Founder of The Luxury Marketing Council, Talks About the Growth of Luxury Marketing on the CEO Show with Robert Reiss
Greg Furman, Founder of The Luxury Marketing Council, interviewed on The CEO Show with Robert Reiss, explains The Council’s role as a catalyst for the international growth of luxury brands. Furman also talks about significant changes that are occurring in luxury markets worldwide, and the use of tools like co-branding to increase global client expansion. The interview includes compelling examples illustrating The Council’s value to its members. - February 03, 2008
Tom Scott, CEO of Plum TV, Speaks about Authenticity in Business, Broadcast Nationally on the CEO Show with Robert Reiss
Tom Scott, founder and CEO of Plum TV, speaks on The CEO Show with Robert Reiss about authenticity in business, pursuing opportunities that align with personal interests, and his vision for future growth. - February 01, 2008
Ira Neimark, 17 Year CEO of Bergdorf Goodman, Talks About the Rise of Luxury Retailing on the CEO Show with Robert Reiss
Ira Neimark, 17 Year CEO of Bergdorf Goodman, talks about the rise of luxury retailing on The CEO Show with Robert Reiss and the strategic moves that transformed a stodgy clothing retailer into the premier high fashion store in New York. Neimark recounts the challenges that occurred in the retail... - January 19, 2008
David Amlen, Co-Founder of Legacy Recording Studios, Talks About Understanding Celebrity Needs on the CEO Show with Robert Reiss
David Amlen of Legacy Recording Studios talks with Robert Reiss about understanding celebrity needs of stars like Aretha Franklin and Mick Jagger, the complexities of sophisticated recording, and managing a business in a high profile arts field. Amlen talks about Legacy’s business culture, leadership, “going the extra mile,” and his philosophy of being both visible and invisible. - January 11, 2008
Dave Spurlock, Founder of Eos Airlines, Talks About Pioneering a Premium Lifestyle Brand on the CEO Show with Robert Reiss
Dave Spurlock, Founder of Eos Airlines, talks on The CEO Show with Robert Reiss about differentiating itself from mass market air carriers. Spurlock and Reiss discuss the economics of establishing a new airline, the Eos structural cost advantage, and the barriers complicating new airline launches. - January 10, 2008
Lori and Mark Sandler, Founders of Divvies, Talk About Building a New Food Products Category on the CEO Show with Robert Reiss
Lori and Mark Sandler, Founders of Divvies, creators of baked goods and candies for people with food allergies, talk about building a new food products category in their interview on the CEO Show with Robert Reiss. The Sandlers encountered the untapped niche market of non-allergenic food while baking at home, and have now expanded production allowing them to market throughout the U.S. to serve the over 12 million Americans who have food allergies, some of whom face life-threatening dangers. - January 05, 2008
Nap Barragan, CEO of 1-800-Mattress.Com, Talks About Connecting with Customers, on the CEO Show with Robert Reiss
Nap Barragan, Founder of 1-800-Mattress.Com, interviewing on the CEO Show with Robert Reiss, talks about building a business from scratch in America and how he found new ways to connect with customers, starting with his novel use of “1-800” numbers. He explains about introducing many other new services, the value of training employees to communicate effectively, and the addition of the Internet as another option for customers to shop and buy anytime, in any way they want. - January 05, 2008
Charles Hynes, District Attorney, Talks About Advances in Public Safety, on the CEO Show with Robert Reiss
The Honorable Charles Hynes, District Attorney of Brooklyn, New York, discusses advances in public safety programs on the CEO Show with Robert Reiss. He talks about reducing recidivism of first time drug offenders through prevention and deterrence and explains how his “open door” policy means that constituents are not intimidated when they experience his receptivity. Hynes says his real hope is that the U.S. Congress will pass the Act funding the DTAP Program across the Nation. - December 29, 2007
A. J. Khubani, CEO of Telebrands, Talks About the Growth of the Direct Marketing Industry on The CEO Show with Robert Reiss
A. J. Khubani, CEO of Telebrands, talks about the growth of direct marketing, the process of taking products to market, and how successful accelerated product launches can be a science, using his “ABCD marketing” concept. Khubani discusses the process for recognizing which new products... - December 29, 2007
David Friedfeld, President of ClearVision, Discusses Building a Customer-Focused Organization on the CEO Show with Robert Reiss
David Friedfeld, President of ClearVision Optical, discusses building a customer-focused business on the CEO Show with Robert Reiss, and its vitally important customers: the consumer, the external customer, and the internal customer. Reiss and Friedfeld talk about details of obtaining customer input, employee involvement in the business, and the critical function of a high performance work environment. - December 22, 2007
Tim Zagat and Nina Zagat Talk About Building the Zagat Brand on the CEO Show with Robert Reiss
Tim Zagat & Nina Zagat, Co-founders of Zagat Survey, talk about building a unique brand that empowers consumers to have a say about the right places to eat, drink, shop and play. The Zagats dialog with Reiss about how their business was born, the recognition of consumer-generated content as the focus of the venture, the role of the Internet, and fundamental importance of the customer. - December 22, 2007
Bill Williams, CEO of Harry & David, Talks About the Commitment to Quality on The CEO Show with Robert Reiss
Bill Williams, the 20 year CEO of Harry & David, talks about the innovative quality model pioneered for the direct marketing of fruits and food gifts. Williams and Reiss discuss achieving excellence in customer service, and William’s views on leadership style. Reiss inquires about the challenges facing a business delivering over 8 million packages a year to discerning customers, and Williams explains that regardless of the situation, Harry & David always focuses on 100% customer satisfaction. - December 15, 2007
Paul Blanco of Barnum Financial Group, Talks About Building a Winning Culture on The CEO Show with Robert Reiss
Paul Blanco of Barnum Financial Group, talks on the CEO Show with Robert Reiss about building a financial services organization that makes a difference for its clients, its employees, and the communities where it operates. Blanco addresses the value of helping educate the customer, the significance... - December 15, 2007
Jack Mitchell, CEO of Mitchells/Richards/Marshs, Talks About “The Art of Hugging” on The CEO Show with Robert Reiss
Jack Mitchell, CEO of Mitchells/Richards/Marshs, talks on The CEO Show with Robert Reiss about the business model which has built an industry powerhouse over three generations in retail shopping for high-end clothing and accessories. Mitchell reveals the secret is the “hugging culture”, the creed of their customer-centric business, and he emphasizes how success starts with great people who provide extraordinary customer service. - December 08, 2007
Howard Lester, CEO of Williams-Sonoma, Talks About Building a Brand on The CEO Show with Robert Reiss
Howard Lester, Chairman and CEO of Williams-Sonoma Inc., interviewed on The CEO Show with Robert Reiss, explains the significance of building a brand, innovation, and customer loyalty that have powered the business to produce revenues approaching $4 billion annually. Lester discusses the expansion of the Williams-Sonoma network of stores, the customer service philosophy, and enlarging the span of customer demographics reached by the business. - December 02, 2007
Simon Cooper, President of The Ritz-Carlton Organization, Talks About Brand Integrity on The CEO Show with Robert Reiss
Simon Cooper, President of The Ritz-Carlton Company, talks on the CEO Show with Robert Reiss about the business model that leads to the exceptional customer experience and the contribution made by its corporate culture. Cooper and Reiss discuss brand integrity, the use of metrics for business... - December 01, 2007
The Container Store Chairman and CEO Kip Tindell Announces Breakthrough National Product Launch on The CEO Show with Robert Reiss
Kip Tindell, Chairman and CEO of The Container Store, the nation’s original and leading retailer of storage and organization products, is interviewed on the CEO Show with Robert Reiss at 9pm Eastern Standard Time on November 25, 2007 to discuss the unique business model of The Container Store... - November 22, 2007
William Lauder, CEO and President of Ester Lauder, Speaks About the Customer Experience on The CEO Show with Robert Reiss
William Lauder, CEO and President of The Ester Lauder Companies, Inc. speaks about the customer experience on The CEO Show with Robert Reiss, Sunday November 25, 2007. Lauder explains the synergy between customer and brand, and the importance of customer trust. Lauder is emphatic about how... - November 22, 2007
Carolyn Kepcher, CEO of Carolyn & Co., Talks on The CEO Show with Robert Reiss
Carolyn Kepcher, CEO of Carolyn & Co., discusses the complexities of business careers and offers advice for achieving personal and business objectives on The CEO Show with Robert Reiss. She provides straightforward thoughts on finding the right balance between competing demands and talks about Carolyn & Co., her valuable online community devoted to the new career woman as well as seasoned executives - November 16, 2007
Cathie Black, President of Hearst Magazines, Discusses the Customer Focused Business Model on The CEO Show with Robert Reiss
Cathie Black, President of Hearst Magazines, speaks on the CEO Show with Robert Reiss, about leading her magazine publishing business to anticipate and satisfy emerging customer needs. Black tells Reiss how customers service is a top business priority. Reiss also talks with Black about her new book, “Basic Black: The Essential Guide for Getting Ahead at Work (and in Life).” - November 14, 2007
Gary Swart, CEO of oDesk, Talks on National Radio about the Future of Hiring on The CEO Show with Robert Reiss
Gary Swart, CEO of oDesk, talks on The CEO Show with Robert Reiss about the future of hiring and the use of technology to find and manage talent located worldwide. Swart discusses Internet-enabled tools available to make good matches between employers and remote workers, provide current information for tracking performance, and deliver top skilled achievers at globally competitive pay rates. - November 11, 2007
Gary Smith, Fairfield County Bank CEO, Talks for First Time Nationally About the “One Experience at a Time” Service Philosophy on The CEO Show with Robert Reiss
Gary Smith, CEO of Fairfield County Bank, is interviewed on The CEO Show with Robert Reiss, about customer focus, competitive differentiation, and the value of third-party service metrics evaluations. Smith and Reiss also discuss employee empowerment and the role of continuing performance feedback. - November 09, 2007
Danny Meyer, President of Union Square Hospitality Group, Interviews on The CEO Show with Robert Reiss
Danny Meyer, Restaurateur and President of Union Square Hospitality Group, interviews on The CEO Show with Robert Reiss, Sunday November 4, 2007, discussing the concepts that have gained him recognition as America’s most innovative restaurateur. Reiss asks about the significance of the... - November 03, 2007
Donna McAleer, CEO of Elant, Talks on The CEO Show with Robert Reiss About The Revolution in Healthcare Consumer Needs
Donna McAleer, CEO of Elant, Inc., a consortium of 12 healthcare facilities and services for seniors, talks on The CEO Show with Robert Reiss about the forthcoming revolution in healthcare. McAleer and Reiss discuss the kinds of services needed and expected, the role of emerging technologies, and the demand for at-home services. - November 01, 2007
Marc Shuman of GarageTek Announces Alliance with NSC on The CEO Show with Robert Reiss
Marc Shuman, Founder of GarageTek, explains the significance of the alliance with the National Safety Council (NSC) on “The CEO Show with Robert Reiss” and how the issue of consumer safety in the garage is important for children and families. Shuman discusses how the garage is often a neglected space that does not meet up to the quality levels found elsewhere in most homes. - October 26, 2007
James Quigley, CEO of Deloitte & Touche, Talks on The CEO Show with Robert Reiss About Commitments to Customer Service
James H. Quigley, CEO of Deloitte & Touche Tohmatsu, talks on The CEO Show with Robert Reiss about commitments to customer service and how the single point of service concept is a primary contributor to customer satisfaction. Quigley goes on to talk about the importance of “standards of excellence” and the evolution of customer expectations. They also discuss finding the "right balance" in life and in corporate governance. - October 26, 2007
CEO of America’s Fastest Growing IT Consulting Firm Shares Success Secrets for the First Time on The CEO Show with Robert Reiss – Harley Lippman of Genesis 10
The CEO Show with Robert Reiss features Harley Lippman, founder and CEO of Genesis 10, business and technology consultants, discusses the unique business model that has driven growth from start-up to $150 million annual revenue in just 8 years. Lippman also discusses specifics about what it takes to fuel significant growth in today’s market. - October 18, 2007
Mildred Leet of TrickleUp.Org Talks about Starting 150,000 Businesses – National Broadcast on The CEO Show with Robert Reiss – Sunday, October 21, 2007
Mildred Robbins Leet, a founder of Trickle Up and an engine of hope, speaks about raising people out of poverty by helping create over 150,000 businesses worldwide in her interview on The CEO Show with Robert Reiss, airing nationwide on Sunday October 21, 2007. The genius active in Trickle Up was evidence of the birth of micro-financing and the people-centric business model for which she and her late husband, Glen, were champions in the emerging economies of the World. - October 18, 2007
L.L.Bean Chairman Shares Insights for Delivering Extraordinary Service on The CEO Show with Robert Reiss
Leon Gorman, Chairman of L.L. Bean, discusses how he grew the organization from $4.75 million to over $1 billion through strategy, structure, systems and highly focused service. Gorman goes on to discuss balancing the demands for quality and customer service with emerging business trends. Gorman also talks with Reiss about his love of the outdoors and the contributions L.L.Bean has made to conservation and land stewardship. - October 18, 2007