Recent Headlines
Within Customer Service
Vericen Sets Up 150-Seat BPO Facility in Manila, Philippines
Vericen, a Washington, D.C.-based IT firm, has launched a 150-seat BPO facility in Manila, Philippines in response to growing client demand for customer support outsourcing services. Philippines continues to be a promising prospect for the BPO Industry. In November 2017, the Philippines hit an... - December 27, 2017 - Vericen International LLC
Talk Awards’ 2018 Customer Satisfaction Research Underway with New Award Winners to be Announced
The Talk Awards finalizes its customer satisfaction research for 2018 and will begin announcing the newest winners in January. - December 16, 2017 - The Talk Awards
DTR Inc. CEO Jay Goldberg’s Final Rock on Neon Live Radio Show for 2017 Scheduled for December 16
Rock on Neon Live’s slogan is “Some that you recognize, some that you hardly even heard of” which is a quote from Celluloid Heroes by The Kinks written by Ray Davies. - December 15, 2017 - DTR Inc.
Paramount Business Development Business Coach Writes Book That Could Double the Conversion Rate of All Salespeople
"Sales Magic: 12 Steps to Achieve Massive Sales Growth" is a new sales book based on years of success with clients, written by Stroudsburg business owner, Bill Skinner and its focus is helping salespeople from all industries close more sales. - December 14, 2017 - Paramount Business Development, Inc.
CloudCherry Welcomes Customer Experience Expert Deborah Eastman as Director on Board
Deborah will bring her expertise to help the organization extend their reach into new markets. - December 11, 2017 - CloudCherry
Teachers Credit Union partners with CloudCherry to Enhance Member Experiences
Indiana’s leading credit union takes strides to improve member experience with CloudCherry’s omni-channel Voice of Member platform. - November 21, 2017 - CloudCherry
CloudCherry Listed in Gartner's 2017 Market Guide for Voice-of-the-Customer Solutions
CloudCherry announces new partnership with Teacher's Credit Union, significant product updates, and being listed by Gartner. - November 17, 2017 - CloudCherry
Chatgrid Launches META, a Messaging-Powered "Smart Contact Assistant" for Businesses
Integrates with existing channels (phone, email, web) to offer messaging as a contact option - November 09, 2017 - Chatgrid
Sundown AI Integrates Chloe, Its AI Automation Layer, with Facebook Messenger
Sundown AI Enhances Facebook Members Experience Through Integration with Messenger - November 01, 2017 - Sundown AI
Sundown AI Announces Launch of New Agent Training AI
Sundown AI builds an Agent Training Artificial Intelligence that simulates customers. - November 01, 2017 - Sundown AI
The Talk Awards Honors McCormack Roofing for Achieving Outstanding Customer Satisfaction Ratings
McCormack Roofing, Construction & Energy Solutions earns its seventh consecutive prestigious Talk Award for high customer satisfaction ratings. - October 26, 2017 - The Talk Awards
DTR Inc CEO Jay Goldberg Turns His Popular Rock Music Courses Into a New Radio Show, Rock on Neon
The two hour radio show is on Saturday mornings starting at 9:00 AM EST on Neon Music Radio, an Internet radio station owned by Bert Gagnon. The show plays music from the late 1960s up until today. - October 25, 2017 - DTR Inc.
Jay Goldberg of DTR Inc. Hosting Rescheduled Concert on Saturday, October 7th
The concert, featuring seven independent artist acts, is a free event taking place in the auditorium at the Mandel Public Library of West Palm Beach at 1:30 PM. - October 06, 2017 - DTR Inc.
WEBTEXT Upgrades Cisco Contact Center with New Facebook Messaging Features & Chatbot Escalation
Voice deflection to Facebook Messenger- deflect voice calls to either Messenger or SMS; AI chatbot escalation - Escalate AI bot chats to live Cisco contact center agents via Messenger or SMS; Voice agents can send Messenger or SMS texts to callers, including, a secure url link, order number or Google map address to callers while still speaking; Messaging for Salesforce in a Cisco Contact Center via Bucher and Suter connector. - October 05, 2017 - WEBTEXT
The Talk Awards Honors Eight-Time Winners for Achieving Outstanding Customer Satisfaction Ratings
Two Illinois-based businesses receive the prestigious Talk Award for earning high customer satisfaction ratings. - September 27, 2017 - The Talk Awards
Viet Pearl Restaurant Wins 2017 Spectrum Award for Customer Satisfaction
Viet Pearl Restaurant receives its first City Beat News Spectrum Award for providing excellent customer service. - September 14, 2017 - City Beat News
DTR Inc's CEO Jay Goldberg Hosting Two Free Music Events in September in West Palm Beach, FL
The events are for music lovers as well as venues and communities looking for local talent for their venues. - September 07, 2017 - DTR Inc.
City Beat News Grants Spectrum Awards to Top-Rated Businesses for Outstanding Customer Service
City Beat News announces the most recent winners of its Spectrum Award, and all the businesses being recognized are consecutive-year honorees. - September 07, 2017 - City Beat News
dJAX DMP Manager, the Launch of an Impeccable Data Management Platform for the Data Driven Market
Launched by dmpmanager.com, dJAX DMP manager is a centralized platform that compiles substantial amount of data about an entity, process it and organize the data in segments. This processed information can be used in myriad ways for countless data and ad serving needs. - August 28, 2017 - dJAX DMP Manager
The Yoga Garden Wins Consecutive Spectrum Awards for Customer Satisfaction
The Yoga Garden receives third straight City Beat News Spectrum Award for providing excellent customer service. - August 18, 2017 - City Beat News
Joseph Mormino D.D.S. Wins Consecutive Spectrum Awards for Customer Satisfaction
Joseph Mormino D.D.S. receives his second straight City Beat News Spectrum Award for providing patients with excellent service. - August 17, 2017 - City Beat News
Fabric Innovations Wins Consecutive Spectrum Awards for Customer Satisfaction
Florida-based fabric company is a leading supplier to the hospitality industry and continues to earn high praise from satisfied clients. - August 11, 2017 - City Beat News
City Beat News and The Stirling Center Maintain A+ Rating from BBB
The Stirling Center and City Beat News award top-notch customer service providers across the country — and reaffirm the importance of the customer experience by earning BBB's highest rating. - July 01, 2017 - City Beat News
WEBTEXT Announces Messaging Integration with Amazon Connect Contact Center
WEBTEXT announced today that it is the first messaging company to successfully integrate SMS, MMS & Facebook Messenger into Amazon Connect contact center. “Integrating messaging with the largest global cloud provider is a very important milestone for 'live' person to person customer... - June 28, 2017 - WEBTEXT
City Beat News Honors 5-Star-Rated Spectrum Award Winners for Outstanding Customer Service
City Beat News announces the most recent winners of its Spectrum Award, and all the businesses being recognized are three-time honorees. - June 28, 2017 - City Beat News
City Beat News Announces Spectrum Award Winners for 2017
City Beat News continues to announce the Spectrum Award-winning companies on its website on a rolling annual basis. - June 27, 2017 - City Beat News
TrueCx Opens New Office, Joins Galvanize Phoenix Campus
Both moves enable company to accelerate growth in the customer experience field. - June 18, 2017 - TrueCx
City Beat News Announces Spectrum Award for Premier Agents in Real Estate
City Beat News launches its new Premier Agent designation for real estate professionals who provide excellent customer service. - June 16, 2017 - City Beat News
QuestionPro Launches Conversational Forms - New A.I. Chat-Bot App for Surveys
Survey and analytics player QuestionPro has entered the chat-bot sphere with the new Conversational Forms app for surveys. - June 14, 2017 - QuestionPro
Nail & Hair Care Spa Wins Consecutive Spectrum Awards for Customer Satisfaction
Nail & Hair Care Spa receives its second straight City Beat News Spectrum Award for providing customers with excellent service. - June 08, 2017 - City Beat News
City Beat News Honors 2017 Spectrum Award Winners for Outstanding Customer Service
City Beat News announces the most recent winners of its Spectrum Award, and all the businesses being recognized are three-time and four-time honorees. - June 07, 2017 - City Beat News
CloudCherry Adds Customer Effort Score to Its VOC Platform; Helps Organizations Track and Improve Service Efficiency
Customer Experience Management platform CloudCherry now enables consumer-facing organizations to track their Customer Effort Score - a widely-used customer loyalty metric. The metric helps organizations enhance service efficiency by enabling them to identify and eliminate areas that cause increased customer effort, and in turn, poor customer experience. - May 30, 2017 - CloudCherry
City Beat News Awards Repeat Winners for Achieving Excellence in Customer Satisfaction
City Beat News announces the most recent winners of its Spectrum Award, and among those businesses being recognized are consecutive-year honorees in a variety of industry segments. - May 24, 2017 - City Beat News
City Beat News Awards Salons & Day Spas for Outstanding Customer Satisfaction
City Beat News announces the most recent recipients of its Spectrum Award, and among those businesses being recognized are several salons and day spas. - May 14, 2017 - City Beat News
Cathay Pacific Chinese Restaurant Earns Talk Award for Achieving Outstanding Customer Satisfaction Ratings
Boston-area Chinese restaurant has an excellent history of customer satisfaction, earning it five consecutive Talk Awards for its efforts. - May 12, 2017 - The Talk Awards
All Plumbing, Inc. Honored Again for Achieving Outstanding Customer Satisfaction Ratings
Virginia-based All Plumbing receives the prestigious Talk Award for earning high customer satisfaction ratings. - May 11, 2017 - The Talk Awards
City Beat News Honors First-Time and Repeat Winners of Its Spectrum Award for Customer Satisfaction
City Beat News announces the most recent winners of its Spectrum Award, and among those businesses being recognized are first-time and consecutive-year honorees. - May 09, 2017 - City Beat News
Vet Marketing Pro Releases "Veterinary Lead Funnel" to Connect Clients with Vet Clinics
The Veterinary Lead Funnel from Vet Marketing Pro captures pet owner information online and connects potential clients with veterinary clinics via email. - May 03, 2017 - Vet Marketing Pro
City Beat News Awards 5-Star Spectrum Award Winners in the Dental Industry
City Beat News announces the most recent recipients of its Spectrum Award, and among those businesses being recognized are several organizations in the dental field. - May 03, 2017 - City Beat News
University of Essex Selects CloudCherry to Manage and Enhance Student Experience
CloudCherry helps University of Essex to understand and improve student experience at on-campus food outlets and sports centres. - April 29, 2017 - CloudCherry
DTR Inc’s CEO Jay Goldberg Holding Free Lecture/Concert at Mandel Public Library in West Palm Beach, Florida
The free lecture/live concert is The Year in Rock Music – 1973 and will be on Saturday, April 29th at 1:00 PM. - April 28, 2017 - DTR Inc.
B2B Customer Success Platforms Becomes "Actionable"; Doubles CSM Productivity
CustomerSuccessBox enables Customer Success Managers to take action and communicate from right within the system. It adds the functionality of making calls, sending emails, adding notes and tasks from within the account view section itself. - April 27, 2017 - CustomerSuccessBox
Dr. Christopher Phelps Discusses Maximizing Capacity by Fixing Your Practice Within
GrowingDentist.com announces the release of a podcast episode designed specifically to help dentists grow their practices from within. In this candid, upbeat discussion, Dr. Christopher Phelps talks about the principles that encourage patients to commit and follow through with appointments. He... - April 22, 2017 - Ekwa Marketing
New Podcast "Growing Dentist" Now Available in iTunes
The GrowingDentist.com podcast series is brought to you by Ekwa Marketing, a leader in digital marketing for dentists. - April 22, 2017 - Ekwa Marketing
City Beat News Awards 5-Star Spectrum Award Winners for Outstanding Customer Satisfaction
City Beat News announces the most recent recipients of its Spectrum Award, and among those businesses being recognized are first-time and consecutive-year winners. - April 14, 2017 - City Beat News
WEBTEXT Selected for Cisco SolutionsPlus Program
WEBTEXT is proud to announce that it has expanded its relationship with Cisco and is now officially a member of the Cisco SolutionsPlus Program. - March 29, 2017 - WEBTEXT
New Business Book Released – Experience My Brand
The book addresses the largest challenge common to any organization wanting to design and execute a customer experience program that is sustainable and differentiates them in the marketplace. - March 27, 2017 - Kinetic Consulting Services
City Beat News Honors 2017 Spectrum Award Winners for Outstanding Customer Satisfaction
City Beat News announces the most recent recipients of its Spectrum Award, which honors excellent customer service, and among those businesses being recognized are first-time and consecutive-year winners. - March 27, 2017 - City Beat News
Customer Experience Management Platform CloudCherry Chooses Angular 2; Adds Cutting-Edge Technology to Its Front-End Framework
Customer Experience Management platform CloudCherry has chosen Angular 2 as its front-end web framework. The framework enables seamless customization of its customer experience product in order to stay on top of brands’ evolving needs. - March 25, 2017 - CloudCherry
Supported Housing Conference – Friday, 26th May, 2017 in Central London
With the 1% rent reduction applying to Supported Housing from April 2017 and the Local Housing Allowance cap coming into effect from 2019, Capita’s national Supported Housing Conference comes at a time of significant change in the sector. Following the Government’s consultation on... - March 17, 2017 - Capita Conferences