Recent Headlines
Within Customer Service
Businesses Excel in Customer Satisfaction, Receive Consecutive Talk Awards
Talk Awards honors several businesses that have earned at least seven consecutive customer satisfaction awards. - May 03, 2018 - The Talk Awards
City Beat News Grants Consecutive Spectrum Awards for Customer Satisfaction to Three Businesses
Among City Beat News’ most recent Spectrum Award winners are three businesses that are four-time, 5-star winners. - May 02, 2018 - City Beat News
Veterinary/Animal Boarding Centers Rank High in Customer Satisfaction, Receive 2018 Talk Awards
Talk Awards honors several veterinary practices and animal boarding facilities that have all earned consecutive awards for excellent customer service. - May 01, 2018 - The Talk Awards
Praise from Satisfied Customers Garners Consecutive Spectrum Awards for Several Businesses
Among City Beat News’ most recent Spectrum Award winners are three businesses that are four-time, 5-star winners. - April 28, 2018 - City Beat News
Jewelry Stores Rank High in Customer Satisfaction, Receives 2018 Talk Awards
Talk Awards honors several jewelry stores that have all earned eight consecutive awards for excellent customer service. - April 25, 2018 - The Talk Awards
Eastern Personnel Services, Inc. Goes Beyond to Deliver, Winning 2018 Spectrum Award Year-Over-Year
Delivering the very best talent and staffing solutions is part of everyday operations for 2018 Spectrum Award winner, Eastern Personnel Services, Inc. Since 1987, Eastern has served the greater Cincinnati area with top-of-the-line human resource and staffing services by fostering long-term... - April 22, 2018 - City Beat News
City Beat News Honors Repeat Winners of the Spectrum Award for Customer Satisfaction
Among City Beat News’ most recent Spectrum Award winners are three businesses in the food/restaurant and beauty industry. - April 20, 2018 - City Beat News
The Yoga Garden Wins 2018 Spectrum Award for Customer Service
The Yoga Garden grows while continuing compassionate practice to win 2018 Spectrum Award for Excellent Customer Experience. - April 16, 2018 - City Beat News
Accountability Over Decades Wins All Plumbing, Inc. Customer Service Award Year-Over-Year
At All Plumbing, Inc. in Arlington, Virginia, they hold themselves accountable for 100 percent customer satisfaction through service warranties and an expert team of licensed plumbers, each with an average of 20 years’ experience. “We’re family-owned. The primary goal is to keep... - April 14, 2018 - The Talk Awards
City Beat News Honors Healthcare Companies That Have Earned the Spectrum Award for Customer Satisfaction
Among City Beat News’s most recent winners of its Spectrum Award are three businesses in the healthcare industry. - April 14, 2018 - City Beat News
Client Education at the Heart of Customer Service Success for 2018 Talk Award Winners
Among Talk Awards' most recent recipients are several businesses that have all earned multi-year awards for excellent customer service. - April 12, 2018 - The Talk Awards
Sitters4Critters Celebrates Five Years, Launches New Mobile Vet Tech Service
What started with a single client from a veterinarian’s referral has since grown into a booming pet sitter and dog walker business boasting upwards of 500 clients and more than 15 employees. Compassion is at the core of everything Sitters4Critters does, with the aim of making life easier and happier for pets and their owners alike. - April 08, 2018 - Sitters4Critters
City Beat News Honors Repeat Winners of the Prestigious Spectrum Customer Satisfaction Award
City Beat News announces the most recent winners of its Spectrum Award, including businesses around the country covering several industry segments. - April 08, 2018 - City Beat News
EventJoin Announces Launch in San Francisco
Networking has become indispensable for people: for job hunting, business development, partnership, education and training, mentorship opportunities and professional growth. It is important to observe that networking and brand building have also become critical for professional success. However,... - April 07, 2018 - EventJoin
Talk Awards Recognizes Businesses for Providing an Outstanding Customer Experience
Among Talk Awards most recent recipients are several businesses that have all earned multi-year awards for excellent customer service. - April 05, 2018 - The Talk Awards
Businesses Earn High Praise from Satisfied Customers, Receive Talk Awards
Among Talk Awards most recent recipients are several businesses that have all earned multi-year awards for excellent customer service. - March 24, 2018 - The Talk Awards
High Praise from Satisfied Customers Earns Businesses Consecutive City Beat News Spectrum Awards
City Beat News announces the most recent winners of its Spectrum Award, including businesses around the country covering several industry segments. - March 22, 2018 - City Beat News
Businesses Rank High in Customer Satisfaction, Receive Consecutive Spectrum Awards
City Beat News announces the most recent winners of its Spectrum Award, including businesses around the country covering several industry segments. - March 19, 2018 - City Beat News
Talk Awards Honors Restaurants for Achieving Outstanding Customer Satisfaction Ratings
Among Talk Awards most recent recipients are several restaurants that have all earned multi-year awards for excellent customer service. - March 16, 2018 - The Talk Awards
Restaurants Rank High in Customer Satisfaction, Receive Consecutive Spectrum Awards
City Beat News announces the most recent winners of its Spectrum Award, including several restaurants around the country with the highest possible rating of 5 stars. - March 15, 2018 - City Beat News
WEBTEXT to Showcase Smart Messaging at Enterprise Connect 2018
- Smart Messaging - keywords automatically route consumer / patient replies to update a business system or alternatively to a live agent depending upon the response - Ability to escalate AI bot chats to live contact center agents via SMS or Messenger - Automated and Person to Person Messaging... - March 14, 2018 - WEBTEXT
Medical/Dental Practices Rank High in Patient Satisfaction, Receive Consecutive Spectrum Awards
City Beat News announces the most recent winners of its Spectrum Award, including four businesses with the highest possible rating of 5 stars. - March 14, 2018 - City Beat News
Shear Genius Salon Wins City Beat News 2018 Spectrum Award Consecutive Years with Five Star Rating
Shear Genius earns 2018 Spectrum Award. By highlighting extraordinary service with the Spectrum Award for excellence in customer service, City Beat News strives to strengthen the highest performing companies across the nation, along with the communities they support. - March 11, 2018 - City Beat News
The Talk Awards Honors Gorilla Builders for Achieving Outstanding Customer Satisfaction Ratings
With the highest possible customer satisfaction rating of 5 stars every year since 2012, Gorilla Builders has earned its seventh consecutive prestigious Talk Award. - March 11, 2018 - The Talk Awards
Customers Come First for Able Glass, Talk Award Winner for Excellent Customer Service
While growing a family-owned business for almost 50 years through shifting industry standards in an ever-changing business environment, one thing remains constant for Able Glass: customers always come first. Their customer-centric business model earned Able Glass the 2018 Talk Award for excellence... - March 11, 2018 - The Talk Awards
Businesses Win City Beat News’ Spectrum Award for Outstanding Customer Service Four Consecutive Years
City Beat News announces the most recent winners of its Spectrum Award, including four businesses with the highest possible rating of 5 stars. - March 10, 2018 - City Beat News
Healthcare Facilities Honored by City Beat News for Outstanding Customer Service
City Beat News announces the most recent winners of its Spectrum Award, including three healthcare facilities. - March 08, 2018 - City Beat News
Emergent Business Group Launches Next-Generation Debt Collection Company to Service Record Levels of Consumer Debt
Emergent secures up to $10 million equity financing from Strandview Capital; announces official opening of headquarters in Horsham, PA, creating hundreds of local jobs. - February 27, 2018 - Emergent Business Group
City Beat News Honors Four-Time Spectrum Award Winners for Outstanding Customer Service
City Beat News announces the most recent winners of its Spectrum Award, and all the businesses being recognized are consecutive-year honorees. - February 23, 2018 - City Beat News
Host Healthcare Continuously Puts People First to Win Customer Service Award Four Years Running
Host Healthcare located in San Diego, CA earns accolades for exceptional customer service in 2018. Host Healthcare was reviewed and rated five stars based on independent research by City Beat News in four consecutive years. - February 22, 2018 - City Beat News
Talk Awards Honors Consecutive-Year Winners for Achieving Outstanding Customer Satisfaction Ratings
Among Talk Awards most recent recipients are a host of companies that have all earned multi-year awards for excellent customer service. - February 21, 2018 - The Talk Awards
CloudCherry's Predictive Analytics Enhancements Give Companies the Customer Experience Edge
Improvements increase speed and accuracy of customer feedback analysis at scale - February 17, 2018 - CloudCherry
Sundown.ai and WEBTEXT Combine Artificial Intelligence with Smart Messaging to Improve Customer Experience
WEBTEXT, a leader in enterprise messaging, and Sundown.ai, a leader in enterprise Artificial Intelligence applications announced today they have entered into a partnership to leverage sophisticated self-learning artificial intelligence with smart messaging technology to transform customer... - February 16, 2018 - WEBTEXT
Website Relaunch Announcement: Your Creative Fairy Unveils New E-Commerce Site
Your Creative Fairy, today announced the launch of the next generation e-commerce website for www.yourcreativefairy.com as their newest service to consumers. The newly designed site features a creative and unique look and feel and is the company’s newest strategy in building their online... - February 12, 2018 - Your Creative Fairy
SOPHI Launches Exclusive 30-day Trial for Gaming Market
SOPHI, Inc., a business process outsourcing centre that offers customer care and back-office solutions to start-ups and established SMEs in the US and Europe, plans to launch its free 30-day trial for potential gaming clients at the ICE Totally Gaming 2018 at ExCel London, UK, from 6 February to 8... - February 01, 2018 - SOPHI Inc.
WEBTEXT to Showcase Smart Messaging at Avaya Engage 2018
Smart Messaging - keywords automatically route consumer / patient replies to update a business system or alternatively to a live agent depending upon the response; Ability to escalate AI bot chats to live Avaya contact center agents via Messenger or SMS; Automated and Person to Person Messaging supported by TLS Encryption; Voice agents can send Messenger or SMS texts to callers, including, secure URL links and Google map address to callers while they are speaking - January 31, 2018 - WEBTEXT
DTR Inc. CEO Jay Goldberg’s Music Radio Show Broadcasting First of Four 2017 Year in Review Shows
Rock on Neon’s signature show, Rock on Neon Live will be playing only overlooked gems from 2017 on its live show on Saturday, January 27 from 9:00 AM to 11:00 AM EST. - January 26, 2018 - DTR Inc.
Vericen Raises US$ 2.9 Million to Establish a New Cybersecurity Services Division
Vericen announced today that it has raised US$ 2.9 million in equity and debt funding to establish a new cybersecurity services division. The company had previously, in 2015, invested in a Hong Kong-based cybersecurity startup that caters to a large number of financial and public sector clients in... - January 19, 2018 - Vericen International LLC
Vericen Sets Up 150-Seat BPO Facility in Manila, Philippines
Vericen, a Washington, D.C.-based IT firm, has launched a 150-seat BPO facility in Manila, Philippines in response to growing client demand for customer support outsourcing services. Philippines continues to be a promising prospect for the BPO Industry. In November 2017, the Philippines hit an... - December 27, 2017 - Vericen International LLC
Talk Awards’ 2018 Customer Satisfaction Research Underway with New Award Winners to be Announced
The Talk Awards finalizes its customer satisfaction research for 2018 and will begin announcing the newest winners in January. - December 16, 2017 - The Talk Awards
DTR Inc. CEO Jay Goldberg’s Final Rock on Neon Live Radio Show for 2017 Scheduled for December 16
Rock on Neon Live’s slogan is “Some that you recognize, some that you hardly even heard of” which is a quote from Celluloid Heroes by The Kinks written by Ray Davies. - December 15, 2017 - DTR Inc.
Paramount Business Development Business Coach Writes Book That Could Double the Conversion Rate of All Salespeople
"Sales Magic: 12 Steps to Achieve Massive Sales Growth" is a new sales book based on years of success with clients, written by Stroudsburg business owner, Bill Skinner and its focus is helping salespeople from all industries close more sales. - December 14, 2017 - Paramount Business Development, Inc.
CloudCherry Welcomes Customer Experience Expert Deborah Eastman as Director on Board
Deborah will bring her expertise to help the organization extend their reach into new markets. - December 11, 2017 - CloudCherry
Teachers Credit Union partners with CloudCherry to Enhance Member Experiences
Indiana’s leading credit union takes strides to improve member experience with CloudCherry’s omni-channel Voice of Member platform. - November 21, 2017 - CloudCherry
CloudCherry Listed in Gartner's 2017 Market Guide for Voice-of-the-Customer Solutions
CloudCherry announces new partnership with Teacher's Credit Union, significant product updates, and being listed by Gartner. - November 17, 2017 - CloudCherry
Chatgrid Launches META, a Messaging-Powered "Smart Contact Assistant" for Businesses
Integrates with existing channels (phone, email, web) to offer messaging as a contact option - November 09, 2017 - Chatgrid
Sundown AI Announces Launch of New Agent Training AI
Sundown AI builds an Agent Training Artificial Intelligence that simulates customers. - November 01, 2017 - Sundown AI
Sundown AI Integrates Chloe, Its AI Automation Layer, with Facebook Messenger
Sundown AI Enhances Facebook Members Experience Through Integration with Messenger - November 01, 2017 - Sundown AI
The Talk Awards Honors McCormack Roofing for Achieving Outstanding Customer Satisfaction Ratings
McCormack Roofing, Construction & Energy Solutions earns its seventh consecutive prestigious Talk Award for high customer satisfaction ratings. - October 26, 2017 - The Talk Awards
DTR Inc CEO Jay Goldberg Turns His Popular Rock Music Courses Into a New Radio Show, Rock on Neon
The two hour radio show is on Saturday mornings starting at 9:00 AM EST on Neon Music Radio, an Internet radio station owned by Bert Gagnon. The show plays music from the late 1960s up until today. - October 25, 2017 - DTR Inc.