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Improvements increase speed and accuracy of customer feedback analysis at scale - February 17, 2018 - CloudCherry
WEBTEXT, a leader in enterprise messaging, and Sundown.ai, a leader in enterprise Artificial Intelligence applications announced today they have entered into a partnership to leverage sophisticated self-learning artificial intelligence with smart messaging technology to transform customer experiences.
“We’re... - February 16, 2018 - WEBTEXT
Your Creative Fairy, today announced the launch of the next generation e-commerce website for www.yourcreativefairy.com as their newest service to consumers. The newly designed site features a creative and unique look and feel and is the company’s newest strategy in building their online presence... - February 12, 2018 - Your Creative Fairy
SOPHI, Inc., a business process outsourcing centre that offers customer care and back-office solutions to start-ups and established SMEs in the US and Europe, plans to launch its free 30-day trial for potential gaming clients at the ICE Totally Gaming 2018 at ExCel London, UK, from 6 February to 8 February... - February 01, 2018 - SOPHI Inc.
Smart Messaging - keywords automatically route consumer / patient replies to update a business system or alternatively to a live agent depending upon the response; Ability to escalate AI bot chats to live Avaya contact center agents via Messenger or SMS; Automated and Person to Person Messaging supported by TLS Encryption; Voice agents can send Messenger or SMS texts to callers, including, secure URL links and Google map address to callers while they are speaking - January 31, 2018 - WEBTEXT
Rock on Neon’s signature show, Rock on Neon Live will be playing only overlooked gems from 2017 on its live show on Saturday, January 27 from 9:00 AM to 11:00 AM EST. - January 26, 2018 - DTR Inc.
Vericen announced today that it has raised US$ 2.9 million in equity and debt funding to establish a new cybersecurity services division.
The company had previously, in 2015, invested in a Hong Kong-based cybersecurity startup that caters to a large number of financial and public sector clients in the... - January 19, 2018 - Vericen International LLC
Vericen, a Washington, D.C.-based IT firm, has launched a 150-seat BPO facility in Manila, Philippines in response to growing client demand for customer support outsourcing services.
Philippines continues to be a promising prospect for the BPO Industry. In November 2017, the Philippines hit an all-time... - December 27, 2017 - Vericen International LLC
The Talk Awards finalizes its customer satisfaction research for 2018 and will begin announcing the newest winners in January. - December 16, 2017 - The Talk Awards/The Research Co.
Rock on Neon Live’s slogan is “Some that you recognize, some that you hardly even heard of” which is a quote from Celluloid Heroes by The Kinks written by Ray Davies. - December 15, 2017 - DTR Inc.
"Sales Magic: 12 Steps to Achieve Massive Sales Growth" is a new sales book based on years of success with clients, written by Stroudsburg business owner, Bill Skinner and its focus is helping salespeople from all industries close more sales. - December 14, 2017 - Paramount Business Development, Inc.
Deborah will bring her expertise to help the organization extend their reach into new markets. - December 11, 2017 - CloudCherry
Indiana’s leading credit union takes strides to improve member experience
with CloudCherry’s omni-channel Voice of Member platform. - November 21, 2017 - CloudCherry
CloudCherry announces new partnership with Teacher's Credit Union,
significant product updates, and being listed by Gartner. - November 17, 2017 - CloudCherry
Integrates with existing channels (phone, email, web) to offer messaging as a contact option - November 09, 2017 - Chatgrid
Sundown AI builds an Agent Training Artificial Intelligence that simulates customers. - November 01, 2017 - Sundown AI
Sundown AI Enhances Facebook Members Experience Through Integration with Messenger - November 01, 2017 - Sundown AI
McCormack Roofing, Construction & Energy Solutions earns its seventh consecutive prestigious Talk Award for high customer satisfaction ratings. - October 26, 2017 - The Talk Awards/The Research Co.
The two hour radio show is on Saturday mornings starting at 9:00 AM EST on Neon Music Radio, an Internet radio station owned by Bert Gagnon. The show plays music from the late 1960s up until today. - October 25, 2017 - DTR Inc.
The concert, featuring seven independent artist acts, is a free event taking place in the auditorium at the Mandel Public Library of West Palm Beach at 1:30 PM. - October 06, 2017 - DTR Inc.
Voice deflection to Facebook Messenger- deflect voice calls to either Messenger or SMS; AI chatbot escalation - Escalate AI bot chats to live Cisco contact center agents via Messenger or SMS; Voice agents can send Messenger or SMS texts to callers, including, a secure url link, order number or Google map address to callers while still speaking; Messaging for Salesforce in a Cisco Contact Center via Bucher and Suter connector. - October 05, 2017 - WEBTEXT
Two Illinois-based businesses receive the prestigious Talk Award for earning high customer satisfaction ratings. - September 27, 2017 - The Talk Awards/The Research Co.
Viet Pearl Restaurant receives its first City Beat News Spectrum Award for providing excellent customer service. - September 14, 2017 - City Beat News
The events are for music lovers as well as venues and communities looking for local talent for their venues. - September 07, 2017 - DTR Inc.
City Beat News announces the most recent winners of its Spectrum Award, and all the businesses being recognized are consecutive-year honorees. - September 07, 2017 - City Beat News
Launched by dmpmanager.com, dJAX DMP manager is a centralized platform that compiles substantial amount of data about an entity, process it and organize the data in segments. This processed information can be used in myriad ways for countless data and ad serving needs. - August 28, 2017 - dJAX DMP Manager
The Yoga Garden receives third straight City Beat News Spectrum Award for providing excellent customer service. - August 18, 2017 - City Beat News
Joseph Mormino D.D.S. receives his second straight City Beat News Spectrum Award for providing patients with excellent service. - August 17, 2017 - City Beat News
Florida-based fabric company is a leading supplier to the hospitality industry and continues to earn high praise from satisfied clients. - August 11, 2017 - City Beat News
The Stirling Center and City Beat News award top-notch customer service providers across the country — and reaffirm the importance of the customer experience by earning BBB's highest rating. - July 01, 2017 - City Beat News
WEBTEXT announced today that it is the first messaging company to successfully integrate SMS, MMS & Facebook Messenger into Amazon Connect contact center.
“Integrating messaging with the largest global cloud provider is a very important milestone for 'live' person to person customer engagement,”... - June 28, 2017 - WEBTEXT
City Beat News announces the most recent winners of its Spectrum Award, and all the businesses being recognized are three-time honorees. - June 28, 2017 - City Beat News
City Beat News continues to announce the Spectrum Award-winning companies on its website on a rolling annual basis. - June 27, 2017 - City Beat News
Both moves enable company to accelerate growth in the customer experience field. - June 18, 2017 - TrueCx
City Beat News launches its new Premier Agent designation for real estate professionals who provide excellent customer service. - June 16, 2017 - City Beat News
Survey and analytics player QuestionPro has entered the chat-bot sphere with the new Conversational Forms app for surveys. - June 14, 2017 - QuestionPro
Nail & Hair Care Spa receives its second straight City Beat News Spectrum Award for providing customers with excellent service. - June 08, 2017 - City Beat News
City Beat News announces the most recent winners of its Spectrum Award, and all the businesses being recognized are three-time and four-time honorees. - June 07, 2017 - City Beat News
Customer Experience Management platform CloudCherry now enables consumer-facing organizations to track their Customer Effort Score - a widely-used customer loyalty metric. The metric helps organizations enhance service efficiency by enabling them to identify and eliminate areas that cause increased customer effort, and in turn, poor customer experience. - May 30, 2017 - CloudCherry
City Beat News announces the most recent winners of its Spectrum Award, and among those businesses being recognized are consecutive-year honorees in a variety of industry segments. - May 24, 2017 - City Beat News
City Beat News announces the most recent recipients of its Spectrum Award, and among those businesses being recognized are several salons and day spas. - May 14, 2017 - City Beat News
Boston-area Chinese restaurant has an excellent history of customer satisfaction, earning it five consecutive Talk Awards for its efforts. - May 12, 2017 - The Talk Awards/The Research Co.
Virginia-based All Plumbing receives the prestigious Talk Award for earning high customer satisfaction ratings. - May 11, 2017 - The Talk Awards/The Research Co.
City Beat News announces the most recent winners of its Spectrum Award, and among those businesses being recognized are first-time and consecutive-year honorees. - May 09, 2017 - City Beat News
The Veterinary Lead Funnel from Vet Marketing Pro captures pet owner information online and connects potential clients with veterinary clinics via email. - May 03, 2017 - Vet Marketing Pro
City Beat News announces the most recent recipients of its Spectrum Award, and among those businesses being recognized are several organizations in the dental field. - May 03, 2017 - City Beat News
CloudCherry helps University of Essex to understand and improve student experience at on-campus food outlets and sports centres. - April 29, 2017 - CloudCherry
The free lecture/live concert is The Year in Rock Music – 1973 and will be on Saturday, April 29th at 1:00 PM. - April 28, 2017 - DTR Inc.
CustomerSuccessBox enables Customer Success Managers to take action and communicate from right within the system. It adds the functionality of making calls, sending emails, adding notes and tasks from within the account view section itself. - April 27, 2017 - CustomerSuccessBox
The GrowingDentist.com podcast series is brought to you by Ekwa Marketing, a leader in digital marketing for dentists. - April 22, 2017 - Ekwa Marketing